Bonus cancelled

E

Eustasskid

New member
Hey Mates,

quick question: I played on Platincasino with a Bonus I recieved from them(500€); in the mail it said 5 times wager, which should be 2.5k; in my account it said 7.5k. Somehow i made it and wanted to cash out 3k. Because I played higher stakes as in their Bonus conditions allowed they cancelled my withdraw. Is there any way to get my money? I also wagered more than I should....

Would be nice if someone could help.

 
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So you have a wager 5x. But I believe you deposit 1k to get this 500 right ? So I believe they use wager 5 for deposit and bonus amount. Nothing new, a lot of casinos did it . 

About get your win back , as you played a stakes higher its impossible. But they should leave at-least 1000 that you were deposit 

 
Last edited by a moderator:
Eustasskid said:
Because I played higher stakes as in their Bonus conditions allowed they cancelled my withdraw.
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So you took a bonus, did you read the bonus T&C prior to taking it? As that should always be a thing that you do before you play with bonuses. If terms were broken, I think @Oleh Ovdiei is right you would at least get deposit back. Reach out to customer support, if you hit a dead end or having extra issues you can DM me your platin casino email and I can forward this to them.

 
I learned the hard way also... always read the terms and conditions. 

How ever big the amount is, always be happy with ANY free money/profit!

 
Thats unfortunte, probably nothing they will change about it, always read well on the terms. I know it can be long and annoying but you dont want to hit big and then they say Naaah mate. Sucks

 
Oleh Ovdiei said:
So you have a wager 5x. But I believe you deposit 1k to get this 500 right ? So I believe they use wager 5 for deposit and bonus amount. Nothing new, a lot of casinos did it . 

About get your win back , as you played a stakes higher its impossible. But they should leave at-least 1000 that you were deposit 
Click to expand...
This was a No-Deposit Bonus; it was from an "income verification process".

 
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