Ladbrokes forced 5 year self exclusion on me, because i made them disable fruit machines on their POKER APP i downloaded.

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Hi, Tommy2u2me

as i think everyone can see by now you feel threated wrong by ladbrokes and that makes you upset. I dont agree with you and not defending the casino, but can still say that if i feel that someone threated me wrong i would also be angry. Feel free to do what you want, but i think if you not let this go it will eat you up. I cannot see it happening that ladbrokes will let you play at their site again, if that is what you want.

I like to play at pokerstars and i have asked them if it was possible to disable the casino part if i dont wanted to get tempted by it and they said of course. So if you want a pokersite where you only get poker that is maybe a place for you.

Have a nice day
Thankyou for the kind reply. I was asking for opinions here... i also wanted to point out to people that Ladbrokes will tell lies, rather than be honest about a company decision they made. I will spend the next few years of my life exposing Ladbrokes for what they are. They are not an honest company. They could have told me i couldn't disable games because they took a company decision not to allow customers me to do so, and alarm bells would be ringing, as i already knew about whistleblowers exposing them from Management positions within the Company to let people know how disgusted they were, themselves, with the way in which Ladbrokes as a whole target people with FOBT and fruit machines. A simple search on google will show this.
So, as gambling can be very addictive and is also proven to be related to a mental health disorders, in extreme cases, i feel such a big company like Ladbrokes telling lies to customers, in order to keep them as customers, like they tried with me is totally unacceptable. They should explain to customers, that might not have used any other iPoker sites, unlike me, that all ipoker sites allow side games to be disabled, but Ladbrokes "took the decision not to allow this" - meaning now they know the customer is not happy playing poker 12 hours a day on their site with side games enabled, that they can't allow them to play Poker with them.
This is responsible and what people should expect from a company that preaches so much about how responsible and committed to RG they are. The only reason i tried to get the games disabled, after first being lied to, was because i knew they told me lies by saying it was IMPOSSIBLE to do so. Inf act, the only reason i was playing on their iPoker skin, was because i could walk 10 minutes down the road and lift my winnings out from the local shop, with my Ladbrokes card. Any other ipoker skin, i don't have local bookmakers stores. They all, or most anyways, offer the option to visit in store and withdraw cash... meaning no waiting for it to go into the bank account by debit transfer. They knew this, too.
I returned to Pokerstars to play poker after all this. After Ladbrokes got me banned from Coral and Party poker, just because i made them disable side games. I knew they were telling lies, telling me it was impossible. Why do they feel the need to lie to customers that want side games disabled within the Poker app? The only reason can be, they want to target people that enjoy playing poker with fruit machines, as they have games/live casino and casino on their main page outside of an app i spent 12 hours per day on. They are not happy that i would play a little every now and then on the main site, they wanted me playing fruit machines on my break from playing poker tournaments. That is the only reasonable explaination.... looking me to play the games more than i wanted, as they are there in my face while i wait on my break.  I actually enjoy playing them, but i visit the casino or games to do so, as i would find that being logged into poker for 12 to 16 hours per day as a grinder too tempting to gamble more than i would wish to, if i fancy a gamble on them i should be able to choose to do so and log in for as long as i choose. Why force them on the Poker app with no way to disable them, without mentioning on their main page when downloading a POKER APP THEY ADVERTISE THAT THERE WILL BE SIDE GAMES WITH NO WAY TO DISABLE THEM? Thougt i picked Poker download and not games or casino???
I would never return to Ladbrokes if they give me unlimited free spins for life. My reason for court action against them is the fact they got me banned from Coral and Party poker because i was being resposible and they were not. Just because i pointed this out to them, they marked me down as having a gambling problem, when all i wanted to do was safe guard myself from getting one.
Like i said, they only got me banned from PP and Coral with forced self exclusion from themselves, because i actually won the tit for tat with them. I got the side games disabled. Received an email to say they were disabled, logged in to look and like magic, "THE THING THEY SAID WAS IMPOSSIBLE BECAME POSSIBLE" So naturally i called them up to tell them i wasn't happy about the fact they told me it was impossible. They said they couldn't explain why i was told this (even though when i phoned last week as a new customer, they are still telling people it is impossible) , so off i went again, made a coffee and returned to play poker with the games now disabled. LOL- WTF IS THIS... Can't log in???? I called them up and was put onto a robot call handler. Sorry Mr Reid, you are self excluded. How is that possible i asked? I didn't ask to be self excluded, i don't have a gambling problem and if i lose, it's what i can afford!!
.... Yes , sir, this is forced self exclusion for maximum 5 years. Wtf?
The scummy Company kept me as a customer for weeks of emails telling them i would rather side games were disabled in the Poker app, telling me it wasn't possible. Then 15 minutes after i proved them wrong, the bitter manager that wasn't happy about what i could do that "she said i couldn't do", took it upon herself to try and get rid of me. She clearly wouldn't want anyone else to request the games be disabled, that is why i can't play poker almost anywhere worth playing," bar Pokerstars, when i get a new passport"    she marked me as having a gambling problem even though i can prove otherwise. I can prove they tried to keep me when i said i wasn't happy, they even offered me free spins twice after many requests to get the games disabled, then banned me only because i got them disabled.
THE HEARTBREAK WAS TOO MUCH, THEY COULDN'T OFFER FREE SPINS NOW WITHIN THE POKER APP, SHATTERED LADBROKES WERE- GUTTED ENOUGH TO NOT WANT ME THERE ANYMORE. 
You see my issue now? Pokerstars i need to wait on a passport for ID verification until i can play now, as i spent a certain amount and they need the ID (joined 6 years ago and was terrible at poker, lol)  I lost my passport a few months ago and still haven't ordered one, which i will soon.
Party poker and Coral- out the window- Ladbrokes got me banned. So, i can't play poker anywhere now online, just because scummy Ladbrokes pushed a forced self exclusion on somebody that wanted to be responible with the way they played fruit machine. They are the ones telling lies and not being responsible, so they will be going to Court for that, as they refuse to admit to Party poker and Coral poker why i got the self exclusion forced on me. Them two companies know i had no preoblem but can't do anything, as with both them side games were disable on their poker app... so it's not like they can believe Ladbrokes. They are sister compaines though, so can't allow me to play, unless Ladbrokes admit what they did one me. They never will and i will have to go to Court. Unless somebody from Ladbrokes sees my post all over forums and decides to admit the truth behind what happened, then i will never return to them and enjoy playing poker with games disabled on Coral and PP again.
i will forever wake people up to the fact Ladbrokes will ,and are actively,  try/trying to get players addicted to FOBT / fruit machines by telling these lies and not being responsible like they keep telling people they are on their site and ads on tv. 
I would have went back to waiting 5 days for for my winnings to be paid if they were honest and said they made a company decision to refuse poker players the option to disable side games. Just back to Coral or Party poker and wait 5 days for withdrawls .... Instead, here i am writing 10 page essays about how they lie and try to deceive customers, instead of being honest and responsible from day one. Ladbrokes not being responsible got me a forced self exclusion, making me look like i was calling begging them for free spins to play their shitty POKER slots that never pay out. I prefer slots like extra chilli, bonanza and book of dead. The poker app wouldn't have decent slots anyways.

