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Deposited 100€ +100% bonus in CasinoCarnaval and instantly when tried to play first game it giving me error "reduce bet or deposit more money". I asked from support and sended some email, 3 days and still not fixed. If i ask can they remove my bonus and can i cashout that 100€ they say i need...

I did 100€ + 100% bonus deposit at Betsocial and beat the wagering, now i have 1000€ balance to wait to get cashouted. Well everytime i try to cashout to skrill it says same error all the time. It been same over week now. I contacted support and even facebook them, they promised they gonna fix...