Casinofriday Visa Deposit Withdrew From My Bank Twice

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@Skylined87
@LetsGiveItASpin - Casino Streamer

PLEASE help us here. This is absolutely insane that there is nothing happening. 

Casinofriday is refusing to help me anymore and shoves everything on my bank.

HOW can they say its on my bank?!?!?!

Read the two latest replies, and TRUST me, there has to be many people that  arent aware this forum is a thing. 

PLEASE help your loyal fans/customers.

This is my last plea to try and get anything done here. 

I've gone to the police today to report the case, I've filed a complaint to MGA, I'm at my ends here guys. I'm tired of this case. What more evidence do you need?!

PLEASE HELP US.

Regards

Aleksander K Nedrejord

 

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Hello all, and apologies for the late reply from our end.

This is something that we of course take very seriously and I believe that in the @Fishybone case, the information that I have provided to you is what we have received from the provider.

To recap: I spoke to our Head of Payments and mentioned this several times, problem is that its already with the provider and we have pushed as much as we can about it. No card details has been stolen, transactions were made and it got reserved and then debited. After this, it ended up in some type of limbo, since the its been taken (from the bank) and provider is saying that they haven't received it because it failed.

Rest assured that we are still looking into this issue, and I have now involved more people from our side.
Everyone who have had this issue should PM me as soon as you can so we can finally end this mess.

I trust and hope that everyone understands we are not trying to do anything malicious to anyone of our players. We are a genuine group of people who believes in a joyful experience for everyone.

I will continue to update as soon as I know more.

Wish you all the best, and sorry for this massive inconvenience,
Alexander
Head of Customer Relations

 
AlexCasinoFriday said:
Hello all, and apologies for the late reply from our end.

This is something that we of course take very seriously and I believe that in the @Fishybone case, the information that I have provided to you is what we have received from the provider.

To recap: I spoke to our Head of Payments and mentioned this several times, problem is that its already with the provider and we have pushed as much as we can about it. No card details has been stolen, transactions were made and it got reserved and then debited. After this, it ended up in some type of limbo, since the its been taken (from the bank) and provider is saying that they haven't received it because it failed.

Rest assured that we are still looking into this issue, and I have now involved more people from our side.
Everyone who have had this issue should PM me as soon as you can so we can finally end this mess.

I trust and hope that everyone understands we are not trying to do anything malicious to anyone of our players. We are a genuine group of people who believes in a joyful experience for everyone.

I will continue to update as soon as I know more.

Wish you all the best, and sorry for this massive inconvenience,
Alexander
Head of Customer Relations
Click to expand...
@Zorzi81 read above ^^ 

 
I have gotten 3000 back now, and hopefully the remaining 3000 will soon be credited to my account. 

I hope all of you other guys have gotten your cases resolved aswell. 

I want to say thank you to @AlexCasinoFriday for his patience and understanding of us as customers with our concerns. And also for staying persistent on the case to figure out what actually has gone wrong in these instances.

I sent my bank statement last night, and already got 3000 NOK credited today at 13:00. 

Thank you to @Skylined87 too, I can finally have some peace at mind. 

I will mark the case as resolved once the remaining 3000 has been added to my funds, which hopefully happens soon. 

I wish everyone a great weekend. 

See attached picture for proof of 3000 NOK added to my balance.



 

rTTPD10y1C.jpg

 
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Everything credited and accounted for.

Thank you CasinoFriday team for solving this case and hopefully the others too. 

And thank you to the CasinoGrounds team aswell. 

 

k24NIiN4RG.jpg

 
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