High Roller casino complaint

Why should they casino players be punished for the mistakes of the casinos? They make enough money as it is already
I know, if this was leo vegas or another top name they would have had this sorted would paid the money if not offer another option.I think they casino grounds should take them of there list of casino to promote as thats how i found out about the casino and thats why i deposited they are prepaid to do nothing by the sounds of it ?

 
I apologize for the mix up with our CS team – the conflicting messages have clearly made this incident worse. So as a gesture of goodwill I’ve refunded all your deposits and dropped a couple of bonuses into your account..

I got $40 and a 100%match bounus upto $100 and 10 free spins(which will turn into PNG test if i try to cashout )  not bad for 2 days of playing and wagering it over 10,000 times and getting it upto $4,000 what a joke 

Hi @Kiwirick,

I’m Sandra the Casino Manager at Highroller, I’d just like to clear up the incident.

On the 11th you received two rewards, one your Xmas gift, and sometime later, due to a system issue, another reward tile called ‘PNG Test’. We’re sorry when these issues happen and we honestly strive to make sure they don’t.

In this instance, due to both receiving two items as well as the naming convention, I’m sure you realized something wasn’t right – the PNG Test was obviously worth a lot more than your calendar offer.

We’ve included the T&C’s below that cover these instances, which I know doesn’t help how you feel now. However, much like if a bank wrongly credits your account, they will remove the funds – and we will do the same.

I apologize for the mix up with our CS team – the conflicting messages have clearly made this incident worse. So as a gesture of goodwill I’ve refunded all your deposits and dropped a couple of bonuses into your account.

Thanks

Sandra

16 ERRORS OR OMISSIONS
16.1 A number of circumstances may arise where a bet or wager is accepted, or a payment is made, by us in error.
16.2 Neither we (including our directors, employees, partners or agents) nor our partners or suppliers shall be liable for any loss including (without limitation) loss of any Bonus Funds or Winnings that results from any error by us or an error by you. You will forfeit any Bonus Funds or Winnings that result from any such error. In such a scenario, the stake or wager will be refunded to Your Player Account.

 
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So you lied here right? I think what you've got here from Sandra is pretty good, because they could have given you nothing since the terms are on their side.


No i didn't lie thank you very much 

so you think $40 and 10 free spins is good from spending 2 days of gambling and spending some of the winnigs once i was told the money was approved and should be in my account withn 1-3 days. 

 
No i didn't lie thank you very much 

so you think $40 and 10 free spins is good from spending 2 days of gambling and spending some of the winnigs once i was told the money was approved and should be in my account withn 1-3 days. 
That is not the point.... you can't argue that you deserved the 5€ spins because the last 2 days you lost while gambling...

and yes indeed you lied here you said the spins were worth min bet while they were worth 5€/ spin.

Don't make a fool out of yourself you did get more than you actually deserve be happy with that..

 
what are you on about?

the spins were were not worth 5euro for one i play in nzd and two the win would be alot more than $60 it would be in the hundreds if not thousands free spins with 2 re triggers and a 20x multiplayer 

so what are you on about the last 2 days i lost gambling? i was talking about the  $2500 confiscated from when i was told it is approved and be in my bank shortley.

Maybe lay off the 420 mr rexxor

That is not the point.... you can't argue that you deserved the 5€ spins because the last 2 days you lost while gambling...

and yes indeed you lied here you said the spins were worth min bet while they were worth 5€/ spin.

Don't make a fool out of yourself you did get more than you actually deserve be happy with that..

 
You told us that it was min bet on moon p that is 0.20$, im asking @Sandra-Highroller what was the value on en the moon p png test spins?

First time i got the png test spins i lost a 50€ deposit becouse i took them(+2,3k withdraw), second time i got them i did not touch them becouse i learn that it just trouble.                                                                                                                                                   

I did go to the live chat and ask to remove those from me, and they told the same as probly highroller chat did, congrats and play them but i did not. There is a massive topic about it on casinomeister who did play them and did not get anything even lost they own money in it. 

Gl with gambling and happy xmas.                                                    

 
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You told us that it was min bet on moon p that is 0.20$, im asking @Sandra-Highroller what was the value on en the moon p png test spins?

First time i got the png test spins i lost a 50€ deposit becouse i took them(+2,3k withdraw), second time i got them i did not touch them becouse i learn that it just trouble.                                                                                                                                                   

I did go to the live chat and ask to remove those from me, and they told the same as probly highroller chat did, congrats and play them but i did not. There is a massive topic about it on casinomeister who did play them and did not get anything even lost they own money in it. 

Gl with gambling and happy xmas.                                                    
My min bet is 40c depends where you are in the world with currency isnt it. So does every e get these png test why havnt they fixed this shit by now the whole reason I got fucked up what ever it was due to my other spi s not being g there and when I asked chat to fix it next minute they were in my rewards 

 
Kiwirick 6


Started conversation: 6 hours ago



What are you trying to get out are you calling me a liar because you've done nothing but be a dixk on my thread how about you keep you shut remarks to yourself 


Hey kiwirick

I understand that you are upset. You ask for help from the forum, to try to help you we need to see the hole picture. We read your side of the story and highroller response to it. There are inconsistency in the value of the spin between what you are telling and what highrolller is telling us.

Like i told you once, if you think that the FS you got from highroller is in reasenable limit and you think you got a case to stand on. Go to askgamblers and casinomeister and make a ticket to fight your case.

Gl with you case.

 
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