Platin Withdrawal Issue

[Kreezymind]

Dont put another dime in, send everything they want and after some patience when you get your money close your account and pump all casino forums with a bad review 

Scumbags.

 

[Colin]

UPDATE - 

Platin emailed this morning and said I will need to complete the 1x wager, which I have now done. However, their support team sent me a pending documents request email asking to send validation documents within 30 days, yeh its funny how all my documents and source of funds were verified before I made my last withdrawal, this was less than 2 months ago, so no you cannot request any documents off me because I have already provided them and you have verified them!

It's against their LCCP to withold a withdrawal for document reasons, if they could have been asked for at an earlier point in the customer journey. 

That doesn't mean they can't ever hold a withdrawal while waiting for them (as some seem to think) but in your case it seems as though they are in breach.

I would supply what they want to get my money faster, and as soon as I got paid, close my account and complain to the UKGC about them.

 

[jchneo]

It's against their LCCP to withold a withdrawal for document reasons, if they could have been asked for at an earlier point in the customer journey. 

That doesn't mean they can't ever hold a withdrawal while waiting for them (as some seem to think) but in your case it seems as though they are in breach.

I would supply what they want to get my money faster, and as soon as I got paid, close my account and complain to the UKGC about them.

They finally paid up, after requesting documents from me I refused to provide them seen as they had fully verified all my documents previously. I 'threatened' to contact the regulators and compiled an email with every single screenshot of what had been going on. Platin will find any reason they can to confiscate winnings and withhold payment, this is not how players should be treated and the UKGC need to get their heads out their arses with the pointless things they are doing and start cracking down on stuff like this.