Leovegas responible gaming ashamed! disgusted! they should recvieve a life perma !

[anoynmous221]

Hey guys I write this from the netherlands, i dont know if all leovegas  have the same problem with the exclusion tool. but apparantly when you exclude yourself from a certain aspect of the site casino live casino or sportsbook you can undo it within 10 sec. I signed up @ leovegas netherlands, I always use tools on any website where i gamble, so i can block myself from casino and live casino so i wont lose myself and lose my money cause i know myself, I only keep the sportsbook section open. i  did the same with leovegas, only to find out that you can literaly undo it within 1 sec after you put in the exclusion. how is this tool working correctly? whats the point of the tool? the answer I got ws yeah well you should have self control and not undo it, I thought this tool was people who dont have selfcontrol? I lost 6000 EURO thnks to the use of this ''responible gaming '' tool , is there anyone from leovegas who could give me answer as to why you guys have this tool, as the only casino wher eyou can undo a self exclusion?

 

[spiker1977]

Hi

If you think that the responsible gaming tools in Leovegas are not working/mailfunktining then you try to dispute it with leovegas first. 

When you done that and you are not satisfied with the answer. Then you can make a complaint to MGA.

https://www.mga.org.mt/player-hub/lodge-a-complaint/

Don't expect much from them,

 

[CGDL]

Hey guys I write this from the netherlands, i dont know if all leovegas  have the same problem with the exclusion tool. but apparantly when you exclude yourself from a certain aspect of the site casino live casino or sportsbook you can undo it within 10 sec. I signed up @ leovegas netherlands, I always use tools on any website where i gamble, so i can block myself from casino and live casino so i wont lose myself and lose my money cause i know myself, I only keep the sportsbook section open. i  did the same with leovegas, only to find out that you can literaly undo it within 1 sec after you put in the exclusion. how is this tool working correctly? whats the point of the tool? the answer I got ws yeah well you should have self control and not undo it, I thought this tool was people who dont have selfcontrol? I lost 6000 EURO thnks to the use of this ''responible gaming '' tool , is there anyone from leovegas who could give me answer as to why you guys have this tool, as the only casino wher eyou can undo a self exclusion?

I have locked this thread as this is a serious allegation, made by an anonymous account. I am unable to offer immediate assistance as the email provided by "anoynmous221" is a fake one, and thus I can not verify these claims without a username/email that LeoVegas can match with the player's account history. 

Should OP wish to pursue this case, please send me a Private Message. 

Despite locking the thread, I have informed LeoVegas about this thread, and recommended that they test whether or not it is possible to replicate OP's claim. Should such be the case, LeoVegas will fix it.