Casoo - Withdrawal denied and account blocked.

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Lunet

Lunet

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I created and made my first deposit the 12:th of december, 200 euro + 200 euro bonus. Maxbet was 2euro with this bonus and i didnt bet more or less then 2 euro during the whole turnover process. I requested a withdrawal of 2000 euro and was asked to provide documents. The 18:th of december my documents where verified and i requested a withdrawal again, got told that they cant withdraw to mastercard so i had to make an account at ecopayz.com so i created an account there and made a deposit through ecopayz to verify it. Requested a new withdrawal after that and they've delayed and delayed. I've mailed them 2-3 times a week and they've just said please be patient. This last week i got a phonecall from them, they asked a bunch of questions like what games i had been playing and how much my biggest win was etc. I responded on everything i could remember since it had been over a month since i played and won there. They where not satisfied with my answers and wanted to have a skype conversation with me while i was camming. We did that last week and now i got this e-mail - https://gyazo.com/3c387b0d8d288cba0986f92ee0d9fbcb
I was watching a twitch stream while talking to the guy, i had no clue i had to have eye contact with the phone the whole conversation. All the rules etc he links in that mail i have followed to a 100% didnt abuse anything. I dont know what to do here, any advice?

 
Wow in all my years in the igaming industry I have never heard anything more stupid than this. That someone had to call you over Skype to confirm your game play in order to pay out your winnings. You should be glad you got your deposit back at least, take it and run from this casino

 
Wow thats shady af!! I cannot stress this enough, check the casinos you play on guys, before you make a deposit. I really hope someone can help you here @Lunet Best of luck buddy!

 
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Yeah i'll obviously never deposit another dime at this site, hopefully noone else will either. Trying to get the word out. Bummed about the denial of the withdraw since it's my biggest win ever, but i guess i learned something.. :/

 
What the actual fuck!! forcing you to do a live skype video call is surely against privacy rules? what if you were too shy, or too creeped out by them trying to view your webcam.  I would never let some random from a casino view me live on cam.

Bizarre situation and 100% a scam to try and get you to ignore your withdrawal.  Casino needs closed down if true.

 
Casoo is the biggest crap casino i ever played at.

Chat almost never available, they rarely respond to mail. Had to get help from a third party to get my withdrawals, when they just made false accusations 

they eventually close my account because i had won too much!

Streamers promoting a casino is far from any indication that a casino is safe, i see many popular streamers promoting this damn casino which is just sad.

 
I had problems with this same casino last year in November, i made 60€ deposit with bonus and manage to get my balance like to 900€ after wager. I made withdraw to credit card, same as deposit and get mail your withdraw is rejected try to withdraw to your bank. After that i was trying to contact them like 30 days with mails and live chat ( which was not available never). Over month i was trying to contact them and no response so i lost everything, i have to say that it was worst casino experience in my life. And they fudging send me post card after xmas (like after 2 months ) and told that they miss me 🙃

I dont normally play in curacao licensed sites, but didnt check it this time. 

And yes one of the biggest casino streamers (CD) was promoting this awesome casino, but i understand that when u have milked all the MGA casinos u need to start promoting this kinda shit😜

 
Yeah i've made a complaint over at askgamblers, trying to get the word out so people dont make the same misstake.

 
Which ever streamer promoted this site has earned money doing so.

They should step up and compensate you for this.

Did you use there links to join here?

 
In my opinion a streamer should be standing to 100% behind the casinos he/she promotes. The streamer have contacts with the affiliate managers who have a different 'power' in the company than a support agent for example. So if you signed up via a link to a casino from a streamer, it should be in the streamers best interest that you have a good player experience and if not trying to help out with the contacts they have

 
I've tried to get in contact with Casinodaddy, it was through them i found the site, but no answer from them so far. Asked them if they could perhaps remove casoo from their streamlayout after explaining the situation. Will update if they answer me.

Edit: I did not use any affiliate link.

 
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Lunet said:
I've tried to get in contact with Casinodaddy, it was through them i found the site, but no answer from them so far. Asked them if they could perhaps remove casoo from their streamlayout after explaining the situation. Will update if they answer me.

Edit: I did not use any affiliate link.
Click to expand...
I posted this on 12 november and still no answer so good luck with that 😆

cazoo.JPG

 
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