Casino Calzone having a general delay of verification

[NRDGAMER]

Hello, 

I want to ask you guys is it possible that there is a big general delay in verification at Casino Calzone? Made a quit big withdrawal and still waiting now for 3 days to have my account verified. Multiple chats openend but everytime i hear something else. One says in the morning it will be fixed the other one told me they dont know when etc. What can i do in this matter? 

Also they asked me for another verification of my bank statement it was not good they told me, i have the feeling that they dont want to pay almost 10k euro

Have somebody experienced the same maybe?

 

[Skylined87]

Hey @NRDGAMER!

I've been through Calzone verification myself, I think it took like a day. However, if there are any documents that need to be re-sent (I've experienced that myself from some casinos), then it delays the verification procedure. What I advise you to do is that you set a loss limit of 1EUR on the responsible gambling tools so you won't get carried away playing your nice balance and meanwhile wait while they do their job. Unfortunately sometimes the verification process takes longer time due to security checks as well   

Also, this thread has been brought to attention to Casino Calzone  

 

[NRDGAMER]

I dont know everytime something is going wrong in my account. I have made couple of uploads from my documents and it says approved. But look at this? It says rejected but also approved? I am trying to connect with the chat but it is not possible to connect in the chat. 

 

[NRDGAMER]

Now they say this:

I can see that the bank statement has been declined because the details were unfortunately a bit too small to be read. You can upload a better quality bank statement on your account. It is the same as the other ones

 

[Skylined87]

Now they say this:

I can see that the bank statement has been declined because the details were unfortunately a bit too small to be read. You can upload a better quality bank statement on your account. It is the same as the other ones

Then just do as asked.  I can see payment method was rejected the first time from your screenshots.

 

[NRDGAMER]

I did it 2 times!? Now is the 3th time and i dont know what i am doing wrong. I am chatting now with somebody from support and she says it needs to show my details... It is showing my details! Do you want to see it in private message?

 

[Skylined87]

I did it 2 times!? Now is the 3th time and i dont know what i am doing wrong. I am chatting now with somebody from support and she says it needs to show my details... It is showing my details! Do you want to see it in private message?

Sorry I can't/not allowed to do that, but I do understand your frustration. Happened to me before as well, needed to upload my ID 3 times before they approved it (not on Calzone).

 

[NRDGAMER]

Now i need to upload it again and wait more than 24 hours to have a new excuse to reject some of my documents. You told me before that you brought this threat to there attention. Maybe you can do this again? :$

 

[Skylined87]

Now i need to upload it again and wait more than 24 hours to have a new excuse to reject some of my documents. You told me before that you brought this threat to there attention. Maybe you can do this again? :$

I would advise you to set a loss limit of 1€ not to get into temptation gambling it away. If you waited this long and now that it has been brought to attention, all you can do is wait another day really. And yeah I do understand that amount of money is a lot and hard to wait for. Do everything as they say and I'm 100% you won't have any issues. Next time verify at the casino before you start playing to avoid these kind of issues - that would be my advice!

 

[NRDGAMER]

Look at this mess. 5 methods are verified and still asking me for a address of a withdrawal of 1300 euro i have never asked for? I have requested 5000, 3500 and 80,80 in total but no 1300 euro. They dont respond to my email they dont let you know the document is rejected nothing! I am chatting now with support for almost one hour to get a anwser about what i need to do again to get verification...





OMG and again i dont understand this anymore... Now i need to verify my address again???

 

[NRDGAMER]

I need to send my address again because chat is saying that it was approved by accident? And i need to withdraw 1300 on my other account and the rest to my first bank account but the problem is for me is not possible to change my bank to withdrawal they have locked this option in the site??

 

[NRDGAMER]

@Nick

 

[NRDGAMER]

And day 5 i am still waiting for the verification 

 

[Subthiele]

Scam

 

[Nick]

I’ll be back home to sort this on Tuesday

 

[NRDGAMER]

Still no money 

 

[ryans_slots]

Don't get me wrong good casino I'm up there & good games choice but slow as fuck for verification or just picky / delay tactics.

Once verified there should be no problems!

 

[xulinho007]

hello its happen exactly the same with ne i open account deposit 5k manage to getnl 10k then i try to cash out and they ask me so much documents, (proof of id, proof of adress, bank stantment, payslip, p60, work contract) and after 5 days they said still not able to verify myself, is this normal? if is something wrong where can i do a complain?