Beem Casino withdrawal issue

[joemama]

Hello everyone,

made some deposits on beem casino, managed to get a decent win so go to withdraw 500 CAD via Interac which is the method I used to deposit.

wait 2 days and it’s still pending so go onto live chat, they tell me to cancel the withdrawal and put another through as the daily withdrawal limit is 100CAD.

nowwhere on their site or terms does it state 100 withdrawal limit per day, This is unreasonably low and completely ridiculous.

Live chat told me ‘Unfortunately, this is the manager's decision, and I cannot influence it, I'm just a support agent and I can only inform you about it’

i have set wagering limits and deposit limits so there is zero chance I play it back.

@casinogrounds,  why promote a casino which does this sort of thing? I signed up via your link so thought it would be a trusted casino if it’s advertised by you but to impose such a low withdrawal limit just screams that they hope I play it back. 
 

safe to say I’ll never play on this site again once I get my money. Just a warning to others considering this casino. 

 

[joemama]

Just checked their payment terms again and it says the following;

so I’m within their terms for my withdrawal amount, surely a casino just can’t say we’re restricting you to 100 per day withdrawal. 

5.2 The maximum amount for withdrawal is 22200 CAD per transaction

5.10 The maximum withdrawal amount processed to a player is up to 1480 CAD per week and up to 5920 CAD per month, unless otherwise specified in the Terms & Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at the Casino’s sole discretion.

lost for words at how bad this is 

 

[joemama]

Looking online it appears they have done this quite often, and just make up the daily limit as they go.

I have $10 wager limit per month so I can’t spend it at all. 
 

went back to their support and showed them their breaching their payment terms and they just said;

’Sorry for the inconvenience, but the withdrawal will be only accepted for the amount of 100 CAD. This is how the payment system works, unfortunately I cannot change anything in this situation ’

and so I said I’ll put 5 separate withdrawals of 100 in, they responded 

‘If you order separate withdrawals, they will be accepted, but not on the same day’

Just ridiculous their terms clearly state the daily limits and they choose to not follow their own terms, yet if a player doesn’t follow the terms they are the first to cite the t&c’s. 
 

hopefully someone from casinogrounds can help, I thought signing up through their links that as the affiliate they can reach out to the casino and get some clarity on the matter. 

 

[joemama]

I know that’s why I set my wager and loss limits I’m not giving them a penny of it back.

If they advertised that it’s 100 a day then no worries but don’t put up fake payment t&c’s if you don’t gonna follow them.

Hopefully @LetsGiveItASpin or @Nick can help out, who from Casinogrounds is best placed to help with this as I signed up via your sites links so was let to believe that if issues arrive your site can help out as the affiliate.

 

[joemama]

@Skylined87 Is this something you can help with? Assuming that CG Have contacts at the casino as you are affiliates of them so can reach out to them? 

Reading reviews online it seems like this is an ongoing thing with them, yet their payment terms and conditions have not been updated to reflect this. 

Why promote such a casino here? 

 

[erikthebeast001]

Hi, I faced withdrawal issues at BEEM Casino too. I also deposited via Interac, and while I was not told the withdrawal limit is capped at 100CAD daily, it took more than 5 days before the withdrawal was processed. Would not recommend playing on this site.

 

[joemama]

Hi, I faced withdrawal issues at BEEM Casino too. I also deposited via Interac, and while I was not told the withdrawal limit is capped at 100CAD daily, it took more than 5 days before the withdrawal was processed. Would not recommend playing on this site.

100% agree, lesson learnt for sure. 

expect more from CG promoted casinos

 

[joemama]

Uh well, i dont think any of the site owners, mods or anything goes out on a field trip to test these casino's personally. They just randomly signup to be a affiliate, get the best possible deal out of it and list it in this website.

Just facts. Do your own homework.

I did my homework, i checked out the CG review, and read through all the casino T&C's which is why i joined and deposited. 

They are promoting a casino that does not follow its own T&C's which isnt right. I thought the whole point of CG advertising for these casinos was they trusted that they are fair for the players that they send there. 

 

[joemama]

Well, you should know that the reviews on these or other websites are'nt always "biased" or "honest"

I mean take a look at this: https://www.trustpilot.com/review/beemcasino.com?languages=all

Or this: https://www.askgamblers.com/online-casinos/reviews/beem-casino

And i cite a few complaints dating back from beginning of this year to previous year:

"Withdrawals take weeks to be approved and they will cancel it for whatever reason one or twice before approval. Withdrawal limits are unreasonable and not actually based on their actual rules. Playngo games don't work for whatever reason, which makes their small collection of games even smaller. Casino seems to be on verge of going bankrupt, at least based on all the complaints of withdrawals not being paid out."

"Never do any deposit on this site, because if you win they don't want to cash it out. I have won 5000 euro in middle of April, requested a withdrawal right away and nothing happened since then. IT WAS 1 MONTH AGO. When I contact them about this they always say manager check every transaction and this take time. Understandable but 1 month to process 2 withdrawals is ridiculous."

"Just check complain section and you understand why this. NEVER EVER deposit your money on this site. If you win something it's absolute pain to try withdraw your money."

"HUGE delays, you need god's help to contact support and get a reply that is based on your problem and not automated message. I've tried 3 times already and everytime they find a new thing to cancel the withdraw!
I did a withdraw step by step while chatting with the support and told me everything is fine and the cashout money was okay and the next day I get a mail that the withdraw is discarded again! Even tho they told me what to do and checked it instantly!!!
Everyday a support person tells me I have a different maximum cashout, a different problem occurs, they have no stability and there is no security!
I'm still waiting for my first withdraw..."

"Very poor customer service. Impossible to withdraw money. Process takes several weeks and still it is uncertain if they pay it or not. I truly warn you all not to put any penny here."

So; if you do your homework, do a bit better; simply hit "casino name or website adress + review" or "casinoname  + trustpilot or + askgamblers" etc. It's esp such signs that i would avoid such a casino at all cost. Obviously on these websites and others the most loving comments and reviews are written, even paid reviews pass by with "Suitable for german players" etc to intice on getting more german players aboard. Fact is, it's only about the affiliation leads in here.

Just dig a little deeper next time and youll learn quickly which casino to avoid. Even if it's listed on CG it does'nt mean anything. Sorry to tell you.

Yeah it’s fine lesson learnt for sure though, just see if I do eventually get paid 

 

[BeemCasino Support]

Dear joemama,

We sincerely apologize for the situation which has accrued. The limitations were temporary at that time and were established on the payment provider side. At this moment such limits are absent.
A lot of improvements were made during the past months, including cashout limits raise.
We will gladly welcome you back to BeemCasino and offer to check out our special St. Patrick’s Day promo tab.

Kind regards,

BeemCasino Team