IBAS

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Has anyone had experience of winning a judgement with them? I received a letter today upholding a complaint against Lucky Casino from 2017. They are now legally bound to pay me winnings that they nullified citing bonus terms when I played with a cash balance. The judgement appears to be binding for the value, do I contact the casino operator now to reclaim my money?

 
I've dealt with around 7 IBAS complaints on behalf of players so far this year, and 3 have been found for the player. My next step was to send an e-mail to the complaints address on the operator's site attaching the letter from IBAS giving them 14 days to pay. Failure to do so would result in contact from an e-gaming solicitor (in their country of operation).

If you live in the UK, you may have a new problem as Lucky have just announced they no longer deal with UK players and are winding down their licence.

 
Nicola said:
I've dealt with around 7 IBAS complaints on behalf of players so far this year, and 3 have been found for the player. My next step was to send an e-mail to the complaints address on the operator's site attaching the letter from IBAS giving them 14 days to pay. Failure to do so would result in contact from an e-gaming solicitor (in their country of operation).

If you live in the UK, you may have a new problem as Lucky have just announced they no longer deal with UK players and are winding down their licence.
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It states that on the letter about them but their parent group have been made liable, Viral Interactive. I have emailed them so see what happens. Thanks for the input

 
Keep us updated :)

Any problems let me know, I've got one of the best dispute resolution guys sitting opposite me!

 
Nicola said:
Keep us updated :)

Any problems let me know, I've got one of the best dispute resolution guys sitting opposite me!
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Thanks. Unexpectedly I got an email this morning saying that they have paid the balance following the ruling and it should be with me in 24-72 hours....actually very surprised it was that easy!

 
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