MrGreen delivers out of this world support

[dkmikes]

Ok i thought i wanted to share this chat with Bradley from mrgreen support, it really is out of this world....

    
Bradley
Kundesupport
Chat begyndt

Mr Green
Hi Michael Madsen and welcome to Mr Green. There are no native specialists available at the moment.
An English speaking specialist will be with you in a minute.

(the word specialists they use should proberly be removed permanently)

Michael Madsen
Iam trying to understand why i got 25 spins with only 1kr bet, when its supposed to be 50% worth of the deposit of 500,
shouldent that have been 10kr spins and not 1kr?

Bradley deltager i chatten
Bradley
Hej Michael, Let me find the promotion and try to explain it. one minut please.

Michael Madsen
ok, you can type in english no need to translate.

Bradley 
Sorry for the delay Im just having trouble locating it, shouldn't be too much longer.

Michael Madsen
np, should be called Viking Free spins thats what its called in the mail i got.

(15-20 mins later)

Bradley
Typically free spins are valued at 1Kr  not 10Kr  I can not see in the terms
that it does state otherwise but if you have seen this else where can you let me know
(This is where he shows me a piture of the promotion)



Michael Madsen
the picture you just showed me, clearly says 50% "så vil Mr Green matche 50% af din indbetaling med free spins
op til i alt 50 hærgende free spins!" in english thats saying mr green will match 50% of my deposit in free spins"

Bradley
you have received 50% of your deposit in free spins which are valued at 1 Kr not 10Kr
(Serious? if they do calculations like this be affride lol)

Michael Madsen
how is 50% of 500 the same as 25 spins at 1kr bet?
thats 25kr not anywhere near 50% like i said, the text in english is saying
"mrgreen will match 50% of my deposit in free spins" i live on planet earth and 50% of 500 will never =25

Bradley 
I understand that its not very clear but it is not  to the exact value of the money deposited.
If you like I can escalate this to my supervisor who can explain it better in a email

Michael Madsen
yeah i think you need to do that, because its absolutly clear what its saying in the text.

Bradley
OK will do, I do apologise for the confusion. this will be escalated when we end the chat
Is there anything else I can help with today?

Michael Madsen
no thanks ill wait and see what they mail says

Bradley
Ok, have a good night mate

Michael Madsen
you to mate

 

[zaktron]

Yeah its badly written, but if ure a regular player at MrGreen its always like this atleast when ure from Denmark but else they are usually always fair specially if ure VIP (CLub Royale).

 

[dkmikes]

It dosent say anything about what the coin value is on the promotion, but since its 50% match on your deposit, the coin value is set by saying that, last time i had issues with them they did fix it so i expect they will this time to, if not then its just a pure scam, i mean how would anyone be able to accept 5% bonus in an offer that say 50%match on your deposit, it really makes you wonder who make those texts at mrgreen that person should get kicked out to unemployment.

 

[Roedgaard72]

It dosent say anything about what the coin value is on the promotion, but since its 50% match on your deposit, the coin value is set by saying that, last time i had issues with them they did fix it so i expect they will this time to, if not then its just a pure scam, i mean how would anyone be able to accept 5% bonus in an offer that say 50%match on your deposit, it really makes you wonder who make those texts at mrgreen that person should get kicked out to unemployment.

I have to agree with that. I deposit lots on MrGreen. Rarely get anything and when I do get something, it is a bonus with very unclear terms.

Like 50% deposit but it doesn`t state that you have to play through the deposit before bonus is credit and in the end you have to contact support to get them into your account!

@zaktron I don`t agree with the VIP thing. It seems random on MrGreen. I know people who gets VIP treatment because they won a large amount, but myself didn`t win anything significant, but deposited a lot. Rarely gets anything, but like 10fs a month! I consider stop playing there, they do have great game selection though.

 

[dkmikes]

I have to agree with that. I deposit lots on MrGreen. Rarely get anything and when I do get something, it is a bonus with very unclear terms.

