spanaren75
New member
If casumo has a problem with your transactions regarding "source of welth" they should just close your account and pay you your money!
CASUMO Doesn’t pay me $6000
- Thread starter Cherry261290
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Cherry261290
New member
The money I won from them was $9000 and the total amount I deposited was $6000 and they still asking me where is the money come from. I was like wth are you serious ??
djsinorway
New member
What do You mean by "still asking..", You think that since You won more than the desposit(s) You made, it somehow explains where the money You deposited came from? The amount doesn't matter that much, nor if You won or lost. In this case it seems like Your "logic" is missplaced at best, even if You won more than what You deposited, the initial deposit(s) still need to be accounted for. I agree with @Slotspinner that Casumo could have done this when depositing instead, and @Skylined87 did give You three options to try out. But else, I agree with Casumo in that You need to verify where the money You deposited came from.
But I think You get what You deserve in life, Your case is no exception. You either borrowed or lent money from Your uncle. He again loaned it from a bank. Loans must be repaid, usually with intrests. But taking up a loan or even getting a gift from Your uncle is not proof of economical substainability. There's the AML regulations that needs to be forfilled. As I see it, You have really just a few options, either get proof from Your uncle that he has a regular/fixed income high enough to afford taking up a loan to keep lending/gifting that kind of money to You, or that You get Yourself off from online gambling and get a job so You get the needed payslip. Either way, and I really do not care that You indeed has the legal right to do what You want with Your uncles money that he gifted to You or not. But to use lent money, and yes to Your uncle it is still the banks money he gave You, on online gambling shows complete lack of economical common sense. It is a real big red flag to use lent money to gamble, and again getting them from Your uncle is absolutely no excuse. You are an economical disaster just waiting to happen if You in any shape or form thought it was OK to use that kind of money to gamble when You have no income and Your uncle could not afford to give it to You without taking up a bankloan.
I understand the need of strict regulation around AML. With those regulation we players has a more clean and safer gamingindustry to enjoy.
You, on the other hand, should contact https://gamban.com/ immediately.
Cherry261290
New member
Hey ! Do you work for Casumo or any online Casino ?
- first of all , they want my SOW and SOW could be a gift from another person ( what is wrong with it when he transferred me $20000 from his bank. I don’t need to ask hey uncle where is the money from. He’s wealthy man with 3 houses)
- The problem with Casumo is I’ve proved what that want to know but they still taking time and not paying me. My wife she deposited $70000 in her account in 1 months and they don’t say shit. That’s why I’m upset buddy. My wife she withdrawal one night about $15000 and it was approved. Luckily they didn’t give her trouble.
- Not many of us in here have a pay slip. You think people that steady income and payslip they would spend time and money for online casino.
- first of all , they want my SOW and SOW could be a gift from another person ( what is wrong with it when he transferred me $20000 from his bank. I don’t need to ask hey uncle where is the money from. He’s wealthy man with 3 houses)
- The problem with Casumo is I’ve proved what that want to know but they still taking time and not paying me. My wife she deposited $70000 in her account in 1 months and they don’t say shit. That’s why I’m upset buddy. My wife she withdrawal one night about $15000 and it was approved. Luckily they didn’t give her trouble.
- Not many of us in here have a pay slip. You think people that steady income and payslip they would spend time and money for online casino.
Geordiemag1
Member
Yes it's called spending what you can afford, living within your means, if you dont have a regular income why on earth would you gamble so much money? I think you should have maybe set up a small buisness or invested it.
Geeman2000
New member
Can some one help me I have been with casumo for about a year deposited and withdrawn fine, I had a big win the other day and cashed out £3000 they closed my account down and asked me to prove me source of wealth, I’m on benafits and my girlfriend transfers me money I lost my way and have borrowed a lot to gamble, I won 2000 in June then blew it back on casumo when it came into my account ‘no problem deposited £100 and I got my Balance up to £3000 and withdrew and set my deposit limits to £100 a month they closed my account and have done this what I said at the top will not talk to me I’ve asked for the dead lock information they just ignore me what can I
dirtystack
New member
@Geeman2000 assuming what you are saying is true and you haven't done anything fraudulent, have nothing to hide, then you should send them a complaint e-mail and inform them that you intend to use an alternative dispute resolution service. You are a responsible gaming concern and they should probably stop you from playing in future but they shouldn't go about it by seizing your money. It's like the casinos that have refused to pay once they find out someone has debts - not the way to go about responsible gaming, by all means stop them from playing but give them the money they have in their account.
