LeoVegas cashdrop "problem"

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pausefisk

pausefisk

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LeoVegas has a cashdrop campain running this weekend (you can read more about it on their website), and i thought i'd try my luck in there. The cashdrops is 1 hour at the time during the day, but when i played today, no prizes were dropped. I contacted support and they said the problem had to be on my side and i was told to clear cashe and cookies.

I cleared everything, and also using private browsing, tried another browser, but still the same next race aswell. Besides, i dont see why/how this can be controlled in a cookie. It doesnt make sense to me. Can anyone explain why a cookie can make this wrong? Anyone had the same issue?

The race starts with 20.000kr, and as you can see on both races, none of the prizes has been dropped at the end of the race.

Or is Leovegas trolling me?? ?

vlcsnap-2018-11-11-14h01m11s690.jpg

cashrace.jpg

 
I had the same problem. No live chat at the time, so I send a mail. Was told that I already spend my 8 freespins  lol!!. She obv didn`t know what cashdrop was. After explaining I was just told that there was a problem with the campaign and that was it. What a way to treat a loyal customer!!☹️

 
Oh, so then we're at least two people that getting scammed... I knew that "clear cookies and cache" bullshit wasnt going to help...

 
It's not only LeoVegas Support that thinks clearing cookies and cache will solve world problems :) Mabye someone could "update" this from IT-crowd with "have you tried clearing cookies and cache?"



Can we get an official comment from @LeoVegas_Support ? We demand our prizes! :D

 
This has been the standard response from most casinos when i contacted them with an error. It seems to fix problems with bonus money, stuck games, missing free spins with deposit and much more. I am a very calm person but i get a bit angry when they ask to me clear cookies and cache because it does never solve any of my problems and also as a semi it expert then i cannot see how it should help. 

 
Evening everyone,

Sorry for the radio silence on this topic.

As you are aware there have been some issues with this cash drop campaign and unfortunately it took some time to resolve. Everyone who participated in the campaign will be compensated with free spins in Pirates: Smugglers Paradise, all the cash prizes from the cash drop will be added to the winners. 

You will all be notified by either e-mail or SMS when it is done which will happen tomorrow before 12:00 CET. If you do not accept any communications from us, please log in and have a look in Pirates: Smugglers Paradise after 12 tomorrow and you should find some free spins and possibly some cash as well if you were one of the winners.

Any questions can either be directed to me in a PM or to our support on site.

/ Johan

 
Maybe they are all too busy still dealing with a case I raised 2 months ago that isnt resolved, at least I hope so!

 
JohanLeoVegas said:
Evening everyone,

Sorry for the radio silence on this topic.

As you are aware there have been some issues with this cash drop campaign and unfortunately it took some time to resolve. Everyone who participated in the campaign will be compensated with free spins in Pirates: Smugglers Paradise, all the cash prizes from the cash drop will be added to the winners. 

You will all be notified by either e-mail or SMS when it is done which will happen tomorrow before 12:00 CET. If you do not accept any communications from us, please log in and have a look in Pirates: Smugglers Paradise after 12 tomorrow and you should find some free spins and possibly some cash as well if you were one of the winners.

Any questions can either be directed to me in a PM or to our support on site.

/ Johan
Click to expand...
Make sure you clear dem cookiez

 
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