Same thing happened to me with that group. I won loads, deposited loads, and they quite often put a temp ban in place. Last year I didn’t play there as much and they didn’t like it, so imposes a ban and said I needed to deposit more! Muppets! I told them to close my account and now play elsewhere...
Getting banned for bonus abuse, has this happened to anyone else?
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BoracicLint
New member
I have been branded a 'bonus abuser' by one casino only and its a popular one with streamers.I think that my 'abuse' was to simply cash out earlier( as they allow people to do) when I had an amounts that were useful to me,all under £200 and no more than 10x original deposit. Its an excellent casino and I am not banned from playing there but only from bonuses,free spins etc. I tried to find out why they considered me this as I was getting free spins in my account but wasn't allowed to use them, but all I got was was a repetitive 'you are a bonus abuser' without any explanation why. It does grind my gears this sort of behaviour from casinos.
walrusbeard
New member
Yeah, pretty much the same for me, I won't mention any names but... you know what screw it, for me it was Casumo. They barred me from any kind of bonus offer for - according to them - playing their Reel Races while wagering for a deposit bonus. They told me I could still play on their site but not use any kind of bonus money or deposit bonus, as well as not being able to claim any sort of prize money from those races. The next day I asked them to ban me outright, cause if they don't offer any bonuses to me, literally any other site would be a better place to play for me.
I've been banned under the term 'bonus abuse' due to the fact I only ever played with bonuses, they changed the ban to you still have your account but with no bonuses. I also did not know that most casinos have an algorythm that calculates your non bonus deposits against your bonus deposits. This score can then affect the bonuses you may recieve from them. Its all over anyways in the UK markets, since the changes of bonus terms from most casinos on 1st March the amount of bonuses have decreased dramatically and I can see the amount of bonuses being offer are going to be much reduced and lower terms also.
slaverchops
New member
I also received a ban this morning for so called bonus abuse from the group of casinos people have mentioned.
The question is why keep sending me emails with bonues of course im going to take them ive also deposited as raw cash i find it strange tbh.
The question is why keep sending me emails with bonues of course im going to take them ive also deposited as raw cash i find it strange tbh.
BoracicLint
New member
For the record,mine was Casumo too. Only ever happened with this casino and nobody else in about 6/7 of online casino use.
JollyBhoyJohn7
Member
I just received the stock email accusing me of bonus abuse, took an 80% match non-sticky bonus and withdrew without dipping in to the bonus funds, I guess they never liked that.
Why would they be sending out emails with offers, Then ban you for accepting the offers ¬¬
Why would they be sending out emails with offers, Then ban you for accepting the offers ¬¬
BoracicLint
New member
Craig smith
Your friendly forum member
@JollyBhoyJohn7 thats really weird john that the casino would ban you. That sounds a bit steep banning you from the casino. I would have expected a warning 1 st.
The whole point of non sticky is to get a deposit match and if you win using your cash balance first without dipping into the bonus money you may withdraw your winnings and it forfeits the bonus. You lose the bonus.
But when your withdrawing winnings wee are all prepared to lose the bonus. Its part of the terms. The sticky bonus is thare to give you a second chance if you go through your cash balance.
What i see here john is it cant be an issue in a winning sum you are trying to withdraw because you have not touched the bonus money.
So the abuse must have been on stake size maybe john, or certain slots have been played that do not count if you accept the bonus, im kinda wondering why a ban and what could it have been that made them do it.
Sounds a bit weird john unless there is something else thats happened to cause them to ban you. As i say i would expect a warning first or something. But a straight ban for bonus abuse when you never touched the bonus dosent add up john.
As i say unless the casino has seen something to make them come to that decision. All i can do is say i feel for you john because you play away and post up your wins etc. And i was surprized to see the heading when i read your post
Casino T+C's are long to read all the way through them but if i were you john i would be asking the casino to explain to me whare have i abused the bonus ? ? . and try and get a clear definitive answer on whats happened and why the ban.
Its the best answer i can articulate on john for you. And i felt i would say something about it.
And i would say 100 percent john there will be people out thare abusing bonuses. Anyway i hope it wasnt a huge amount you won and they turned round and banned you saying you abused our bonus terms. Im sorry to hear whats happened john and i felt i would leave a comment on it.???.
The whole point of non sticky is to get a deposit match and if you win using your cash balance first without dipping into the bonus money you may withdraw your winnings and it forfeits the bonus. You lose the bonus.
But when your withdrawing winnings wee are all prepared to lose the bonus. Its part of the terms. The sticky bonus is thare to give you a second chance if you go through your cash balance.
What i see here john is it cant be an issue in a winning sum you are trying to withdraw because you have not touched the bonus money.
So the abuse must have been on stake size maybe john, or certain slots have been played that do not count if you accept the bonus, im kinda wondering why a ban and what could it have been that made them do it.
Sounds a bit weird john unless there is something else thats happened to cause them to ban you. As i say i would expect a warning first or something. But a straight ban for bonus abuse when you never touched the bonus dosent add up john.
As i say unless the casino has seen something to make them come to that decision. All i can do is say i feel for you john because you play away and post up your wins etc. And i was surprized to see the heading when i read your post
Casino T+C's are long to read all the way through them but if i were you john i would be asking the casino to explain to me whare have i abused the bonus ? ? . and try and get a clear definitive answer on whats happened and why the ban.
Its the best answer i can articulate on john for you. And i felt i would say something about it.
And i would say 100 percent john there will be people out thare abusing bonuses. Anyway i hope it wasnt a huge amount you won and they turned round and banned you saying you abused our bonus terms. Im sorry to hear whats happened john and i felt i would leave a comment on it.???.
JollyBhoyJohn7
Member
@Craig smith As far as I can work out it's just because I've taken a lot more out of Caddell casinos than have put in, Never played any slots on a ban list or used a stake higher than £2. Seems they ban any player winning too much from their casinos. No reasons are needed according to the terms they can simply ban you for winning. :/
Cheers for your thoughts though, Plenty other casinos to play on and they won't be missed.
Cheers for your thoughts though, Plenty other casinos to play on and they won't be missed.
Craig smith
Your friendly forum member
@JollyBhoyJohn7 its a real shame that some casino's should even contemplate banning someone because they are winning to much. And coming out in profit a lot is not an easy thing to do john.
Sad mate but im pleased to hear your heads up and your thinking positive. There is plenty more casino's out thare john. Nice to hear back from you. Take care.??.
Sad mate but im pleased to hear your heads up and your thinking positive. There is plenty more casino's out thare john. Nice to hear back from you. Take care.??.
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