This is assuming you are not committing benefit fraud and the money from your girlfriend was given to you, not taken by you. You might have to prove that the money was given to you freely by your girlfriend.
If you can prove that the money was given to you freely, once you have proven it to Casumo, you should tell them you have been gambling beyond your means, that you need to stop, that you don't have any income and that you have felt out of control for a while - you should tell them that despite your issues, they can't retroactively seize the funds in your account - they have allowed you to play on their site, as a problem gambler, without any previous concern on their part. They have failed previously in their due diligence.
Basically tell them - Cash me out and close my account otherwise it will be brought to the attention of the licencing body that you allowed a problem gambler to play on your site and added to his problems, caused him a lot of stress, by locking his account and not replying to his enquiries.
That's assuming you have done nothing wrong other then gambled beyond your means.
This is assuming you are not committing benefit fraud and the money from your girlfriend was given to you, not taken by you. You might have to prove that the money was given to you freely by your girlfriend.
If you can prove that the money was given to you freely, once you have proven it to Casumo, you should tell them you have been gambling beyond your means, that you need to stop, that you don't have any income and that you have felt out of control for a while - you should tell them that despite your issues, they can't retroactively seize the funds in your account - they have allowed you to play on their site, as a problem gambler, without any previous concern on their part. They have failed previously in their due diligence.
Basically tell them - Cash me out and close my account otherwise it will be brought to the attention of the licencing body that you allowed a problem gambler to play on your site and added to his problems, caused him a lot of stress, by locking his account and not replying to his enquiries.
That's assuming you have done nothing wrong other then gambled beyond your means.
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Teamkayenne
New member
I think @dirtystack is right. You should send casumo an email informing them that you will contact the relevant commission.
Play The Game
New member
Can casino grounds shareholders.. not gonna mention any names start answering our questions instead of just sticking up for the casinos.
Its bullshit what there doing. You are promoting casumo as a reputable and trustworthy place to gamble, you gave us your word.
Now do something please.
Taking our money with no intention pf paying out.
Its bullshit what there doing. You are promoting casumo as a reputable and trustworthy place to gamble, you gave us your word.
Now do something please.
Taking our money with no intention pf paying out.
Shantaurus
New member
There is so many things wrong in that sentence. Your uncle takes a loan and gives it to you to gamble with. and you claim its your money so you can do whatever with it? , Well its not even your uncles money, because he got it as a loan from the bank. Ofc the Casumo whats to know his SoW. It would be riddicullous if ppl can loan money from the bank and give it to someone else to gamble it away. That is so wrong!!
OneMoreBet
New member
Shantaurus
New member
OneMoreBet
New member
Ok, for your convenience: I don't know how loans work in your country but in mine you need a job/source of wealth to be able to take a loan. When you take a loan it is your money but you have the obligation to pay it back with interest ofcourse. If the uncle then decides to give it to a family member for whateverer reason (not important) that's his choice. If the uncle wants to spend it all on hookers and blow, that's his choice. Casumo has no business with the uncle.well explained statement buds
You need to realize that we don't have control over the casinos as they are their own independent businesses.
I do my best to reach out and try to get help and I have helped countless people on the forum. There are unfortunately some cases where:
- I can do nothing further, due to the casinos internal procedures on how they handle the matters or due to sensitivity of the case, remember all I pass along is the complaint and the casino username and ask them to look into it (and believe me I'm really persistent in that)
- Complaint is invalid in the first place as the information provided is far from the truth (always 2 sides to the story!)
The post that was posted on Friday is similar to the first post of this thread - Both of the players borrowed the money to gamble with (you just shouldn't do that, ever).
Yes, Source of Wealth and AML are intrusive for the players, but keep in mind that was enforced by the relevant regulatory bodies (as part of the government of respective countries and EU/UKGC). I can almost certainly say that as long as you provide the documentation they ask for, you will get your things sorted - I've personally never had any issues, including with SoW / AML.
