CORALS ONLINE - BONUS GAME ERROR

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Jjamer99

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I was playing the 'Fortunate Five' slot (Playtech) at Corals online. I was on a £3 stake and was about £300 down, I then had the three skull&bones, which have me the bonus. I pressed play to enter the bonus game but I received an error message, which said to reload the game. 

This message kept on coming up everytime I tried to enter the bonus game.

Corals attitude was 'nothing we can do about it' and they offered me my £3 stake back. 

I have sent this to their escalations department and filled a complaint with IBAS. 

Surely Corals can contact Playtech and get the amount that the bonus was going to pay me???

Also, I have noticed that Corals have not removed the said slot from their website.

Has anyone else had an issue similar to this one? If so, then what was the outcome? 

Many Thanks

Jason

 
Hi @Jjamer99, first off, welcome to CG. I have moved the topic to appropriate section for you.

In regrads to your bonus game, I hope you recorded your session - that would benefit you greatly. If not, casinos AND providers have transaction logs.

You could request those, but if they're not cooperating you'll have to make complaint to UKGC - details on Coral - https://secure.gamblingcommission.gov.uk/PublicRegister/Search/Detail/39071

Also, here's guide how to make complaint to the UKGC licensed casino:

http://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Complain-to-a-gambling-business.aspx

Hope that helps for you for starters.

 
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I've downloaded the transaction history for this game, £295 down to £59 (when the bonus landed). 

The response from Corals has been woeful, to say the least. My service is supposed to be better as I'm a priority customer.

 
I was playing ted on coral £4 spins got the bonus which gave me 5 free spins. I won £140 odd on the first spin still had 4 remaining and the game said technical error. Couldnt get back into the game..i tried everything! Spoke to coral support they said they will look into it. Any ideas on what the outcome will be?

 
Hoopsie89 said:
I was playing ted on coral £4 spins got the bonus which gave me 5 free spins. I won £140 odd on the first spin still had 4 remaining and the game said technical error. Couldnt get back into the game..i tried everything! Spoke to coral support they said they will look into it. Any ideas on what the outcome will be?
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All they have to do is to go to the game provider and they will tell them the x multiplier for the bonus.

I had to keep on badgering Corals, you may have to do the same as initially they were fobbing me off with money back nonsense.

 
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