Hi Guys,
This is my first post in this forum. Now, I am from Malaysia and have registered for roulette under a website called deluxe88dOTcom. These guys will forward me to evoclub88DOTcom and create me an account with random username and password and whatnot and I start playing after depositing cash.
I am a seasoned roulette player that does progressions. However, many, many times I had my winning bets rejected by Evolution Gaming on most of the roulette wheels.
I do lodge complains on the live support, Liam and Dan mainly and they give me case numbers - SD-xxxxx. They told me that I will be contacted by the casino team via email.
The problem? No one has ever contacted me. I did ask live support multiple times to follow up and they only came up with systematic answers. Also told them I emailed supportATevoclub88DOTcom multiple times on follow up but there seems to be no reply. Live support told me I will be contacted, but still nothing. Some cases have been dated back to a month ago and the live support told me that the cases has been resolved and that the Casino or Customer Support Team will contact me "soon".
Now, I dont think that the support team has my email address and that they will contact my agent(deluxe88) upon resolving anything. However, deluxe has told me they have not heard from evoclub and that their emails to evoclub on my cases has gone unanswered too. I'm not sure what is happening and I am planning to disregard the deluxe88 guys for the time being as they're chinese educated people that speak only simple English.
Many of my bets were progression bets that should have won and I've lost probably more than 10k USD in total on all cases already. Below is a copy of the email I sent to Evolution Gaming yesterday :
______________________________________________________________________________________________________________________________________________________________________
Hi Evoclub,
I have many cases that has been resolved and your Live support on roulette, Dan and Liam has told me that you guys will email me regarding an update, or at least refund on rejected bets.
The case numbers are as per below :
SD-69631
SD-63868
SD-61128
SD-67621
SD-59021
SD-59083
SD-64894
SD-64021
SD-63678
SD-66316
SD-66237
SD-65067
SD-68254
SD-69976
SD-96650
SD-93282
SD-96621
SD-96094
SD-83176
SD-89318
SD-80594
SD-92373
SD-89645
SD-83196
SD-77249
SD-87777
SD-89496
SD-88200
SD-80994
SD-83176
SD-76373
SD-76076
SD-78043
SD-80479
SD-78053
SD-76807
SD-76063
SD-76807
SD-81155
SD-98353
SD-96650
SD-96621
SD-96094
SD-93282
Some of the above cases are dated back to a month ago and I still have yet to hear from you guys. I understand that in the USA, LeoVegas has successfully got a refund from you guys and I hope that you set a good example to the Malaysian region where I am. This is the third or fourth time I am emailing you and I hope to get a reply from you soon.
Kind Regards,
________________________________________________________________________________________________________________________________________________________________________________________
In your opinion, guys.
What do you think I should do next? I've read a case previously involving LeoVegas has refunded in full etc, and I'm assuming that LeoVegas plays the same role as Deluxe88. I am not sure if deluxe88 has gotten the refund and not hand it to me, or if the people at live support are being private and confidential in refusing to tell me if they have already contacted deluxe88, simply because I strongly believe that they do not have my email address. I did ask livesupport if they have my email and they said they cannot answer, but has also asked me to leave my email address in one of their reports (I did).
Ive also dropped Evolution Gaming a message on facebook and they told me they have notified evoclub and am not able to do anything further. They only told me to wait... 3 weeks ago.
I think that's all about it, I would appreciate if you guys could enlighten me on what to do next.
Thank you.
This is my first post in this forum. Now, I am from Malaysia and have registered for roulette under a website called deluxe88dOTcom. These guys will forward me to evoclub88DOTcom and create me an account with random username and password and whatnot and I start playing after depositing cash.
I am a seasoned roulette player that does progressions. However, many, many times I had my winning bets rejected by Evolution Gaming on most of the roulette wheels.
I do lodge complains on the live support, Liam and Dan mainly and they give me case numbers - SD-xxxxx. They told me that I will be contacted by the casino team via email.
The problem? No one has ever contacted me. I did ask live support multiple times to follow up and they only came up with systematic answers. Also told them I emailed supportATevoclub88DOTcom multiple times on follow up but there seems to be no reply. Live support told me I will be contacted, but still nothing. Some cases have been dated back to a month ago and the live support told me that the cases has been resolved and that the Casino or Customer Support Team will contact me "soon".
Now, I dont think that the support team has my email address and that they will contact my agent(deluxe88) upon resolving anything. However, deluxe has told me they have not heard from evoclub and that their emails to evoclub on my cases has gone unanswered too. I'm not sure what is happening and I am planning to disregard the deluxe88 guys for the time being as they're chinese educated people that speak only simple English.
Many of my bets were progression bets that should have won and I've lost probably more than 10k USD in total on all cases already. Below is a copy of the email I sent to Evolution Gaming yesterday :
______________________________________________________________________________________________________________________________________________________________________
Hi Evoclub,
I have many cases that has been resolved and your Live support on roulette, Dan and Liam has told me that you guys will email me regarding an update, or at least refund on rejected bets.
The case numbers are as per below :
SD-69631
SD-63868
SD-61128
SD-67621
SD-59021
SD-59083
SD-64894
SD-64021
SD-63678
SD-66316
SD-66237
SD-65067
SD-68254
SD-69976
SD-96650
SD-93282
SD-96621
SD-96094
SD-83176
SD-89318
SD-80594
SD-92373
SD-89645
SD-83196
SD-77249
SD-87777
SD-89496
SD-88200
SD-80994
SD-83176
SD-76373
SD-76076
SD-78043
SD-80479
SD-78053
SD-76807
SD-76063
SD-76807
SD-81155
SD-98353
SD-96650
SD-96621
SD-96094
SD-93282
Some of the above cases are dated back to a month ago and I still have yet to hear from you guys. I understand that in the USA, LeoVegas has successfully got a refund from you guys and I hope that you set a good example to the Malaysian region where I am. This is the third or fourth time I am emailing you and I hope to get a reply from you soon.
Kind Regards,
________________________________________________________________________________________________________________________________________________________________________________________
In your opinion, guys.
What do you think I should do next? I've read a case previously involving LeoVegas has refunded in full etc, and I'm assuming that LeoVegas plays the same role as Deluxe88. I am not sure if deluxe88 has gotten the refund and not hand it to me, or if the people at live support are being private and confidential in refusing to tell me if they have already contacted deluxe88, simply because I strongly believe that they do not have my email address. I did ask livesupport if they have my email and they said they cannot answer, but has also asked me to leave my email address in one of their reports (I did).
Ive also dropped Evolution Gaming a message on facebook and they told me they have notified evoclub and am not able to do anything further. They only told me to wait... 3 weeks ago.
I think that's all about it, I would appreciate if you guys could enlighten me on what to do next.
Thank you.
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