Hi there Casinogrounds! Im just trying to figure out what’s going on with Casumo right now? Im currently trying to help out a buddy of mine who has some problems right now with Casumo and i hoped maybe someone in here could loan a helping hand. It started on 24th or 25th of July when he deposited 150€ to casumo and played a little, he won up to 600€ and decided to cashout that’s when all the problems started.. He first had to verify his account (even though he have been playing there for a while both losing and winning and never any problems with cashouts or deposits nvm) he sent in verification of his adress and passport and verification of his bank details, the passport and adress got verified really quickly but the bank statement didn’t. He kept sending in screenshots from his bank like 3-4 times but they all got declined and not a word on why, the live support did not even respond to his questions he had. He tried another time to send in a bank screenshot this friday but it still has not been processed to this day. It seems so weird for a casino of it’s size to have these kind of issues? Keep in mind he is a swedish player who have the benefit of ”swedish bankid” which is a digital verification of a persons ID. Anyone have any tips or is there any casumo representative on here? Kind Regards Rasmus!
What is going on with casumo..?
- Thread starter Wasmus2
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Alright i’ll see if he could something like that! Yeah he told me he tried to contact live support with a question of the verification process and after wating for 2 hours with no response he got tired and closed it down, he later got a message like 2-3 days after from the support asking him like ”Oh i saw you tried to contact us when we were unavailable please try again” Not any answer to his question just that quote... Been playing casinos a couple of years now and he has too just a little less and we’ve never encountered anything like this.. especially from a large casino like casumo themselves.
SuperSmask
New member
Hmm seems weird they even ask you for a bank statement? BankID is the all in one verification from what I know. There is no verification needed in Sweden, so why they would ask for Passport and bank statement is beyond me? You mention he deposited 150 euro? You mean 1500SEK or? Because you can't play in Euro from Sweden?
Yeah it seems super weird to me aswell! No i just typed euros here so people would easier get what amount it was, the deposit was indeed in SEK. He sent a message to me this morning that they have finally accepted the bank statement after almost closing in to 3 weeks but he just sent the original pictures he sent from the beginning, he has now made a new withdrawal and we'll see! I'll update what the outcome is.
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