Casino Friday problems with withdrawl

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TwinCocaine

TwinCocaine

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Rouge casino in my opinion. I got verified docs and stuff. Im living in Malta right now. Ok withdrawl team says I have to withdrawl to the same method I deposited no problem there. deposited trough Mastercard, but wait they offer only 2 withdrawl options - Wire or Crypto. No problem there too i’ll ship it via wire. But got rejected! Reason I have to have Maltese bank account?! I explained that there isn’t a policy where they can force me to open Maltese bank account(none of my flatmates even have one). But got email from support that there is no other way! Here is the last email from them.

Jeannine

Oct 14, 00:07

Hi Janis,

We are contacting you from CasinoFriday customer support.

To be able to withdraw you will have to open a Maltese bank account. Unfortunately, there is no other way

If you come up with any other questions, don´t hesitate to contact us. We are happy to help!

Best regards,
Jeannine

 
TwinCocaine said:
Rouge casino in my opinion. I got verified docs and stuff. Im living in Malta right now. Ok withdrawl team says I have to withdrawl to the same method I deposited no problem there. deposited trough Mastercard, but wait they offer only 2 withdrawl options - Wire or Crypto. No problem there too i’ll ship it via wire. But got rejected! Reason I have to have Maltese bank account?! I explained that there isn’t a policy where they can force me to open Maltese bank account(none of my flatmates even have one). But got email from support that there is no other way! Here is the last email from them.

Jeannine

Oct 14, 00:07

Hi Janis,

We are contacting you from CasinoFriday customer support.

To be able to withdraw you will have to open a Maltese bank account. Unfortunately, there is no other way

If you come up with any other questions, don´t hesitate to contact us. We are happy to help!

Best regards,
Jeannine
Click to expand...
I forwarded this to the guys at CasinoFriday. 

 
TwinCocaine said:
Rouge casino in my opinion. I got verified docs and stuff. Im living in Malta right now. Ok withdrawl team says I have to withdrawl to the same method I deposited no problem there. deposited trough Mastercard, but wait they offer only 2 withdrawl options - Wire or Crypto. No problem there too i’ll ship it via wire. But got rejected! Reason I have to have Maltese bank account?! I explained that there isn’t a policy where they can force me to open Maltese bank account(none of my flatmates even have one). But got email from support that there is no other way! Here is the last email from them.

Jeannine

Oct 14, 00:07

Hi Janis,

We are contacting you from CasinoFriday customer support.

To be able to withdraw you will have to open a Maltese bank account. Unfortunately, there is no other way

If you come up with any other questions, don´t hesitate to contact us. We are happy to help!

Best regards,
Jeannine
Click to expand...
Hello Janis,
Sorry to hear that you have had issues. I'm 100% sure we can sort this out. I'll send you a PM and we can take it from there if that's alright?
 

All the best,
Alexander

 
Another casinogrounds promoted site on my "casino sites to avoid" before they only promoted the good sites that sid not stall withdrawel, now if I want to check if I should avoid a site i just check if it is promoted by casinogrounds, if it is i run away from that site. 

 
Orzabot said:
Another casinogrounds promoted site on my "casino sites to avoid" before they only promoted the good sites that sid not stall withdrawel, now if I want to check if I should avoid a site i just check if it is promoted by casinogrounds, if it is i run away from that site. 
Click to expand...
Just because one person posts something doesn't mean its stalling. I played on mentioned casino myself and had verification and withdrawals processed in 30 minutes. In above case deposit was made using MasterCard where not all countries are supported for withdrawals, hence the problems arise (my guess).

 
Yes, this can be marked as solved. I love the response from the representative. But i would suggest support to give some sort of explanation on the matter and a custom solution like Alexander did for my case. Maybe update T&C and some more info on the site for people depositing via Mastercard. So no problems arise

 
TwinCocaine said:
Yes, this can be marked as solved. I love the response from the representative. But i would suggest support to give some sort of explanation on the matter and a custom solution like Alexander did for my case. Maybe update T&C and some more info on the site for people depositing via Mastercard. So no problems arise
Click to expand...
Happy to help!
Was just a case of miscommunication, we are doing our utmost to make sure everyone gets their deserved help in case there's any issues.
As we just launched, we are improving every day, and we appreciate your patience!

Have a great day!
Alexander

 
Orzabot said:
Another casinogrounds promoted site on my "casino sites to avoid" before they only promoted the good sites that sid not stall withdrawel, now if I want to check if I should avoid a site i just check if it is promoted by casinogrounds, if it is i run away from that site. 
Click to expand...
being too positive isnt good, being too negative isnt either

 
Just have to comment here to say that this casino deserves 5/5 stars, made my first whithdrawal,



and they really keep what they promise, documents and whitdrawals were approved very quickly.

This is my new favorite casino

 





 
 

 

 
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