Like 50% deposit but it doesn`t state that you have to play through the deposit before bonus is credit and in the end you have to contact support to get them into your account!

@zaktron I don`t agree with the VIP thing. It seems random on MrGreen. I know people who gets VIP treatment because they won a large amount, but myself didn`t win anything significant, but deposited a lot. Rarely gets anything, but like 10fs a month! I consider stop playing there, they do have great game selection though.

Dont feel any kind of vip treatment from them either, i have won big at mrgreen one time but that dident do much, i think they proberly got one of the worst support service out there, and promotions seems to go bad alot to, a few weeks ago they had a 100% deposit bonus that dident work, went to chat suppor and i was number 88 in line...so i let it stay in the background, around 2 hours later i got a hold on support and then the chat server crashed and even though i told them about the problem before the chat went down, no one looked into it just got ignored i guess...so around 5 hours later i got the issue fixed, doing that time i tried to call the support phone number in opening hours and no luck it was closed.....mrgreen is one to be carefull around with promotions and errors and bad texts thats for sure.

Still havent heard anything back from them about that viking free spins, but not giving up yet lol

 

[TrustworthyC]

I usually get awesome treatment @ MrGreen, i noticed a few of those unclear terms/bonuses not working properly recently, and i assume it has to do with the latest merger (they took over Redbet fairly recently) as i think they have been swapping or mixing the staff from both sites - but don't quote me on that. So either they are currently understaffed/overstaffed, or some of the customer service employees are also working @ MrGreen now, and still have to learn the ropes there, as the T&C's from both sites and their VIP treatment are not quite the same..but, whatever the issue, it does always get resolved there (so far - and that is from about 7 years of frequent play)

IF sometimes you feel underrated as player, feel free to ask the chat rep to elevate it, and you may be surprised. 

 

[BoracicLint]

These promotions mean that say if you deposit 100 euro/pounds etc then you will get 1 spin for every 2 euro/pounds deposited so therefore 50 spins or 50% extra in spins on top of your deposit. You usually have to wager your deposit once before free spins are credited but you can withdraw any winnings before accepting the free spins.

 

[dkmikes]

These promotions mean that say if you deposit 100 euro/pounds etc then you will get 1 spin for every 2 euro/pounds deposited so therefore 50 spins or 50% extra in spins on top of your deposit. You usually have to wager your deposit once before free spins are credited but you can withdraw any winnings before accepting the free spins.

I got 25 spins if it had been like you said i should have gotten 250 spins on a 500 deposit so no matter how you look at it they made a mistake....

BUT i finaly got a reply from them and the support just got from bad to pretty much illegal, they had the nerves to send a mail back telling me the promotion i shown a picture of was not the promotion they had sendt to me, and they sendt the same picture along where they have changed all the text on it, iam pretty sure document falsification isent legal and thats pretty much what they have done....and its kinda funny since i still got the original mail from them with the real picture....

Lets see if our gambling authority in Denmark is worth anything and see what they have to say about this issue ?

 

[dkmikes]

Just lost what little respect i had for mrgreen, they are really a joke check out the last mail i got from them, now they are trying to say the mail i got from them has change from what they sendt out to me, but they cant tell me why or how, its the joke of the year really.

Hej Michael,Tak for din mail til vores kundeservice team.
Thanks for your mail to our support team

Vi har nu undersøgt sagen med vores interne afdeling.
We have checked the matter with our internal department

De kan bekræfte at det screenshot som Heidi har sendt dig i tidligere mail, er tilbuddet som du har modtaget på din konto.
They can confirm the screenshot Heidi has sendt to you earlier in a mail is the offer you have recived.Det er svært at sige hvorfor din mail ser anderledes ud. Vi kan dog bekræfte at vores tilbud ikke er som det fremstilles.
It is difficult to say why your mail looks diffrend, yet we can confirm that our offer is not like the one shown in your mail.

Ha' en god dag!
Have a nice day!
Bertil‍

 

[SpinnerDK]

Shiity company,....

I play on danske spil, never no problemes there...