koi casino fail.They lost my withdrawal.

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genvads

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had a small win at koi casino yesterday  but today when i logged in to see status of my withdrawal it was gone.

All deposit and play history from last week was missing.

Support also claimed that i had not been playing since 30.04 and no deposits and no withdrawal.so my withdrawal where gone they lost it

i have receips from my deposits but since i deposit from visa to crypto to site .they dont show name so only prof i have are an e mail they sendt me that they had given me cashback on 3th of mai. Support confirms they sendt that mail but still claims that there have been no movement on my account since 30.04.

Its not a big withdrawal but when i lose money i prefer to lose them myself.so a big warning to all.dont play on Koi casino

 
i had 5 deposits and 1 withdrawal + they gave me cashback for first 2 deposits.

they still claim that i have not used theyr casino since 30.04

mail2 koi.png

they confirmed they sendt that mail 02.05 

 
do anyone have a suggestion on how i can prove that i have played on theyr site?

i did sign up with a link from this site.do casinogrounds get any info on my play?

are there a way to ask providers?

 
Surely there is a way to contact the gameproviders, if you can provide the casino with the dates and time of play - the game-providers can confirm activity I would assume

 
status have changed here.its no longer "you didnt play and win here"

its now a "we have technical issues and we try to resolve it"

 
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