I take nothing away from PP or Coral. They are sister companies with ladbrokes and can't sort my issue with self exclusion out because of Ladbrokes being the greedy site that forced it on me for no good reason. Recommend them two and pokerstars above any poker sites. They won't try and force fruit machines on their Poker players either.

And again BTGKing, thanks for the reply and taking the time to see if pokerstars allow games to be disabled. They all do for anyone interested, except Ladbrokes!!

 
Tommy2u2me, ok haven't read everything.. Skimmed thru a lot but I think you are right.. There should be an option to close down slot side.. If you have to opt in the you should be able to opt out... Hope you'll get it done.. 

I'd recommend to go via ukgc

Good luck! 

 
Tommy2u2me, ok haven't read everything.. Skimmed thru a lot but I think you are right.. There should be an option to close down slot side.. If you have to opt in the you should be able to opt out... Hope you'll get it done.. 

I'd recommend to go via ukgc

Good luck! 
Thanks m3evil....      
 

Yes maybe try the UKGC one more time. I emailed iPoker to report to them i was acting as a new customer and that Ladbrokes are still saying it is impossible to do. They even called me a liar when i told them i got the games disabled and questioned why they continue to tell lies rather than just be honest about the fact it was a company decision. Then i told them the email confirmation from them will be on the computer for another 5 to 7 years, so they can't deny they sent it. They can't deny they could disable the side games, but rather choose not to. 

