ryans_slots
Well-known member
So I had created '2' accounts on www.leovegas.com
the first account was registered on 20/02/2015 I hardly played at this casino I don't even remember taking the welcome bonus or even depositing here.
I don't remember when but I had issues logging in and resetting password I thought I had been hacked or account closed. I registered another account on
13/11/2015 and I didn't deposit then either so I now have 2 accounts and furthermore I had issues logging in so I went to customer service to sort all this out and I explained that
I had the issues and she/he closed the second account created so I was left back to the main account.. the original first account created. I play here a little I deposit, I get verified
and use this as my main account.
also in the year of 2017 deposit £1,000 and what if I had won with that balance would leovegas of paid me or said about rules about 2 accounts? and just used that as an excuse to shut
my account, I get the rules and T&Cs but why would the customer agent on the chat allow me to continue playing here and continue to lose?
Do I get all my net losses back?
would they of paid me for a huge win?
I feel scammed and robbed by leovegas all for having a duplicate account which I did not take advantage of by abusing any welcome bonuses it was a simple mistake and rectified by live chat.
I highly recommend leovegas and sister sites but I feel violated and punished as to why after 4 YEARS they decide to shut my account now because of duplicate account? come on.
And lastly if it was a major issue why did I deposit this year around 2 months ago and have a withdrawal of £300 GBP. if they had any issues then it would of been mentioned then and not now?
All this is because of I set a 6 week cool off for the summer break as I was going on Holiday and I didn't want any marketing material sent to my email I needed a break from gambling.
My account was supposed to re-open on the 30th of August 2019 but I went to live chat and they told me I had breached terms and conditions and the account won't be reopen.
This is really annoying as I play a fair bit at Royal Panda also quite regular which this has an impact on.
So are leovegas going to return my net deposits or reopen my account? I was granted permission to continue playing and all of a sudden you guys to close the account.
the images on the URL explain that my 2 welcome emails, the deposit for this year 2019 and withdrawal and my account being fully verified.
https://imgur.com/a/09bH1wm
I honestly just can't accept my wrong doing I haven't done anything wrong? -.-
@Skylined87
@LetsGiveItASpin
I'm actually more annoyed that my royal panda would be closed due to this also which I play quite regular.. also from a Business POV I had plans to stream on Royal panda from December now I'll have to look else where..
the first account was registered on 20/02/2015 I hardly played at this casino I don't even remember taking the welcome bonus or even depositing here.
I don't remember when but I had issues logging in and resetting password I thought I had been hacked or account closed. I registered another account on
13/11/2015 and I didn't deposit then either so I now have 2 accounts and furthermore I had issues logging in so I went to customer service to sort all this out and I explained that
I had the issues and she/he closed the second account created so I was left back to the main account.. the original first account created. I play here a little I deposit, I get verified
and use this as my main account.
also in the year of 2017 deposit £1,000 and what if I had won with that balance would leovegas of paid me or said about rules about 2 accounts? and just used that as an excuse to shut
my account, I get the rules and T&Cs but why would the customer agent on the chat allow me to continue playing here and continue to lose?
Do I get all my net losses back?
would they of paid me for a huge win?
I feel scammed and robbed by leovegas all for having a duplicate account which I did not take advantage of by abusing any welcome bonuses it was a simple mistake and rectified by live chat.
I highly recommend leovegas and sister sites but I feel violated and punished as to why after 4 YEARS they decide to shut my account now because of duplicate account? come on.
And lastly if it was a major issue why did I deposit this year around 2 months ago and have a withdrawal of £300 GBP. if they had any issues then it would of been mentioned then and not now?
All this is because of I set a 6 week cool off for the summer break as I was going on Holiday and I didn't want any marketing material sent to my email I needed a break from gambling.
My account was supposed to re-open on the 30th of August 2019 but I went to live chat and they told me I had breached terms and conditions and the account won't be reopen.
This is really annoying as I play a fair bit at Royal Panda also quite regular which this has an impact on.
So are leovegas going to return my net deposits or reopen my account? I was granted permission to continue playing and all of a sudden you guys to close the account.
the images on the URL explain that my 2 welcome emails, the deposit for this year 2019 and withdrawal and my account being fully verified.
https://imgur.com/a/09bH1wm
I honestly just can't accept my wrong doing I haven't done anything wrong? -.-
@Skylined87
@LetsGiveItASpin
I'm actually more annoyed that my royal panda would be closed due to this also which I play quite regular.. also from a Business POV I had plans to stream on Royal panda from December now I'll have to look else where..
