Hi there,
I think you’ve been complaining on every forum that is out there, so I’m gonna give a very thorough reply here to defend our actions once and for all.
We got this gentleman from Denmark who’s 78 years old playing with us. First of all, we don’t get much players from Denmark, let alone older gentlemen, so it was a bit odd to start with, but hey, so far it could be quite possible that he was the one playing.
What we did see however, was that he was playing on the same IP as another player, who had self-excluded from his account, which raised our suspicion a bit. Because this sometimes happens online. That a person self-exludes and can’t access the casino again, upon deciding to use someone else’s details to play online.
So we asked for a KYC and requested the documents, and there’s nothing wrong with the documents received. Then we started to look into the players chat logs with Evolution Gaming where this 78 year old plays.
After seeing those chats, I decided to reach out to him and ask for a phone verification to ensure that it’s actually that person playing, because the way he was talking was not in the way of a 78 year old man.
I get a reply from the email I sent to older gentleman, but the email was not from his address, it was from the player who self excluded, so here’s where it’s starting to be extra suspicious. The thing is as well, is that he’s not presenting himself in this email, but rather as the older gentleman (even though it’s self excluded player's address used.)
I ask for a phone verification when the person is starting to get very aggetated and says that he doesn’t speak a word of English (seemed to be typing fine though, right?).
So we have this guy who plays Evolution Games who’s 78 years old and uses language such as: “One more spin and I’m outta here, lol”. To me, that’s not how a 78-year-old is talking, let alone a gentleman who claims to speak no English. Which has had me absolutely convinced that it’s his son playing on behalf of his father.
If the people reading this don’t buy these arguments, that’s fine, but they both also breached the most fundamental term of online casino play as they took the welcome bonus multiple times on the same IP.
Anyone who’s played in multiple casinos before are well aware of that being a rule that is enforced and caused for closure of account.
PS: https://casinogrounds.com/forum/topic/32765-bitstarz-casino/
We saw the thread here above when you speak of the verification of YOUR ACCOUNT, post winning, not you father's account.
Oh, and as to the License, we're under a Master License under Direx N.V, you'll find it in the footer.
Olle
and you know it. Oh by the way why is bitstarz,mbit and 7bits ip pinning in the us? Your ip is saying your in Kansas in the middle of Cheney resevoir??? Aren’t you supposed to be in South America??? No liscence? Ip pinging in america? And you think you can come in here refusing wins and investigating wins so you can’t pay your players. Your not a legit casino your a scam so shut your hole.