Casino group locking ALL accounts.

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MadfoolGaming

MadfoolGaming

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So i play at the same casino group, as they are quick with withdrawals, their bonuses are good, and once withdrawn you can not reverse.

playzee, dreamvegas, casilindo, casimba, playgrand, and grandivy

Tonight they have locked ALL of my accounts. I spoke to playzee customer support as this is when i 1st found out my account(s) was locked. All they have offered me as a reply is they will be in contact, and its just standard process to 'protect their players'.

It's really confused me, protect us from what? They wouldn't answer this question, just standard copy and paste answer that their relevant department will contact me by email.

I've been playing at these sites for almost a year now, all fully verified. Made many deposits (10k+) and withdrawals (about 6k) from all. Including my latest BIG win on playgrand which was a 4k withdrawal, which went through with no problems and was in the bank yesterday.

Could someone shed some light on this for me to put my mind at rest, i just don't understand.

 
You can´t wait a few days before making complaint? There can be some hacking or something that they cant say anything..

Really the reason can be anything..just chill

 
@lionheart83is correct. Give them some time, could be anything and no matter how many times you ask for information, they will not give you any until they are ready to do so.

 
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Just speculating here but I think I've read something similar once:
Playzee customer support might not even know why exactly your account is locked, if that has been done by shared WhiteHat Gaming backoffice services.

 

 
The White Hat Gaming Group is renowned for locking accounts when you get lucky and win a bit on them. The exact same happened to me a few years ago! 

 
WHG loves banning people , I am not banned as I rarely take any bonuses as a table game player but have seen many people getting banned and posting on the forums. If they don't like players using bonuses why offer them in the first place 

lionheart83 said:
You can´t wait a few days before making complaint? There can be some hacking or something that they cant say anything..

Really the reason can be anything..just chill
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Reason is he made a withdrawal and probably used bonus , looks like they believe some players are pro slot players lol 

 
lionheart83 said:
What was the reason.. ?

Really dont get it, never have being banned any casino..
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Bad faith apparently, I have questioned their decision but tbh i don't really care it's their loss at the end of the day. I've spent ALOT more than i have withdrew in the last 12 months so i'm not even going to argue with them. Other than the £30 odd i still have in credit at one of the sites. Other than that my balances are all zero.

After a review of your account by our compliance and risk teams, it has become evident that you have used our casino in bad faith.  We draw your attention to the warranties outlined in clause 4 of our terms and conditions https://www.playzee.com/terms, which explicitly stipulates: "4.1 By opening an account with us and/or by using the Website you acknowledge, agree and warrant that you:• have a valid bank account or credit or debit card issued in your name or alternative payment method;• you are the legitimate owner of the money you deposit and any money that you deposit into your account is not tainted with any illegality and does not originate from any illegal activity or source; 4.2 In the event of any of the warranties outlined in clause 4.1 (Registering Your Account) being false, your stake will be forfeited, and we shall not be obliged to pay any winnings. We may also report the matter to the police, parents (in relation to underage gambling) and the appropriate regulatory authority." We further reference clause 13 of our terms and conditions, which confirms that we reserve the right to close your account at anytime and for any reason and further provides that where you are in breach of any of the warranties that, we shall void any winnings. Therefore, the following action has been taken: 1. Your account has been terminated with immediate effect.2. You are banned from the group.3. Any winnings accrued/ remaining balances have been confiscated.Kindly note that If you attempt to open any further accounts on the Network they will be terminated, and any funds accumulated will be confiscated. An index of the various casinos within our network can be viewed on the following link: https://secure.gamblingcommission.gov.uk/PublicRegister/Search/Detail/52894RegardsAccounts TeamPlayzeehttps://www.playzee.comEmail: [email protected] Chat available on: https://www.playzee.com18+ Please Bet Responsibly - We believe in Responsible Gambling.For more information go to: www.begambleaware.org
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I'm also banned from all of their sites. Probaly because I was using only bonuses when I was playing. Asked reason for banning and got some blabber about T&C.

 
I also only play with bonuses at White Hat websites, I asked that one time in live chat, and they told me there is no such rule as taken too much bonuses. 

 
I had my bonus privileges withdrawn after I played across all WHG sites with bonuses only... They offered the daily bonuses on a few of the sites (30/50% deposit matches with wagering on cash and bonus), after a month of doing that and being up an awful lot for me (£7k in a month and half), I spoke to live chat as to why a daily bonus was not available and they advised that I was no longer allowed to use bonuses on any of the groups casinos... Why offer so many if they don't like us using them?

 
White Hat gaming casinos are scummy to the core - if anyone reads these threads, dont open an account with them.  In the past, I opened an account at 4 of their casinos, took a bonus at each, and lost my deposit - all in £800.

I opened an account at a fifth, Dreamvegas, took a bonus, won £1k, and made a withdrawal.  A massive £200 in profit with their group.  I shit you not, they left my withdrawal on pend for 10 days, during which time it was reversible.  After 10 days they contacted me to say that I was abusing bonuses, and that they had banned me from taking any more bonuses at their casinos.

A few days more passed, they finally paid my £1k.

We all know, that if i hadn't won, i wouldn't be bonus banned. and could have opened 10 more accounts easy - they are so bad.  How they got a UKGC license is beyond me.

 
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