SWEDBANK needs documents

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Hysseee

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Hi, so i had a huge win on OVO Casino a week ago. No problem withdrawing at all until my bank asked for documents. Had sent in all documents they needed but they are asking for some more. Asked OVO if they could do anything but i have not been able to use livechat. 

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I'd probably take screenshots of the win, cahout and then call the bank. Swedbank unfortunately are not known to have good customer service but this should be easily resolved.

 
LetsGiveItASpin said:
I'd probably take screenshots of the win, cahout and then call the bank. Swedbank unfortunately are not known to have good customer service but this should be easily resolved.
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Hi, yes i did that but they want like 200 other documents also. Been in contact with OVO now and they are very helpful. They suggested the same thing. Hopefully that will work 

 
Hello, problem still not solved after almost 2 weeks now. OVO is very helpful but my bank is so weird.  They just request more and more documents.  As i heard from other players , the only thing that the bank should really need is transactions between bank and casino. Now they asking me about my  game history from 3 months back. This is so weird and my bank wont't really answer me. They tell me that it is their security department that wants this information. It all seems so weird and is taking way too long. 

 
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