They took 4000€ from me

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Ruidzleipa

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I recently signed up on Royal Panda. I took the welcome bonus: 100% up to 100€. I didn't realise that once you dip into the bonus balance, it doesn't count towards the wagering( I realised it when my balance was up to 550€). I had to deposit atleast 250€ more to clear the wagering. After I cleared the wagering i decided to go to White Rabbit on a 2.5€ bet. After 100 spins I decided to buy the bonus. It gave me 3 retriggers and paid a nice 3600€. I ended up cashing out 4000€. The next day I got email that they have confiscated my cash out because I have played some game on a bet that exceeds the maximum bet. I later read that the maximum bet that you can play Dead or Alive on is 1,40€. And I have been playing it on 1,80€ take. I feel betrayed.

 
That is absolutely disgusting by Royal Panda, maybe you should ask for somekind of goodwill gesture from them? I mean, obviously they are entitled to confiscate your winnings if you have breached their T&C, but still, if the game didn't even play major role in your winnings, it's really sad and not the best way to make future customers.

How many rounds of DoA did you play and did you win anything significant on it?

Always read the T&C carefully, so you won't have to face this problem.

 
Miiw said:
How many rounds of DoA did you play and did you win anything significant on it?
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I played about 200 rounds on 1,80€ stake and the most i won was an a line of stars for 200€.

I sent them a email asking about if its really fair.

 
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Ruidzleipa said:
I played about 200 rounds on 1,80€ stake and the most i won was an a line of stars for 200€.

I sent them a email asking about if its really fair.
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Well 200 rounds and winning 200 eur, is quite major, considering the wagering amount. So, you can try to ask them for your orginal deposit amount for example, other than that, I'm afraid you have clearly violated their T&C :( I know, it must feel terrible..

 
@Ruidzleipa feel your pain man. That is a sore one. Always read or ask live chat and get it clear what rules are right regarding bonus terms.. It is happening more this type of thing because bonuses are advertised left right and centre for casino's. Theres far to many bonuses and ultimately theres always going to be a victim,  in this case it is you. 

Infringement on the T+C's surrounding thare bonus terms. You have at the time unknowingly played a 1.80 stake on dead or alive whare royal panda say you can only play upto 1.40 stake. This is whare i emphasize my first point, you have to no through reading thare T+C's or by talking to live chat what there boundaries are with a player playing in bonus money. 

Part of me is wondering because it is 4000 you cashed out they are going to stick to there terms and conditions and at best you may get your stake returned outa good faith. If it was 400 just they may have paid you. Thats just a feeling. Its the fact its 4000.( this is kinda off the record my gut feeling)

Options- you could fight it and get legal action in but i think you would lose because royal panda's terms and conditions would back them up and you would be liable to pay the legal fees.

Or you can try and speak to royal panda and because its 4000 speak to someone with authority that can give you a decision.you tell them your sorry and i made a mistake and now your devastated at 4000 being confiscated, and the money would have ment so much to you.

Have that conversation with a person in authority at royal panda. And prey they show mercy and pay you out your 4000. They may. But they also may stick to there T+C's and you will lose your 4000 and get a goodwill payment if they even offer that.

If dead or alive never gave you a wildline or 5 scatters and you didnt win much from that slot and your winnings came from other slots then you can tell them this. And again its a hope situation on the fact that royal panda show some heart and pay you your winnings.

You have breached there terms and conditions so they have the power to decide. Simple really. You may have to take this one on the head and move on as sore as it will be. A simple mistake that not just you have made but others also. If you new not to go above 1.40 on dead or alive you wouldn't have.

Nowadays players have to be aware of what they can and cannot do regarding casino bonus terms before you spin one spin. It will always be an out for the casino because they will stick to them unless they show incredible good will. Or leniency towards a player in a situation like yours.

.Or if its a software error that looses your money or a glitch that effects your balance. Then the casino will correct it and pay you. Take time but you would get your money. 

I think this is going to be a sore one you will have to learn from and never make the same mistake again. Sorry to come accross blunt my friend but unless. Your incredibly lucky, the casino has the power to do as they wish here. I do hope thare kind and pay you but prepare yourself for just getting your stake returned or a goodwill payment. Sorry to hear your in this situation. 

