Dunder - say abused bonus but no prove

[Dunder.Paul]

Hi Jaki33,

I’m sorry to hear about this issue which you are currently experiencing with Dunder.

As has been explained both by Oda & Marek as well as within this thread the issue arises from your attempt at bonus hunting – there are many factors at play which have prompted the completion of your bonus, to mitigate against bonus abuse.  I have spoken to our CRM team on the issue and it is worth noting that these issues are reviewed on a case by case basis, as was done here by the crediting of funds to your account. We also require that there is fair play from the players perspective.

We value the Casino Grounds community very highly at Dunder and aim to maintain the positive relationship which we currently have.

If you are unsatisfied with the progress of this case or have any other issues please feel free to drop me a PM.

Best,

Paul

 

[jaki33]

Hi Jaki33,

I’m sorry to hear about this issue which you are currently experiencing with Dunder.

As has been explained both by Oda & Marek as well as within this thread the issue arises from your attempt at bonus hunting – there are many factors at play which have prompted the completion of your bonus, to mitigate against bonus abuse.  I have spoken to our CRM team on the issue and it is worth noting that these issues are reviewed on a case by case basis, as was done here by the crediting of funds to your account. We also require that there is fair play from the players perspective.

We value the Casino Grounds community very highly at Dunder and aim to maintain the positive relationship which we currently have.

If you are unsatisfied with the progress of this case or have any other issues please feel free to drop me a PM.

Best,

Paul

Thank you for the reply Paul,

I know this problem arises from trying to mitigate from bonus abuse like I said. But the problem is you state in the rules that I cannot lose the balance then play bonuses but what I did wasn't losing the balance so of course I thought it was okay. I just think it would have been better on dunders part to either specify the rule so they don't have to bend it their way or simply refund the balance as this would clearly not have happened if the t&c was stated correctly.

I am of course not satisfied with the way dunder handled this case which is why i'm letting players know of my experience there which I believe is not fair.

Best regards.

 

[HADTOCHANGE]

I recently played at VIKS and done a bonus hunt to 0.08 played 30 bonuses and everything was fine. Dunder is a good site and I dont think anything has been underhand here, however I do feel you have been treated badly on this one.

If it does not state clearly in the T&Cs then he should be allowed do what he pleases with his bonuses/Money and to use an excuse that streamers warn players about this is just nonsense as not everyone watches people gambling.

I think in this case Dunder should as a good will gesture settle the bet in full and  make a small amendment in the T&C's for future players then every one is a winner. No one would bonus hunt if it was clear it was frowned upon with bonus money and its the players fault if they do not read the TC's but it needs to be in there!

Also like to say I cahed out thankful and all good at what seems to be a new site, might hunt again on the second deposit lol

 

[jaki33]

I recently played at VIKS and done a bonus hunt to 0.08 played 30 bonuses and everything was fine. Dunder is a good site and I dont think anything has been underhand here, however I do feel you have been treated badly on this one.

If it does not state clearly in the T&Cs then he should be allowed do what he pleases with his bonuses/Money and to use an excuse that streamers warn players about this is just nonsense as not everyone watches people gambling.

I think in this case Dunder should as a good will gesture settle the bet in full and  make a small amendment in the T&C's for future players then every one is a winner. No one would bonus hunt if it was clear it was frowned upon with bonus money and its the players fault if they do not read the TC's but it needs to be in there!

Also like to say I cahed out thankful and all good at what seems to be a new site, might hunt again on the second deposit lol

Thank you for the comment, I'm glad you were able to cashout.

 

[Slotplayer]

The question begs why do a bonus hunt in the first place?

I think the concept was introduced by streamers for entertainment purposes.

I never do one. Say you hit relatively big on the first bonus. It means you can have an instant withdrawal or play with bigger bets. Won't happen when you play that bonus out at a zero balance.

 

[jaki33]

The question begs why do a bonus hunt in the first place?

I think the concept was introduced by streamers for entertainment purposes.

I never do one. Say you hit relatively big on the first bonus. It means you can have an instant withdrawal or play with bigger bets. Won't happen when you play that bonus out at a zero balance.

Well like you say yourself, it's just entertainment. I see it being done mostly on bonuses because you can't cash out immediately  even if you win big.