I know that if other customers get fooled by the fact they advertise a POKER downloadable app and call up Ladbrokes for side games to be disabled, like me, just to be told it's impossible to disable them, them customers that didn't expect or want the games might go on to end up spending a lot of money they didn't want or intend to spend on these types of games. False advertising as well really, if they say download this POKER app, on a seperate option to casino and games on their main site front page.
. This will be due to advertising a poker app as a back door for fruit machines. Then telling lies, rather than explaining the fact it's only a company decision and not all iPoker apps are the same.
Telling a first time customer to the iPoker network it is impossible to disable such games, would put that customer off going to another iPoker site... where they could, infact, have those games disabled without having to even phone and ask, as Coral poker have a disable button beside the side games. Then a player would, rightly so, have to phone and ask for the games to be enabled again. Not the other way round, where i had to phone up asking for them to be disabled ffs
Ladbrokes are not responsible and greedy as fck. They lie, trick and hassle poker players with spam free spins. There are casino affiliates on the deep web with more responsability towards random people than Ladrokes are.
 They are the only joke of a site on the iPoker network. Any poker site online, in fact,...They took business away from Party poker and Coral, because one manager felt like she lost the battle of minds against me, which she did. Even speaking to a different manager at Ladbrokes when i pretended to be an interested new customer to iPoker network, after dealing with robot call handlers, i could tell she knew what happened to me was wrong. She did however refuse to admit it and refused to speak about it with me, telling me she didn't want to give her opinion on things, to contact esculations  team and talk to them. Something i did months ago. Why was she unable to explain the lies i was told? Why not give me a good reason why it happened? They are doing it in a way to get people away from playing poker as much; and i love the game.!!
A poker site shouldn't be a place for people to go and get an addiction to playing a game they can't win on in the long run and never downloaded the app to play.... because a good poker player needs a place to learn, a place to play without any games that don't involve skill. Then they have a chance of building a bankroll and in years to come could make a lot of money from the game. Many people are trying to bring people back to the game LEX VAL- AND TONKA ON TWITCH, SPRAGGY, FINTON(east with aces) AND MANY MORE that stream on twitch. It is a losing battle because people that are good at poker are also good at understanding where a game is profitable in the long run. Many pro players in the making are put off by other forms of gambling. Lucky though today, 99% of online providers allow them to disable the side games, because playing fruit machines is one thing... but poker or maybe even sports betting involve skill and a lot of time, effort and research to be profitable.

 
I should have said from the start here, the free spins i kept getting from Ladbrokes weren't emails sent out to me. These free spins on fruit machines were only offered to me within the poker app. The only place i could use them was within the poker app.
No emails and no messages on their main site, just a ( pop up) in the Poker app to say i got free spins to play games i didn't even want in the app. Funny how they don't send me the message on the games/casino part of their main site.  Only got them in Poker. This just confirms their intentions to me. They knew this was a great place to give me fre spins, as they knew how long iwas logged in. 
I know Ladbrokes have banned people from Casino/games for being logged in more than 3 or 4 hours per day. Somebody told me my story is bullshit because they got banned for 5 years as they played or logged into casino for only a few hours every day. This is making me realize the problem is worse than i thought now, as they BY LAW must have had to ban people from casino for spending to long logged into such games, so choose the Poker app as a backdoor second option for problem gamblers to use as a way to hide the amount of time they are online. 
Who would question a player logged into poker 12 hours per day, when a single tournament can last as long as that???
 

 
Ladbrokes/Coral/PP hybrid group, whatever they call themselves now are an absolute disgrace so this does not surprise me.

This is a group who hide behind the fact they retained licences from prior to becoming all part of the same group and allowed players excluded on Ladbrokes from anything to gamble freely on all other parts of their group. They might still do this actually. Morally corrupt. Its exactly the same staff on all their companies with the same employment contracts, company name etc, yet they cannot apply group exclusions. Laughable. UKGC actually upheld this last year.

I would 100% tell anyone to stay well clear of any companies in this group.

