Casino Friday withdraw issue, and lies

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Shivati

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This is a copy and paste of a post i made on another forum:

Made a withdraw 14/01/21, done that several times at this casino and recived the founds. But now i wait a week, no founds on my bank accout.

So on the 23/01/21 i use their live chat, and get this response:

Kevin, our tech team, and the payments team are working on this issue. The withdrawal will be in your bank account by Tuesday at the latest.
(04:26:46 PM) KEVIN SIMONSEN: Ok, i'll wait until then. If i make a withdrawl now or in the future, will this happen again ?
(04:27:28 PM) Saso: No no. It was one time technical issue. We are really sorry about this

Well, guess what, no money in my accout, so i wait a few weeks and make contact again 05/02/21

(03:45:01 AM) Erik: Sorry for the delay, Kevin
(03:45:24 AM) Erik: I will have a look to your account, now.
(03:48:08 AM) Erik: We have news about the issue with your bank in your country.
The issue has been resolved with your payment provider and the withdrawal are going to be credited in your own bank in the end of the week.
In this case, this is the last update that we receive from the payment team.
At the moment we will again, kindly ask you to wait as the payment team did resolve the issue, the players will receive the missing withdrawals in the end of the week.
(03:49:25 AM) Erik: At the moment we will not able to escalate the case as the issue was resolved, we are sorry that you needed to wait for the missing withdrawals
(03:49:59 AM) Erik: You will receive the missings withdrawal by the end of the week.

Well, what do you know, no money in my bank account, third time they said it would be on my account shortly.

If you want to get paid by a casino, i would stay away from casinofriday for sure, i have been playing casinos for years, on guts, unbet and many others, but never had a casino lie to me as casinofriday have done, never had a problem with any other casino getting my win tranferred to me. I made a withdrawl from another casino yeasterday, was on my bank account today.

Stay away from casinofriday !!!

 
All good with Friday for me, thanks to Trustly.

What's you residence country. Norwegian and British new rules put both player and provider in a bad situation rn.

Plus the tightened anti money laundering rules after the latest scandal. Even tho it's not talked about much this can effect these kind of "shady" transactions

 
Norway, but me and my GF play on several casinos, and they all have paid us, no problems, no wiating, most of them we get the money within 24 hours. Yes, i'm aware fo those new rules. But casinofriday just tells me they have transfered, 3 times now, twice now i have had to send bank statement.

 
Shivati said:
Norway, but me and my GF play on several casinos, and they all have paid us, no problems, no wiating, most of them we get the money within 24 hours. Yes, i'm aware fo those new rules. But casinofriday just tells me they have transfered, 3 times now, twice now i have had to send bank statement.
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Did you receive your payment yet?
I had the same issue there once before. Then they said it would take a couple of days because of an issue with their payment provider in Norway. At that time I got the money on my account the day after.
Now I also have the same issue. A week gone and no money on my account. Asked them yesterday, and they said that it is an "easy fix" and I will see the payment in a reasonable time. I'll just wait and see next week then. 

But every other time I made a withdrawal I saw the money on my account 1-3 days after as I would expect. 

But this has probably something to do with what "Whertygo" said, and im sure they are doing their best. But I agree that the one you talked to on customer support probably have said something they couldn't keep. That is never good. 

But I have never met anything other than friendly support at CasinoFriday. The last time they fixed the issue as promised and this time I hope for the same. A big plus for me is that they actually has the withdrawal processed and money removed from casino account while you wait, so you don't get tempted to continue and play while you wait. I have been on other casinos where they put money back on your casino account when there is an issue with payments. 

But payments are important for players, so they should probably look for a different provider for payments directly to banc accounts if this is a returning issue. 

 
Times are tough with Norway and the banks blocking these withdrawals. Even though the casino send the money and everything looks good, it can still not get throug to your bank sometimes.

Do you use DNB as you bank if I may ask?

 
I’m a Norwegian player and banks are really difficult. I made a Revolut account, and have a Visa and Mastercard on it. Withdraws are really fast. Always within 24h and deposit money into the Revolut account goes instant with ApplePay. With this Revolut account I can just take out money at a ATM, and also pay with my virtual card on my phone. For me as a Norwegian it works perfect. No more stress from Nordea or DNB if the money wil arrive. And no I’m not working for Revolut or something.

 
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I used bank, but, i have recived bank transfers from several other casinos durring this time. The problem is i'm not getting the founds on my bank account, or player account, so i can't use another method, like muchbetter.

So, the new date is 22 or 23 of this month

 
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I also have trouble withdraw from Casino Friday. I made a withdrawal 16.02. They tell me it’s a technical issue, but the money will be transferred to my bank account last Friday, this Monday, and than this Thursday. I’m starting to feel worried the money it’s not going to arrive. 

 
So, i was supposed to get the founds within wednessday 24.02.21, and if i didnt recive the founds by that that day, they said they would put money in my player accout wednessday 24,  i have recived nothing. Sendt a mail and they said it should be on my bank account on Thursday 25, before 17.00, i recived nothing. So this will be the 6th time i've been told a day, or within a day, and still nothing.

Nothing in my bank account and nothing in my player account

 
Shivati said:
So, i was supposed to get the founds within wednessday 24.02.21, and if i didnt recive the founds by that that day, they said they would put money in my player accout wednessday 24,  i have recived nothing. Sendt a mail and they said it should be on my bank account on Thursday 25, before 17.00, i recived nothing. So this will be the 6th time i've been told a day, or within a day, and still nothing.

Nothing in my bank account and nothing in my player account
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I got my money two days ago. 
I use DNB in Norway and there was a week delay, but I received the money now in two separate payments. 
They also said this fixed the issue for now, and that future payments would be faster. 

 

 
klaumb said:
I got my money two days ago. 
I use DNB in Norway and there was a week delay, but I received the money now in two separate payments. 
They also said this fixed the issue for now, and that future payments would be faster. 

 
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Yes, i dont think this is Casinofridays faulth, and i expect to have to founds by next week. It's just frustrating, it's not a large ammount either so, just 650 euro

 
Fredrik at casinofriday just added 700 euro to my account, told me to make a new withdrawl, and i get to keep the 650 euro first withdrawl, so i must say thats very generous of them (him). Hope to recive it next week, if not i will have to see if i can make a deposit to my Ecopayz, but having problems with banktransfer to that option, just get an error. Will go out and buy a paysafecard and try to deposit to eco that way.

 
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