LEOVEGAS (Resolved)

[Akuli98]

So back in October i had a problem with Leovegas closing my account i wrote a complaint about it here 

https://casinogrounds.com/forum/topic/25054-leovegas-might-be-screwing-me/?tab=comments#comment-60894

That issue was then resolved (they refunded my money) thy admitted that their support had given wrong information, issued refund and closed the account saying if i wanted to continue to play there i had to oppen the account under my other email. so about a month ago i did ask them to oppen that account that they promised i could still play on. Yet they insisted that to oppen the account that they had closed back in october?? and i sent an email to them stating okay, but i want this information to be verified, and if they are now oppening the account they specifically closed why was it closed on the first place???   And they got back to me on that inquiry saying something about  how they asked about it from the relevant team and its okay (ill put the email pics here or at the end of this..)  so the account was oppened 7 days after that.. Today 27.12.2018 i made a deposit of 65€ placed a 50€ sportsbet and played livecasino and slots with the remaining 15€ got realy lucky on BJ and had a 1500€ Book of ra bonus.. i reqguested a wothdrawl  of 400€ first and asked support to push it trough.. then the "lovely" support lady said "sure, wait a moment" and closed my account   i now have about 1745€ in my cashbalance and a pending 400€ withdrawl and they closed the account AGAIN!!? email pics bellow

@LetsGiveItASpin @JohanLeoVegas@Nick  Could any of you help me speed up the process of getting my money? cleraly this has to be just another F**k up by them, my emails clearly instate i havent done anything wrong!

 

[KiwiRick998]

did you self exclude yourself? or did they close it for having two accounts? in the terms it has that they will leave the first one you made open at there discrestion?.

 

[Akuli98]

@KiwiBird97 No, i never excluded myself. and they closed this one, back in October because of the multiple accounts thing, but it was their fault because their support had said that playing on that account was fine if i verified my account instantly, and they took the blame for that. And they said that i could oppen the "first one" but when asked to oppen the other account they still insisted to oppen the one that was closed before (like seen in the email pics..) i talked to some Leovegas support member on the phone and she said she belived id done nothing wrong and that i just have to wait on the relevant department to view the account....however damn long thats gonna take.....

 

[KiwiRick998]

@KiwiBird97 No, i never excluded myself. and they closed this one, back in October because of the multiple accounts thing, but it was their fault because their support had said that playing on that account was fine if i verified my account instantly, and they took the blame for that. And they said that i could oppen the "first one" but when asked to oppen the other account they still insisted to oppen the one that was closed before (like seen in the email pics..) i talked to some Leovegas support member on the phone and she said she belived id done nothing wrong and that i just have to wait on the relevant department to view the account....however damn long thats gonna take.....

ok sounds like youve got it sorted mate, i know how it feels not knowing if you are going to get your funds or not i just got $2500 taken away from me once i had the all clear withdrawl aprroved etc from highroller. 

 

[Akuli98]

@KiwiBird97 yeah no other casino has given me trouble like this... well last time Leovegas came through and were fair... hopefully its just a missunderstanding on their end, i mean ive certainly done nothing to break the rules here....frustraiting stuff...

 

[KiwiRick998]

@KiwiBird97 yeah no other casino has given me trouble like this... well last time Leovegas came through and were fair... hopefully its just a missunderstanding on their end, i mean ive certainly done nothing to break the rules here....frustraiting stuff...

@AKlown97 sounds like you have a bit of bad luck with leo its one of the only casinos that i haven't had any issues with apart from having to verify my payment methods for the second time ended up spending my withdrawal request amount and then double that again of my own money

 

[Akuli98]

ITS BEEN RESOLVED!  my account is oppen now and pending withdrawls have been processed!!  an admin can remove this if they wish or atleast add "RESOLVED" in title, cant seem to find any edit button