still not a reply back from them. The moon one at 12.29.55 is the one I first hit free games on from there daily free games it has nothing about being a p n g test or what ever I was just lucky I hit games on last spin.i was just on live chat again to ask them about it and they gave me the same awnser it has been aproved to be depoisted into my bank 
High Roller casino complaint
- Thread starter Kiwirick
- Start date
still not a reply back from them. The moon one at 12.29.55 is the one I first hit free games on from there daily free games it has nothing about being a p n g test or what ever I was just lucky I hit games on last spin.i was just on live chat again to ask them about it and they gave me the same awnser it has been aproved to be depoisted into my bank 
Play The Game
New member
So sad, Time and time again the same shit. Is there no laws against these types of behaviours.
If they can get away with that excuse then they can get away with anything.
If they can get away with that excuse then they can get away with anything.
Yes and I spose It dosnt matter if you are right or wrong as they can say what they like and do what they are doing to me know not replying to anything.the oz reason why I signed up was the promo they had here with the free spins etc.i just thort it would be a decent trustworthy casino if CG was promoting it
i hope so because up until now i have only had that one email telling me after it was approved and would be in my bank. no explanation nothing im just lucky CG can do what they do. any eta on when they will reply or get back to me.
spiker1977
New member
Free games with 20x multi maxed out,with 3 retriggers. I'd never played the game in my life this one was 5 pushes later
spiker1977
New member
so you hit 2 bonuses in 10 spins 
GZ
GZ
spiker1977
New member
You where not the only one getting those spins, the different is that all other who got the png test spins where 5€/$ worth and you hade 0.20$.
Sandra-Rizk
Casino Rep
Hi @Kiwirick,
I’m Sandra the Casino Manager at Highroller, I’d just like to clear up the incident.
On the 11th you received two rewards, one your Xmas gift, and sometime later, due to a system issue, another reward tile called ‘PNG Test’. We’re sorry when these issues happen and we honestly strive to make sure they don’t.
In this instance, due to both receiving two items as well as the naming convention, I’m sure you realized something wasn’t right – the PNG Test was obviously worth a lot more than your calendar offer.
We’ve included the T&C’s below that cover these instances, which I know doesn’t help how you feel now. However, much like if a bank wrongly credits your account, they will remove the funds – and we will do the same.
I apologize for the mix up with our CS team – the conflicting messages have clearly made this incident worse. So as a gesture of goodwill I’ve refunded all your deposits and dropped a couple of bonuses into your account.
Thanks
Sandra
16 ERRORS OR OMISSIONS
16.1 A number of circumstances may arise where a bet or wager is accepted, or a payment is made, by us in error.
16.2 Neither we (including our directors, employees, partners or agents) nor our partners or suppliers shall be liable for any loss including (without limitation) loss of any Bonus Funds or Winnings that results from any error by us or an error by you. You will forfeit any Bonus Funds or Winnings that result from any such error. In such a scenario, the stake or wager will be refunded to Your Player Account.
I’m Sandra the Casino Manager at Highroller, I’d just like to clear up the incident.
On the 11th you received two rewards, one your Xmas gift, and sometime later, due to a system issue, another reward tile called ‘PNG Test’. We’re sorry when these issues happen and we honestly strive to make sure they don’t.
In this instance, due to both receiving two items as well as the naming convention, I’m sure you realized something wasn’t right – the PNG Test was obviously worth a lot more than your calendar offer.
We’ve included the T&C’s below that cover these instances, which I know doesn’t help how you feel now. However, much like if a bank wrongly credits your account, they will remove the funds – and we will do the same.
I apologize for the mix up with our CS team – the conflicting messages have clearly made this incident worse. So as a gesture of goodwill I’ve refunded all your deposits and dropped a couple of bonuses into your account.
Thanks
Sandra
16 ERRORS OR OMISSIONS
16.1 A number of circumstances may arise where a bet or wager is accepted, or a payment is made, by us in error.
16.2 Neither we (including our directors, employees, partners or agents) nor our partners or suppliers shall be liable for any loss including (without limitation) loss of any Bonus Funds or Winnings that results from any error by us or an error by you. You will forfeit any Bonus Funds or Winnings that result from any such error. In such a scenario, the stake or wager will be refunded to Your Player Account.
NO I didnt notice anything was up as my xmas gift was manually added as it was not there so when the person on live chat added it 2 lots of spins were there.why would you let me play so long why would your payment team tell me my withdrawal was aproved and could expect payment 1-3 days. The way you guys have handled this is bullshit taking days to get back to me and even your live chat clowns were telling me after I received the email that they see nothing there end and I should be still getti g the payment. CHEERS FOR FUCKING UP MY XMAS HIGHROLLER
Did your initial winnings start from 10 free spins valued at 0.20 each? Show any logs you got and rewards recieved and at what value
Play The Game
New member
How can it be forgone when the email clearly states that he has had his winnings revoked due to a bonus which was not meant for him.
They should not have gave it to him and therefore its there own fault.
What if it was more money ..just say 20k... and ricky went out and spent 10k of his life savings on a car (just saying) to only find out he aint getting a penny.
To win a decent amount and then have it taken away is a kick in the nuts and its very depressing, it can really put a downer on peoples lifes.
Cant wait for the repost of HighRoller.
I think I had $1,20 in there and you can see 8n the post above the free games has won $60. That is the one they are saying was a png test. If I had of clicked on rewards and it had test I wouldn't of clicked in it and played would you.The fact that I went to chat and told them my spins wernt there then they told me to try now and then these ones popped up with fat Santa I thort must be tommrow ones aswell (being just after after midnight when they click over). I had trouble at the very start when I signed up through CG and depoisted for match bounus it was not the full amount what they said and the only reason it go sorted was I messaged sandra.
That's what I'm gob smacked about I didnt do anything wrong and here I am.the one losing everything. They stalled verifying me and then finally confirmed that it will be in my bank withing 1-3 days I told the mrs and then had to tell her again that no I didnt.the whole way they have gone about it is bad just a shitty email not in person it was from the crew and didnt explain what had gone wrong because to me I have lost alot more than I have depoisted and this was a kick in the guts this time of the year. Even if they offered me a percentage for there fuckup I wouldn't be so wound up
spiker1977
New member
You told us that it was min bet on moon p aka 0.20€/$
but @Sandra-Highroller writes this: the PNG Test was obviously worth a lot more than your calendar offer.
And on a other forums, they did get the same moon p 10 spins but with 5€/$ worth and png test.
So if you realy did get only 0,20x10 = 2€/$ worth of spins then you got a case to stand on.
But if its 5x10 = 50€/$ then it clearly a mistake from the casino.
My personal opinion is that if you make a mistake you pay and if casino make a mistake then they pay, but life is not fair and dont work that way.
Here have highroller been som desent and give you something back, more then i got from skillonet!
2 time i got by mistake png test, last year 10x5€ and this year was 50x5€.
So if its too good to be true ... then
I dont get what you are saying why does it matter what bet size it was? it was the fact that i was talking to live chat and they said that it was good to go that my spins should show now and i thort sweet clicked on them. you have had them twice wouldn't you learn from the first time not to click on them?and what other fourms are you talking about can you please send the link i want to find out more about these png test. its the first ive herd about them why do they keep making this mistake surely if what you are saying is true they would have fixed them by now. and i think my calender was that day 1 spin at .10c thats what shes talking about.
