JUST SPIN wtf?

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klaumb said:
I have same problem. 
Won a lot, asked for a deposit and started verification process. 
Not all documents were possible to upload from their site, but a kind customer agent helped me to do that and confirmed everything was fine.
Then after 1 week I get a general e-mail from a "noreply" address where they ask for everything again. 
I asked customer support if she could specify wich document that had failed. She said that ID was failing because I blacked out passport number. 
I then sent Drivers license instead, but she also said all others document still is on hold/verification. 

I have a pending withdrawal of course, but that is cancelled because of missed verification

I have verified on a lot of casinos through the years, and never had this kind of problems. Both time spent to verifiy, and the information and help to do it right. The few times I have failed on a document I get an e-mail where they describe why, and how I can fix it, and the prioritize it after. 

I hope this is 100% legit, but is a bit sceptic to the process by now compared to other places I hav had an account

Would be nice to get some positive feedback on justspin.

They also asked for "face recognintion", but customer agent said to me that is not needed even if they ask for it in e-mail-

Regards 
Kenneth 
Click to expand...
Dont worry its legit, i was worried at first as well but i have cashed out almost 6k euro and are well in profit from the site. It took a little while to get verified but Alex is fast. When that is done the cashout is usually between 12:00 and 16:00 CET from my experience

 
Hi @Joe1234

Can you please PM me your user name? I couldn't find your user.

Hi @klaumb

I am checking your case with the payments manager and will get back to you in PM as soon as I get an update. 

Kind regards,
Alex

 
klaumb said:
I have same problem. 
Won a lot, asked for a deposit and started verification process. 
Not all documents were possible to upload from their site, but a kind customer agent helped me to do that and confirmed everything was fine.
Then after 1 week I get a general e-mail from a "noreply" address where they ask for everything again. 
I asked customer support if she could specify wich document that had failed. She said that ID was failing because I blacked out passport number. 
I then sent Drivers license instead, but she also said all others document still is on hold/verification. 

I have a pending withdrawal of course, but that is cancelled because of missed verification

I have verified on a lot of casinos through the years, and never had this kind of problems. Both time spent to verifiy, and the information and help to do it right. The few times I have failed on a document I get an e-mail where they describe why, and how I can fix it, and the prioritize it after. 

I hope this is 100% legit, but is a bit sceptic to the process by now compared to other places I hav had an account

Would be nice to get some positive feedback on justspin.

They also asked for "face recognintion", but customer agent said to me that is not needed even if they ask for it in e-mail-

Regards 
Kenneth 
Click to expand...
Thanks for letting us know, ill never play at justspin again. I know how superannoying this can be.

After your withdrawl close your account there and keep at the big once, like unibet pokerstars williamhill.

Hope you get quick cashout and close your account there :)

 
PunjabiMC said:
Thanks for letting us know, ill never play at justspin again. I know how superannoying this can be.

After your withdrawl close your account there and keep at the big once, like unibet pokerstars williamhill.

Hope you get quick cashout and close your account there :)
Click to expand...
Well. I think @Alex_Justspin are doing his best to solve issues and I also find customer agents there kind and helpful. So I believe until other is proven that this is a problem in systems an routines that hopefully will improve with som time and feedback like from this page. 

But verification and payments are among the top priorities for a Casino player, so I hope they find their way forward because they have a lot of good slots and a nice site both on PC and mobile units.

I'll let you know how the rest of the verification process and withdrawal works out. At least I now got an response on the spesific document missing and a promise that they will complete the process and payment soon.

Regards

Kenneth

 
Honestly, having those extra fees in depositing and withdrawing is risky towards customers, if i would play in one that has those, i would stop depositing in there immediately.

 
klaumb said:
Well. I think @Alex_Justspin are doing his best to solve issues and I also find customer agents there kind and helpful. So I believe until other is proven that this is a problem in systems an routines that hopefully will improve with som time and feedback like from this page. 

But verification and payments are among the top priorities for a Casino player, so I hope they find their way forward because they have a lot of good slots and a nice site both on PC and mobile units.
Click to expand...
Well yes, since we have soooo many online casinos i dont see any reason to play here anymore, deposit and withdrawl fee's, multiple people complaining about a week verification and still not paying out. Not emailing customers whats wrong with the documents  but  only a noreply automated email that the verification has failed is for me enough.

Well everyone can choose for himself, i wish all the best for the players and justspin to become better :)

 
Just want to say that everything worked out fine, and I got my withdrawal from JustSpin today after @Alex_Justspin helped me out. 
I will have no problem making a new deposit there now in the future as my verification and payment method are approved. 

/Kenneth 

 
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