Neonvegas - withdrawal issues

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Luse

New member
Hi,

Has anyone else had problems with withdrawals on Neonvegas? I started playing there a little while ago and got my first nice wins last week. I have made 6 withdrawal request and the first ones are over 72h old. They've said that 72 hours is the absolute maximum time it will take to get the withdrawals approved and processed. They have not yet approved anyone of my withdrawal request... Live support keeps telling me that they've just contacted their payments team and that they will process the first withdrawals right away. And after that... NOTHING happens. No confirmation emails let alone approved withdrawals. The latest contact with their support was today and again they promised to process the payments... surprise surprise... STILL not approved.

 
A short update on this,

I contacted the support again and this time the answer was that they need more time to confirm the withdrawals as I have so many of them waiting.. Wonder how many days this will take :)  Never had this kind of experience on any other casino. Usually when you use Trustly you get the payments in  24 hours max and most of the time in few minutes.

Quess I'll have to check on Monday if they are still lagging...

 
Try to contact @Bob_NeonVegas I helped me last time. I had a similar experience. it took me a week to get my withdrawal approved. Good luck and please update us on how it turns out. 

 
Hi,

Has anyone else had problems with withdrawals on Neonvegas? I started playing there a little while ago and got my first nice wins last week. I have made 6 withdrawal request and the first ones are over 72h old. They've said that 72 hours is the absolute maximum time it will take to get the withdrawals approved and processed. They have not yet approved anyone of my withdrawal request... Live support keeps telling me that they've just contacted their payments team and that they will process the first withdrawals right away. And after that... NOTHING happens. No confirmation emails let alone approved withdrawals. The latest contact with their support was today and again they promised to process the payments... surprise surprise... STILL not approved.
Hi @Luse,

Thank you for your feedback regarding your experience at NeonVegas!

I am sorry to hear if your withdrawals have been taking longer than usual. In order to investigate this, I have reached out to you to confirm your registered email address. 🙂

Kind regards,

Bob

 
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