Shantaurus
New member
So you just answered the question yourself, To get a loan, you need a SoW. Casumo just wants to know were the money came from. The OP has stated to Casumo that his uncle took a loan and gifted it to him. This is instant alarmbells for Casumo. Gambling with boroughed money is just not done. And it doesnt matter who boroughed the money, its like what most streamers keep telling, only gamble with money you can afford to loose.
dirtystack
New member
What if the uncle fraudulently took out a loan and gave the money to his nephew to launder through the casino.
What if the uncle borrowed as much money as possible and distributed it to his family to launder through a casino with the intention to tell his creditors he can’t pay back the money, subsequently declaring bankruptcy.
What if the uncle didn’t actually take a loan and is sending family members money from the charity fund he is an administrator for.
What if the uncle’s money is proceeds of crime and not sourced via a bank.
What if the uncle is self excluded and using his nephew to deposit and play so he can circumvent the responsible gaming tools.
The Casino has to be sure otherwise they can get into a whole lot of trouble.
It’s not enough for you to just say he lent you the money, they need to know who it’s from and be sure that it is legitimate money.
I’m sorry but if you want your money then you’re going to have to provide them what they need to verify your story and wait for them to finish investigating.
Your word means nothing.
What if the uncle borrowed as much money as possible and distributed it to his family to launder through a casino with the intention to tell his creditors he can’t pay back the money, subsequently declaring bankruptcy.
What if the uncle didn’t actually take a loan and is sending family members money from the charity fund he is an administrator for.
What if the uncle’s money is proceeds of crime and not sourced via a bank.
What if the uncle is self excluded and using his nephew to deposit and play so he can circumvent the responsible gaming tools.
The Casino has to be sure otherwise they can get into a whole lot of trouble.
It’s not enough for you to just say he lent you the money, they need to know who it’s from and be sure that it is legitimate money.
I’m sorry but if you want your money then you’re going to have to provide them what they need to verify your story and wait for them to finish investigating.
Your word means nothing.
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Geeman2000
New member
I have tryed emailing them, I’ve tryed web chat nothing they have closed up and giving me no information I have sent them everything they need aswel I don’t k ow what to do now.
Get what your saying mate but if I’m this high end fraudster I’m not very good at it, so I win a £1000 of £20 it lands in my account and I blow the full £1000 again back on casumo I did it again I won £2000 I blow the exact same Amount back on casumo £2000 can you see how good I am at cleaning money????? I haven’t done nothing wrong, I’m just a bad gambler and casumo has took advantage of that! I have a sponsor to take casumo to court, not only this dirty stack but the gaming commission are well aware of casumo and the complaints are in there 1000s this company I will win my case and Will put it on here for all to see when I do.
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dirtystack
New member
YEs, I mean no offence or anything or to insinuate you are dodgy or anything like that.
I'm just giving you an insight as to what the casino compliance department is doing.
It is they UKGC that mandates this level of diligence.
A casino would rather not have to do any SOF, it drives away custom. A casino would much rather have access to the black market, everything small businesses owners are skimming off the top, proceeds of crime (especially drug money) legitimised through casinos etc,.
Casinos would love a slice of this pie.
Instead they have to incur the cost of employing a team to comply with the UKGC regulations.
I doubt the UKGC will penalise Casumo for their attempts to discover the legitimacy of your claims, that would be very counter productive when it is their guidelines the casino is following. Maybe they will decide the casino has been a bit over the top, who knows.
Maybe the governing body will tell you to provide proof as to where your uncle got the money from and then you will get your money, what then? Will you provide it?
It would be very interesting to have documentation from your end displayed here so I really do hope you post it here. Not just your side of the story but actual impartial account of what is going on. Transcripts, screenshots, photos of unbiased communication between all parties involved. Not just a story told from one point of view.
That would a fucking first and would be very interesting to observe.
So please do.
Geeman2000
New member
Geeman2000
New member
If you know anything about law?? I have been instructed that if I post anything I could render my claim so I’ll stick to what my Solictor says, don’t worry everything will be displayed here, I can see that by your reply you haven’t even read what I put, re read it the money is off casumo, I’ve been winning and then re depositing using the funds I won off casumo! I have been transferred money off my girlfriend and that’s from a joint claim, legit no laundering here, like I said I won £2000 off casumo and then deposited the full £2000 back on casumo anyone wants to know how to launder money through a casino please don’t ask me how to do it.
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