Hello dear Gamble community,
I would now like to tell you something about the work of Genesis Global ltd, "Genesis, and Kassu".
I was a regular player in almost all Genesis casinos. I had the biggest winnings at Genesis Casino and left a lot there. Then my account at Genesis Casino was blocked. The management decision probably had something to do with bonuses, but where I always received an email, I think they accused me of abuse of bonuses.
Well, after I was blocked and I did not get any deposits refunded on request, which would also be a significant amount, I dropped it and drew a line.
So several months have passed, I was looking for a new casino,
I registered in the cash register and paid several times until I
realized that Kassu is part of genesis.
I am immediately in the live chat and have told them my concerns,
in good conscience and asked for a solution.
It was communicated with the management and live chat.
I asked if I could use my account and Kassu's management gave an OK,
after several days. I did not pay anything in time,
after I was successfully verified, I also made several deposits.
So now we come to the crucial sticking point.
I went to the Genesis website and asked in live chat,
whether you could not open my account in Genesis again.
Since I got the ok from the management in the cashier to play there,
but the other accounts remained deactivated.
The live chat neither answered my question nor my backround story,
nor did it ask management. Zack account from Livechat closed,
Kassu and Casoola Adieu. I was furious in the live chat,
in Kassu and I told them that.
After several days I received an answer that my cash account remains blocked,
decision by the management.
At this point I feel really fooled by this casino group,
first say yes I can play, then let deposit and verify account,
and then because of something lock the account and the coolest thing,
is that the bookings do not even give me back my deposits
This is what I call the biggest rip off on the customer,
and has nothing to do with player protection.
I was honest and I am in the live chat.
It was checked by the management and I even got the verification,
ok emails.
Honestly I get the puke to have been so screwed !!!
@Kassu rep @Genesis rep @Genesis Global LTD
I would now like to tell you something about the work of Genesis Global ltd, "Genesis, and Kassu".
I was a regular player in almost all Genesis casinos. I had the biggest winnings at Genesis Casino and left a lot there. Then my account at Genesis Casino was blocked. The management decision probably had something to do with bonuses, but where I always received an email, I think they accused me of abuse of bonuses.
Well, after I was blocked and I did not get any deposits refunded on request, which would also be a significant amount, I dropped it and drew a line.
So several months have passed, I was looking for a new casino,
I registered in the cash register and paid several times until I
realized that Kassu is part of genesis.
I am immediately in the live chat and have told them my concerns,
in good conscience and asked for a solution.
It was communicated with the management and live chat.
I asked if I could use my account and Kassu's management gave an OK,
after several days. I did not pay anything in time,
after I was successfully verified, I also made several deposits.
So now we come to the crucial sticking point.
I went to the Genesis website and asked in live chat,
whether you could not open my account in Genesis again.
Since I got the ok from the management in the cashier to play there,
but the other accounts remained deactivated.
The live chat neither answered my question nor my backround story,
nor did it ask management. Zack account from Livechat closed,
Kassu and Casoola Adieu. I was furious in the live chat,
in Kassu and I told them that.
After several days I received an answer that my cash account remains blocked,
decision by the management.
At this point I feel really fooled by this casino group,
first say yes I can play, then let deposit and verify account,
and then because of something lock the account and the coolest thing,
is that the bookings do not even give me back my deposits
This is what I call the biggest rip off on the customer,
and has nothing to do with player protection.
I was honest and I am in the live chat.
It was checked by the management and I even got the verification,
ok emails.
Honestly I get the puke to have been so screwed !!!
@Kassu rep @Genesis rep @Genesis Global LTD
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