 
They are just treating me like some kind of ballbag now... so i can't be bothered anymore. Court it is. Explain in Court my asking for side games disable took so long. within the waiting time i got free spins on the twice.  but then ban me for 5 years, 15 mins after they had to disabled them. T

 
No point talking on chat or calling in, they clearly only employ staff from the local mental institution. It's like talking away and things start great... then his split personality kicks in and he can't  accept a Passport as ID, or read your name. Lots of times i wanted so bad to head butt my computer through the way these balloon heads got on. I am glad today i still have my Monitor , happy days, so off i go to start with court application 

 
Poker is poker, slots are slots, total different gambling thing! Stay strong tommy!
These Bookmakers are nothing these days, they used to be the main place to bet on sports, but just a simple casino account that you opened to try the slot machines (LeoVegas, MrGreen) for example are as good a place to place a sports bet now without the need for bookmakers shops altogether. The biggest bookmaker in the World bet365 have no shops.
Ladbrokes don't own their Poker software, they use Ipoker network.
Pokerstars have a bookmakers, they allow me disable casino on the poker app and they own their own Poker Network.
That means Ladbrokes refusing me permission to disable side games is related to the money they make from their Poker App. They don't make what they deem enough money from the people that play there, so they force games to be enabled at all times that they didn't advertise to me- or even give me a heads up about being on the bloody app,
They are making players that use their IPoker skin" pay Money to them for allowing them to play Poker on that app".
They don't think this is enough, as they would rather i was homeless and living rough with no money whatsoever. So they try to force me to have games available to play that can't be won on in the long run. Wouldn't matter how much time i spent looking at a way to win money off these machines if i took it up as a profession, as it isn't even possible. 
Yet after spending many hours per day out of my life to study and research the game of poker, to increase my chances of winning money over each year, as it is possible with the correct skills...  they now try to force me into playing fruit machine games, getting free spin offers within their POKER app, getting poker challenges that involve playing fruit machines to qualify and play on their iPoker skin with no way to disable Fruit machines if i wish. 

I NEED TO POINT OUT THIS FACT, AGAIN!!! Ladbrokes are the only Poker provider that are doing this. That i can find anyway. They are the only site online that i can find that will advertise a place to play Poker, then refuse a customer permission to do just that if they don't want to play Fruit Machines, too.. They can't force a sports betting customer to have side games enabled within the sports betting option on their site for a reason. Why do they think they can do it with Poker customers all of a sudden??? Part of every buy-in into one of my past Poker tournaments on Ladbrokes has been the price i paid to have the Poker app as a place to play Poker, nothing else. Soon they will charge people money to to put 10 pound into a fruit machine.. I am paying Rake(% of the buy into tournaments)  just to get a game of Poker, yet people can play Fruit machines all day "within the poker app i have to pay to use", for free?? 

 
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These Bookmakers are nothing these days, they used to be the main place to bet on sports, but just a simple casino account that you opened to try the slot machines (LeoVegas, MrGreen) for example are as good a place to place a sports bet now without the need for bookmakers shops altogether. The biggest bookmaker in the World bet365 have no shops.
Ladbrokes don't own their Poker software, they use Ipoker network.
Pokerstars have a bookmakers, they allow me disable casino on the poker app and they own their own Poker Network.
That means Ladbrokes refusing me permission to disable side games is related to the money they make from their Poker App. They don't make what they deem enough money from the people that play there, so they force games to be enabled at all times that they didn't advertise to me- or even give me a heads up about being on the bloody app,
They are making players that use their IPoker skin" pay Money to them for allowing them to play Poker on that app".
They don't think this is enough, as they would rather i was homeless and living rough with no money whatsoever. So they try to force me to have games available to play that can't be won on in the long run. Wouldn't matter how much time i spent looking at a way to win money off these machines if i took it up as a profession, as it isn't even possible. 
Yet after spending many hours per day out of my life to study and research the game of poker, to increase my chances of winning money over each year, as it is possible with the correct skills...  they now try to force me into playing fruit machine games, getting free spin offers within their POKER app, getting poker challenges that involve playing fruit machines to qualify and play on their iPoker skin with no way to disable Fruit machines if i wish. 

I NEED TO POINT OUT THIS FACT, AGAIN!!! Ladbrokes are the only Poker provider that are doing this. That i can find anyway. They are the only site online that i can find that will advertise a place to play Poker, then refuse a customer permission to do just that if they don't want to play Fruit Machines, too.. They can't force a sports betting customer to have side games enabled within the sports betting option on their site for a reason. Why do they think they can do it with Poker customers all of a sudden??? Part of every buy-in into one of my past Poker tournaments on Ladbrokes has been the price i paid to have the Poker app as a place to play Poker, nothing else. Soon they will charge people money to to put 10 pound into a fruit machine.. I am paying Rake(% of the buy into tournaments)  just to get a game of Poker, yet people can play Fruit machines all day "within the poker app i have to pay to use", for free?? 
It's not that they don't make enough money. They are rattling into the American market which has just opened for them. They are just greedy bastards mate. Can't stand that group.

 
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