Best of luck to you, craig smith. 

What i have said is the best advice i can think of.

 
@Ruidzleipa i tried to give you the best breakdown i could on the situation you are in. 

Of course i understand how much 4000 would have ment to you. Of course i do. 

Im not sticking a dagger in you with my breakdown. If you no me and no how i contribute on the forum you will no i have not got a bad bone in my body.

Ive tried to give you a realistic breakdown from how the casino will look at it and how wee look at it. So pleaae dont lash out at me for taking the time to do the best i could in explaining what was goin on around your situation..

And i will say it again of course i want you to get your 4000. Please dont think for 1 second based on what i have wrote that i do not want you to get your 4000. 

If you think i do not want you to get your money and i left that impression please write back to me and tell me. Thankyou. Craig

. Wee are here to try and help people. Thats part of the site. 

 
@Ruidzleipa thats lovely to hear. I feel for you. I didnt no you were 21 and a student. And that type of money makes a massive difference in your circumstances.  If royal panda are still looking at your win there is hope.. Feel free to contact me by private message on the site anytime..if i can help you in anyway with royal panda let me no.

Other than that i hope your lucky. Thankyou for coming to casinogrounds and sharing what was happening with you. Wee can advise, offer options, explain how your situation sits.  

Craig smith.

 
Miiw said:
That is absolutely disgusting by Royal Panda, maybe you should ask for somekind of goodwill gesture from them? I mean, obviously they are entitled to confiscate your winnings if you have breached their T&C, but still, if the game didn't even play major role in your winnings, it's really sad and not the best way to make future customers.

How many rounds of DoA did you play and did you win anything significant on it?

Always read the T&C carefully, so you won't have to face this problem.
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Bullshit, they should be allowed to confiscate your winnings with the bonus, not the winnings after the completing of the wagering (which is the bought bonus of White Rabbit). If a casino does that then it is just a scam - it would be fair if they would payout your final winnings (4k) minus the end ammount of the bonus (500) = 3.500.

I did not get the 250 EUR extra deposit part but maybe that is a bonus that I do not understand.

Miiw said:
Well 200 rounds and winning 200 eur, is quite major, considering the wagering amount. So, you can try to ask them for your orginal deposit amount for example, other than that, I'm afraid you have clearly violated their T&C :( I know, it must feel terrible..
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lol, ofcourse you should be at least entiteld for your original deposit amount. Do you work at Royal Panda?

 
1,4e on DoA.. That's just there to make people break the tc's.. Normal bets on that game are 0,9e and 1,8... Ffs

 
disgusting piece of shit casinos . and that retarded royal panda casino is top rated on most "aff" siters lmfo

 
Huggehugg said:
@Melvin - Royal Panda maybe you can shed some light on this situation?
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Huggehugg that is an exellent idea and i was involved in speaking to the player in question earlier today. The lad is a 21 year old student aswel and the money would have ment so much. In my talking it never occured to me to mention wee have a melvin from royal panda connected to the site. 

I did offer to help the player in question and spoke with him in depth. I would have went ahead and contacted royal panda for him to try and help as i was trying to say to the lad earlier.  

But i tried my best to go into so much detail on his situation it never occured to me to say wee have a rep from royal panda on the site. Ultimately it lies with the player to ask for what assistance they need..

I really hope the player reads about melvin from royal panda and tries in some way to ask him to take a look. Great suggestion hugge. I totally forgot wee had melvin at CG. 

 
You broke the T's and C's by the look of it.

However, having said all of that you won the bulk of the money after you cleared the wagering.

I would argue (as has been suggested) the casino pay you the withdrawal amount minus the balance when you cleared the wagering because no where in the T's and C's does it say you are restricted to bet size whilst playing without a bonus (which you were doing after clearing wagering).

 
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If they are a sister company of Leovegas you can forget getting your money. I have closed my account on both sites after reading this boolshit.

Funny how leovegas is main owner of this site and all the complaints are mostly about them  horrible . People be carefull .

And slotplayer i have bin reading your responses on this site to players that have bin riped off. You always seem to say they where wrong, maybe in the hope that the casinos boost your rtp very sad 

 
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