Casinofriday Visa Deposit Withdrew From My Bank Twice

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Fishybone

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CasinoFriday withdrew money from my bank account twice. I was sat down looking forward to gamble, and deposited 3000 NOK. The vendor-site they sent me to crashed and I refreshed because it hadnt arrived on my casino account, and as I refreshed it fudging withdrew another time. So I am now sat with 6000 NOK (6444) minus in my bank account, and nothing on the casino. I was looking forward to play here as I thought they were a trusted casino, but just seems really odd to me, I have NEVER had this happen, and livechat tells me I have to wait 20 minutes before contacting them in case the money hits my casino account, and then the standard "we will then escalate it". I am really angry now as this leaves a sour stain on my brain about this casino...... 

So for any Norwegians trying to deposit through visa or anyone else, steer clear as of now. 

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Casinofriday is a good casino mate. I’m from Norway as well. I’ve been trough the same on another site. Give it an hour or so and it will pop back on your account or bank account :)

 
I really hope so @Casinotraveler Thank you for the fast answer. I was planning on buying a new suit for 17th of may with the rest haha, so I obviously got really upset about it. But I'll hope for the best! I just got so annoyed because I have never experienced this on any of the casinogrounds casinos. I am trying to get in contact with live chat again now to see how it'll be resolved.

 
Fishybone said:
I really hope so @Casinotraveler Thank you for the fast answer. I was planning on buying a new suit for 17th of may with the rest haha, so I obviously got really upset about it. But I'll hope for the best! I just got so annoyed because I have never experienced this on any of the casinogrounds casinos. I am trying to get in contact with live chat again now to see how it'll be resolved.
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No problem mate! Hopefully it get sorted out :)

yeah I was like this when it happened to me the first time as well haha

 
Hotsocks8 said:
Oh well that makes it ok then hey? 
 

what a idiotic response.

also don’t they run most slots at the lower RTP? 
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? No it doesn’t. But they won’t run away with the money. That’s my point.

 
I'm on the 4th day now, still no money back. LIve chat  gives me the standard "we have escalated the case" and I am really fudging pissed. No compensation offered or anything, I have chat transcripts where they promised me I would have it back FIRST within 24 hours(Monday), THEN 3 days.(Tuesday) I am so angry about this, really unserious livechat. is there anyone from Casinogrounds that can help me out here? I'm really starting to feel proper scammed here.

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Fishybone said:
I'm on the 4th day now, still no money back. LIve chat  gives me the standard "we have escalated the case" and I am really fudging pissed. No compensation offered or anything, I have chat transcripts where they promised me I would have it back FIRST within 24 hours(Monday), THEN 3 days.(Tuesday) I am so angry about this, really unserious livechat. is there anyone from Casinogrounds that can help me out here? I'm really starting to feel proper scammed here.

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Hi mate, I have brought attention to this thread to CasinoFriday already few days ago. Let me check up what's going on. 

 
Fishybone said:
I'm on the 4th day now, still no money back. LIve chat  gives me the standard "we have escalated the case" and I am really fudging pissed. No compensation offered or anything, I have chat transcripts where they promised me I would have it back FIRST within 24 hours(Monday), THEN 3 days.(Tuesday) I am so angry about this, really unserious livechat. is there anyone from Casinogrounds that can help me out here? I'm really starting to feel proper scammed here.

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if it wasnt taken by the merchant (casinofriday) then it normally takes up to 7-14 working days for u to get the $ back, 24 hours is unheard of with visa card so its just their LC not knowing the real timeframe for it.

What normally happens is you 'authorize' (in this case the deposit) the funds which will then be taken by your bank for the 'merchant' (in this case the casino) to 'claim'.  Since their system shows deposit as failed then the money will remain unclaimed and after a few days it will be debited back to your account. If anything this is all on the archaic banking system we all interact with.

 
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Still no money back as of 20.05.14:20. I have been contacted by a casino rep and hopefully it'll turn for the better soon, but this is ridiculous, 1 1/2 week already of pure waiting.

 
This happens, and with VISA it's very different when the money will bounce back. My old card got refreshed 1 time a month, so if I had any chargebacks/bounce-backs these would be credited at the 1st of every month. It can literally take in between 1-30 days.

 
2 1/2 weeks, still waiting :)  In contact with their rep still, but there are so many different answers, I'm being sent emails by support saying I should receive it, the rep is telling me that it has been sent to me, so frustrating lol...

Funny sidenote, I had to call my bank to get some info, and appearantly the payment provider they use was in Lagos, Nigeria. 
My bank was hellbent on me filing a complaint to the police, because they thought I got scammed by some phone scammers or something lol

 
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This is the email I got sent on the 24th, just to show the fudging confusion going around regarding this case.

Roughly and TL;DR translated from Norwegian

We've checked the payment vendor and can confirm the deposit was never received (duh) 

We ask you to confirm you have now received the deposit back

Then the day after I got told by their Casino rep here, Alex, to contact my bank. I did, and sent all the information the bank could get me.

My bank also called me up after the phonecall I made to them, and want me to show up at the local bank with a passport due to some money laundering law stuff that I have never heard about before. 

Really feeling gutted, f*cked, frustrated and anxious.
 

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Calling the bank is never any help, they can't see what the status is before the money is in their hand. The money will bounce back - as i said it can take up to a month however.

The casino never received the funds, and the provider they are using are just confirming its bouncing back - so they were kind enough to ask you if you got it received so they can keep track of the case and close it as soon as you confirm. They will make an effort to contact the payment provider, but that also takes time to get just an update.

Patience my friend, patience...

 
Can you make deposits via Norwegian Bank Cards directly to the casino? How do you withdraw money if you win when the banks do not accept money from the Casino? I am just curious :)

 
Closing in on a month now.. :) I know patience is a virtue but this is just so tiring to keep going with. 

Kosmankasa I'm not sure actually, I think they use a 2nd hand provider to handle payments going out from them, so say you have ( Casino -> Vendor who pays money out for them -> Customer )

 
got same problem  with skyvegas ....my debit card was charged twice but only one time money was toped up on my skyvegas account ....contact support they claims they did have my money twice .....contact my banks ...they said is up to merchant to lock money .... git my money back out of nowhere after 45 days ...when allready lost hope to get my money back ....happy days 

 
I'm still waiting for any form of response, havent heard a single thing except "waiting for reply from the merchant" and I mean come on, it cant freaking take 1 1/2 month to get a bloody reply can it. It's getting to an extreme extent of silly.

 
Fishybone said:
CasinoFriday withdrew money from my bank account twice. I was sat down looking forward to gamble, and deposited 3000 NOK. The vendor-site they sent me to crashed and I refreshed because it hadnt arrived on my casino account, and as I refreshed it fudging withdrew another time. So I am now sat with 6000 NOK (6444) minus in my bank account, and nothing on the casino. I was looking forward to play here as I thought they were a trusted casino, but just seems really odd to me, I have NEVER had this happen, and livechat tells me I have to wait 20 minutes before contacting them in case the money hits my casino account, and then the standard "we will then escalate it". I am really angry now as this leaves a sour stain on my brain about this casino...... 

So for any Norwegians trying to deposit through visa or anyone else, steer clear as of now. 

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Happend to me to. Deposited 1000nok, started lagging in the deposit prosess. Nottingham was credited my account. 1000 nok missing in my visa card. Scam!

 
Hello, just for informasion. My carddetails was stolen after i deposit on fridaycasino ( visa Norway) The visa option for us Norwegian players Are not safe. Lucky for me my bank stopped it right away(DNB)

 
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