Evolution Live Roulette at LeoVegas - Bets Rejected
- Thread starter pritmist
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Craig smith
Your friendly forum member
@pritmist yes i have read the whole conversation that transpires through your link.
It relates to a problem with what the answer came back origionally as a server connection and the bets did not register. It was at Mr Green.
I must say that the gentleman in question persued the fact he placed his bets and number 14 came in, he only got his stake returned to his balance which prompted him to launch the investigation.
First answer back was the server connection did not pick up his bet and the sum of 55 was mentioned, that sum could have been almost imposible for evolution to come back to mr green and connect it to the gentlemans betting pattern. So he was correct and as he said himself it proves he was not making it up. Thats what fighting your corner does. You prove to them you are not trying to pull a fast one.
I was impressed with the lady from mr green who he communicated with, she was very good at investigating the second time the issue went back to evolutuon and it felt like the lady had some high up position in mr green to make the call and final judgement on the matter.
It does take time to go back and forward and back and forward but in the end the gentleman in question got his payment issued by the lady that was dealing with it.
I was quite impressed the way it was handled. The man got his money in the end. And it was a good outcome.
I sincereley hope your outcome is the same although your amount is a lot more than the issue through your link even though the cases are similar.
For yourself to get a good outcome its just over £3200. Pritmist i really hope your outcome is on the side of positive my friend. And lastly as skylined87 says it may take a little time to get things going.your issue is well raised now and is moving. Wee wait on whatever is said next..
Craig smith. ?
It relates to a problem with what the answer came back origionally as a server connection and the bets did not register. It was at Mr Green.
I must say that the gentleman in question persued the fact he placed his bets and number 14 came in, he only got his stake returned to his balance which prompted him to launch the investigation.
First answer back was the server connection did not pick up his bet and the sum of 55 was mentioned, that sum could have been almost imposible for evolution to come back to mr green and connect it to the gentlemans betting pattern. So he was correct and as he said himself it proves he was not making it up. Thats what fighting your corner does. You prove to them you are not trying to pull a fast one.
I was impressed with the lady from mr green who he communicated with, she was very good at investigating the second time the issue went back to evolutuon and it felt like the lady had some high up position in mr green to make the call and final judgement on the matter.
It does take time to go back and forward and back and forward but in the end the gentleman in question got his payment issued by the lady that was dealing with it.
I was quite impressed the way it was handled. The man got his money in the end. And it was a good outcome.
I sincereley hope your outcome is the same although your amount is a lot more than the issue through your link even though the cases are similar.
For yourself to get a good outcome its just over £3200. Pritmist i really hope your outcome is on the side of positive my friend. And lastly as skylined87 says it may take a little time to get things going.your issue is well raised now and is moving. Wee wait on whatever is said next..
Craig smith. ?
[RESOLVED]
Ok, so I have just received a personal phone call from my VIP manager at LeoVegas and without too much trouble, he literally apologised for the problems I faced during Monday evening and said he was happy to payout the full winnings into my account as cash.
If i'm honest, i'm not entirely sure what Evolution gaming came back with, but it must have shown that I had tried to place a bet and tied into the fact that Leo were having issues that evening then it resulted in my bets being rejected.
Anyway, a few mins after the phonecall, I got an e-mail to confirm the conversation and also checked my account and there was the full payout sitting in my account balance which I have then gone onto swiftly withdraw and hope to see in my account next week
All in All, I'd like to thank all the contirbutors to this post who tried to help get this resolved: @Craig smith @LetsGiveItASpin @Skylined87
Not sure how much influence you had, but it certainly made me feel part of a community which is what Casinogrounds was meant to be and to share the highs and lows of the crazy gambling world we all live in!
Have a great weekend all!
Ok, so I have just received a personal phone call from my VIP manager at LeoVegas and without too much trouble, he literally apologised for the problems I faced during Monday evening and said he was happy to payout the full winnings into my account as cash.
If i'm honest, i'm not entirely sure what Evolution gaming came back with, but it must have shown that I had tried to place a bet and tied into the fact that Leo were having issues that evening then it resulted in my bets being rejected.
Anyway, a few mins after the phonecall, I got an e-mail to confirm the conversation and also checked my account and there was the full payout sitting in my account balance which I have then gone onto swiftly withdraw and hope to see in my account next week
All in All, I'd like to thank all the contirbutors to this post who tried to help get this resolved: @Craig smith @LetsGiveItASpin @Skylined87
Not sure how much influence you had, but it certainly made me feel part of a community which is what Casinogrounds was meant to be and to share the highs and lows of the crazy gambling world we all live in!
Have a great weekend all!
Craig smith
Your friendly forum member
@pritmist exellent news on the outcome of the issue you had. Im so pleased for you and im happy that you came to casinogrounds to seek advice, help.
Also the casino in question is heavily linked to casinogrounds so through time there was always going to be a really good chance the situation would be talked about with them from someone here.
Also your own input towards the situation with yourself talking with leo vegas. One point is im pleased you never accepted the £100 you were offered and fought it to wait on the best outcome.
Whatever help you recieved here im pleased it was of some value. In the end the right decision was made and you got your full payment.
Enjoy your winnings pritmist and im pleased it was a successful outcome. Thankyou for posting up and letting us know the outcome.
Take care, craig smith.?.
Also the casino in question is heavily linked to casinogrounds so through time there was always going to be a really good chance the situation would be talked about with them from someone here.
Also your own input towards the situation with yourself talking with leo vegas. One point is im pleased you never accepted the £100 you were offered and fought it to wait on the best outcome.
Whatever help you recieved here im pleased it was of some value. In the end the right decision was made and you got your full payment.
Enjoy your winnings pritmist and im pleased it was a successful outcome. Thankyou for posting up and letting us know the outcome.
Take care, craig smith.?.
LetsGiveItASpin
Moderator
Great news mate, congrats[RESOLVED]
Ok, so I have just received a personal phone call from my VIP manager at LeoVegas and without too much trouble, he literally apologised for the problems I faced during Monday evening and said he was happy to payout the full winnings into my account as cash.
If i'm honest, i'm not entirely sure what Evolution gaming came back with, but it must have shown that I had tried to place a bet and tied into the fact that Leo were having issues that evening then it resulted in my bets being rejected.
Anyway, a few mins after the phonecall, I got an e-mail to confirm the conversation and also checked my account and there was the full payout sitting in my account balance which I have then gone onto swiftly withdraw and hope to see in my account next week
All in All, I'd like to thank all the contirbutors to this post who tried to help get this resolved: @Craig smith @LetsGiveItASpin @Skylined87
Not sure how much influence you had, but it certainly made me feel part of a community which is what Casinogrounds was meant to be and to share the highs and lows of the crazy gambling world we all live in!
Have a great weekend all!
I have the same problem with evolution gaming. I had over 100 rejected bets in a few hours. They said there were only 7 rejected bets. I've got manny prove that there were manny more rejected bets witch cost me a few thousand euro's. I'm still sending them mails all day. But i don't get any responce. I think evolution haming rejected your bets because if they don't they will lose to much. There are many people who have the same problems as we and i think we should work together against them.
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