Hey everyone,
I am having some issues with the KYC process with one of the casino's I signed up for. After I won verified my account by the standard KYC process, I wanted to withdraw my winnings (which were a lot). They declined my withdrawal and requested extra documents. One of the documents they requested is my bank statement of the last 3 months, showing all my transactions. They also stated that I could not blur out any transactions. For privacy reasons I don't feel comfortable with this at all, but I don't want to give up because my winnings are still there.
How do I resolve this issue and has anyone had problems like this?
I'm looking forward to your help
Tom Meutstege
I am having some issues with the KYC process with one of the casino's I signed up for. After I won verified my account by the standard KYC process, I wanted to withdraw my winnings (which were a lot). They declined my withdrawal and requested extra documents. One of the documents they requested is my bank statement of the last 3 months, showing all my transactions. They also stated that I could not blur out any transactions. For privacy reasons I don't feel comfortable with this at all, but I don't want to give up because my winnings are still there.
How do I resolve this issue and has anyone had problems like this?
I'm looking forward to your help
Tom Meutstege
