Highroller casino

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Kiwirick

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Has anyone had trouble with them before? I've been trying to get my acount verifed with no response and now trying to get my skrill email changed to my new one I keep getting told I will be contacted by someone else who can help. Im wondering what is live chat even there for if they cant solve anything 

 
Highroller generally gives first-class support and it's rare to see any issues.

Verification can be a pain at times, at any casino, but if you get nowhere send @LetsGiveItASpin a private message and he will get someone on the case :)

 
Kiwirick said:
Has anyone had trouble with them before? I've been trying to get my acount verifed with no response and now trying to get my skrill email changed to my new one I keep getting told I will be contacted by someone else who can help. Im wondering what is live chat even there for if they cant solve anything 
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You can have multiple emails associated with your Skrill account so can't you just add the new one rather than changing it?

 
BoracicLint said:
You can have multiple emails associated with your Skrill account so can't you just add the new one rather than changing it?
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yes that what i thought but i dont want to add another one before checking as i have a decent amount of money on my account i want to withdraw . still no repy from there payment department and in chat i get the same we cant answer your  simple question please wait 

 
Rather than start another thread I just want to add my experience. So I finally got lucky on HR and made a cashout so contacted support to arrange adding verification documents which I submitted. They then cancelled the cashout for not being verified and then approved the verification a few minutes later. Why they could not check my pending verfication status before rejecting the cashout I do not Know. I contacted support and Nathan assured me that my newly requested cashout was now being looked at. Well they must have just looked at it and forgot as it is still pending almost 24 hours later. 

Contacting support now and I am getting fobbed off with excuses

I checked with the payments team and the withdrawal had failed of any reason. This has been escalated and will be looked into as soon as possible by the Product team tomorrow as they're not working now. We will contact you with an update by e-mail.

 
frankster200 said:
Rather than start another thread I just want to add my experience. So I finally got lucky on HR and made a cashout so contacted support to arrange adding verification documents which I submitted. They then cancelled the cashout for not being verified and then approved the verification a few minutes later. Why they could not check my pending verfication status before rejecting the cashout I do not Know. I contacted support and Nathan assured me that my newly requested cashout was now being looked at. Well they must have just looked at it and forgot as it is still pending almost 24 hours later. 

Contacting support now and I am getting fobbed off with excuses

I checked with the payments team and the withdrawal had failed of any reason. This has been escalated and will be looked into as soon as possible by the Product team tomorrow as they're not working now. We will contact you with an update by e-mail.
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Yes I found the support very rude and not very helpful  all they say is they escalated what ever you are asking for and do not help in anyway. trust me keep going back to chat because they take foreva to email you back. I think they are hoping you get sick of waiting and ramble the money

frankster200 said:
Rather than start another thread I just want to add my experience. So I finally got lucky on HR and made a cashout so contacted support to arrange adding verification documents which I submitted. They then cancelled the cashout for not being verified and then approved the verification a few minutes later. Why they could not check my pending verfication status before rejecting the cashout I do not Know. I contacted support and Nathan assured me that my newly requested cashout was now being looked at. Well they must have just looked at it and forgot as it is still pending almost 24 hours later. 

Contacting support now and I am getting fobbed off with excuses

I checked with the payments team and the withdrawal had failed of any reason. This has been escalated and will be looked into as soon as possible by the Product team tomorrow as they're not working now. We will contact you with an update by e-mail.
Click to expand...
Yes I found the support very rude and not very helpful  all they say is they escalated what ever you are asking for and trust me keep going back because they take foreva to email you back. I think they are 

 
Have done several cashout on Highroller and i have only good things to say about them, superfast cashout to bank account. 

 
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