Justspin & lightning roulette

Hi @christablet

Thanks for bringing this up.

There are some issues with open game rounds on Lightning Roulette, we are looking into how we can optimize this further.

I can confirm that the 2 x 900 NOK wins have now settled and the funds are on your account.

Please do not hesitate to PM me if you have any other issue and I will look into it straight away.

Kind regards,
Alex

 
Alex_Justspin said:
Hi @christablet

Thanks for bringing this up.

There are some issues with open game rounds on Lightning Roulette, we are looking into how we can optimize this further.

I can confirm that the 2 x 900 NOK wins have now settled and the funds are on your account.

Please do not hesitate to PM me if you have any other issue and I will look into it straight away.

Kind regards,
Alex
Click to expand...
Money is on my account now i can confirm as well. It did take some time but thanks for the fast response and good support. I dont like to "whine" and send you alot of msg but i do have one more question. I have been making a few deposits since i have joined, and my first  cashout went superfast. I tried another cashout yesterday or i guess you can say earlier today. And when i went to confirm identity it still says pending. Is that a bug or will the cashout go as normal? Thank you so far.

 
christablet said:
Money is on my account now i can confirm as well. It did take some time but thanks for the fast response and good support. I dont like to "whine" and send you alot of msg but i do have one more question. I have been making a few deposits since i have joined, and my first  cashout went superfast. I tried another cashout yesterday or i guess you can say earlier today. And when i went to confirm identity it still says pending. Is that a bug or will the cashout go as normal? Thank you so far.
Click to expand...
Hi @christablet

Your account is now fully verified and your withdrawal is approved.

Have a great day and good luck in the casino!

Kind regards,
Alex

cor143 said:
And again, started playing immersive roulette, 216 euro's disappeared again @Alex_Justspin
Click to expand...
Hi again @cor143

We have raised the case with the game provider and will get back to you when the case has been investigated.

Kind regards,
Alex

 
I have had the same issue on Monopoly Wheel were money got taken from account. I have been told by customer agent that they have sent it to the provider, and are still waiting for response. It's been three days now, but nice to see it's been fixed for others, so hope they'll figure it out for me as well. 

Been told not to play monopoly wheel until the have fixed the issue, but it seems like it is a problem with other games as well then. 

 
klaumb said:
I have had the same issue on Monopoly Wheel were money got taken from account. I have been told by customer agent that they have sent it to the provider, and are still waiting for response. It's been three days now, but nice to see it's been fixed for others, so hope they'll figure it out for me as well. 

Been told not to play monopoly wheel until the have fixed the issue, but it seems like it is a problem with other games as well then. 
Click to expand...
It has happen to me 4 times now, everytime i get the money 4 days later.

 
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