I was wondering if you could help me recieve my funds back from this fraudulent lying casino. I need advice.
I deposited many times with this casino at first after my KYC was completed. Many times the deposits failed to work due to errors but I tried again, I still managed to deposit 10 times with the casino. Within the 10 deposits that were made (shown on my bank statement) 9 of these showed up in my casino account and one was missing. I did try to speak to the casino when my £50 deposit didn't show on my account as money was still taken from my bank and they asked me for proof I told them I will send proof when the pending transaction goes through on my bank account. After losing £850 with the casino I informed them of their terrible service the non ukgc licence and the missing deposit.
The finance manager contacted me and stated he would give me the £50 cashback to compensate for my troubles.
" This was done on our part to make sure there are no issues with your payments. I'm glad that was able to solve your previous problem."
Unfortunately i didn't realise he put this as a bonus not cashback with x60 wagering... I complained about this but he refused and it still said it is to compensate the missing deposit of £50. i also complained about this to their live chat who told me not to worry that the money is mine and that this is an error. (I have this chat saved) Luckily I managed to wager the £50 and after wagering deductions and following all the rules of wagering x60, I made £1300 to withdraw.
Now suddenly....the casino decided to contact me to say I needed to send proof of all my deposits. I sent my bank statement including the missing deposit transaction. They replied saying i now needed to send all emails that confirmed my deposits. I explained this doesn't make any sense but I still sent them all the emails. The casino has now come back to me say they have removed me £1300 due to the £50 missing deposit not showing on my casino account. I know it didn't show hence why its a missing deposit so not quite sure what they're trying to proof?
They are trying everything in their power to not give me my money but I have followed every single rule possible. Please help !!!! I have proof of everything all transactions and money taken from my account, all communication, they are scamming me.
Another reason the casino gave to not give the money is they said the money had to be played on slots.
1. This shouldn't have even been bonus money This was my own missing deposit
2. Wagering was completed x60 even more than x40 which is stated on the website Terms and conditions
3. No one even told me it was bonus money before and the person I spoke to even told me not to worry because its my money not bonus.
Now they have removed me £1300 and said they will give me £25 instead. I can't believe this is daylight robbery. Please can you help.
I deposited many times with this casino at first after my KYC was completed. Many times the deposits failed to work due to errors but I tried again, I still managed to deposit 10 times with the casino. Within the 10 deposits that were made (shown on my bank statement) 9 of these showed up in my casino account and one was missing. I did try to speak to the casino when my £50 deposit didn't show on my account as money was still taken from my bank and they asked me for proof I told them I will send proof when the pending transaction goes through on my bank account. After losing £850 with the casino I informed them of their terrible service the non ukgc licence and the missing deposit.
The finance manager contacted me and stated he would give me the £50 cashback to compensate for my troubles.
" This was done on our part to make sure there are no issues with your payments. I'm glad that was able to solve your previous problem."
Unfortunately i didn't realise he put this as a bonus not cashback with x60 wagering... I complained about this but he refused and it still said it is to compensate the missing deposit of £50. i also complained about this to their live chat who told me not to worry that the money is mine and that this is an error. (I have this chat saved) Luckily I managed to wager the £50 and after wagering deductions and following all the rules of wagering x60, I made £1300 to withdraw.
Now suddenly....the casino decided to contact me to say I needed to send proof of all my deposits. I sent my bank statement including the missing deposit transaction. They replied saying i now needed to send all emails that confirmed my deposits. I explained this doesn't make any sense but I still sent them all the emails. The casino has now come back to me say they have removed me £1300 due to the £50 missing deposit not showing on my casino account. I know it didn't show hence why its a missing deposit so not quite sure what they're trying to proof?
They are trying everything in their power to not give me my money but I have followed every single rule possible. Please help !!!! I have proof of everything all transactions and money taken from my account, all communication, they are scamming me.
Another reason the casino gave to not give the money is they said the money had to be played on slots.
1. This shouldn't have even been bonus money This was my own missing deposit
2. Wagering was completed x60 even more than x40 which is stated on the website Terms and conditions
3. No one even told me it was bonus money before and the person I spoke to even told me not to worry because its my money not bonus.
Now they have removed me £1300 and said they will give me £25 instead. I can't believe this is daylight robbery. Please can you help.
or did i miss something