Self-exclusion

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d0nkeyb0y

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Hi guys,

Hate myself for having to write this but hey here we go. I’m a 110% degenerate gambler and I've choosed to close all my casino accounts due to gambling problems. Yesterday I was in a weak state of mind and…yeah.. long story short – how great/slim are the chances of getting deposits back when u self-excluded at one casino under the same license (Both UK and MGA) and still been able to sign up at a sister casino which all ended, BIG SURPRISE, with me sitting there all pale faced because I lost A LOT of monies that I really can’t afford losing? FYI I used the same details and deposit method when signing up at these casinos and the casinos I played at are listed in casinogrounds bonus section.

 
d0nkeyb0y said:
Hi guys,

Hate myself for having to write this but hey here we go. I’m a 110% degenerate gambler and I've choosed to close all my casino accounts due to gambling problems. Yesterday I was in a weak state of mind and…yeah.. long story short – how great/slim are the chances of getting deposits back when u self-excluded at one casino under the same license (Both UK and MGA) and still been able to sign up at a sister casino which all ended, BIG SURPRISE, with me sitting there all pale faced because I lost A LOT of monies that I really can’t afford losing? FYI I used the same details and deposit method when signing up at these casinos and the casinos I played at are listed in casinogrounds bonus section.
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Which Casino did you signup to? 

 
Self-excluded at Voodoodreams, then registred a new account at Nyspins.com.  Wasn't aware of the fact that they were different skins using the same license but still - shouldn´t they have noticed that i´ve choosed to self-exclude? I used BankID when signing up.

 
Did you contact NYspins support about this? Also, what reason did you provide to Voodoodreams for self exclusion?

 
I always tell support that the reason for why I need my account to be closed is my gambling problem. Curious question: why should that even be of any importance? If u choose to self-exclude isn't that carried out on all of the sites by the same operator? (in my case Suprplay Ltd)  I´ve read tons of stories when gamblers have had their winnings forfeited due to previous self-exclusions.

 
There are several factors dictating this but the main one is below.

When you say "sister site" you need to check if they are under the same licence. If they are not then the exclusion will not apply. 

 
Where are you based because there are different rules for different countries. If you're based in the UK, then go to Gamstop now and put yourself on their database. It will stop you playing at all online casinos with a UK license.

 
BankID is in Sweden. Voodoodreams do indeed shar the same license. Good thing now is, you can use spelpaus and self exclude on all sites @d0nkeyb0y, so go ahead and do that as soon as possible, if you feel your gambling is out of hand. Think it will also exclude you from landbased and betting shops. 

 
Sorry to hear this - Unfortunately a self-exclusion is only for one brand when it comes to MGA. As Supersmask recommended, head over to spelpaus now to exclude yourself across all gambling sites. It is obviously your own decision but I think you'd do the right thing in also getting in touch with stödlinjen.

 
Andreas said:
Sorry to hear this - Unfortunately a self-exclusion is only for one brand when it comes to MGA. As Supersmask recommended, head over to spelpaus now to exclude yourself across all gambling sites. It is obviously your own decision but I think you'd do the right thing in also getting in touch with stödlinjen.
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I'm starting to wonder if that's what the issue is even in the UK. Are they applying MGA rules to the UK? Slotty Vegas/Betat are denying numerous refunds to excluded players on a "technicality". I believe this is because they changed operator name from NRR to Max Ent. Seems to be a few cases now sent to UKGC so will be interesting to see how that works out.

I take it the accounts you signed up for were UK or were they not?

Slotplayer said:
Where are you based because there are different rules for different countries. If you're based in the UK, then go to Gamstop now and put yourself on their database. It will stop you playing at all online casinos with a UK license.
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Hmmm. Don't think Gamstop is as foolproof as it should be. Great tool of course but needs some tweaking and once the UKGC get involved with it in 5 months it should improve.

 
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