Grand ivy casino

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Ryan

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Had between 500-1000 pending for withdraw back in September after a short holiday I returned to my account to find both had been reversed and spent and also about 1000 in deposits from my debit card had also been taken after back and forth rubbish with the casino I am still waiting for a reply but they just put it off put it off. What can I do does anybody know anyone from there? 

 
Yes hacked certainly! My account was suspended after I reported this and they have just said we will contact you once we have spoken to the relevant department. That was 4 months ago. 

 
You should now open a official complaint with Grand Ivy with the e-mail address given in the terms and conditions. Ask them to investigate the unauthorized access to your account as a priority.

All logins are recorded with IP address (sometimes MAC address to) so it gives them something to look into.

 
i have just started to experience this with Grand Ivy they say that my account is being reviewed and i have given all the evidence they have requested but they are still only responding with this, they have given no details of what the review is, what they may need to help with this and a time line, i have just approached my MP and given them all the info in yet another Email sent to Grand Ivy. As well as ignoring my withdrawal requests the requests started timing out and funds being sent back to my account they have locked my account and a request to allow access has just been met with the reply that my account is being reviewed. I have checked the complaints procedure after i logged a complaint and it says should be resolved within 28 days and if you dont agree you can go to and ADR. I am unsure on the impartiality of these ADRs as they promote gambling sites. I possibly am luckier than most as i have screenshots of my account, the pending payments and deposits, My next course of action is to approach my bank to explore chargebacks to my account at least that way i will hopefully get my money back and then i am going to put together an online government petition to ensure stricter controls. I hope you have managed to sort this out

 
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