NeonVegas lost withdrawal

Status
Not open for further replies.
C

ClimaxNL

New member
Hi everyone,

I have a issue with NeonVegas. I have made €50,- deposit on the casino on monday and managed to get a nice amount of money (€10.000,-). 
 

I had 2 withdrawals of €5000,-. One of them got approved yesterday in the morning and the other one (stupidly) I cancelled and gambled away, being degenerate.

Now the problem is, the money I have still not received on my bankaccount and the 24 hours timeframe has been passed . Livechat can’t even see that there has been an approved withdrawal and told me it bounced back in my casino account. This never happened. Meanwhile he gave me also an Payment ID from Trustly that the payment has been done and asked him to confirm if the withdrawal was really made and he could not confirm this to me. Now I am really wondering what is going on, the money is not on my bankaccount or casino account.

 
I have the same problem with this casino. Everything approved. Money is supposed to be sent, but nothing on my Neteller. Im starting to think I wont recieve it.

 
Marvelous said:
I have the same problem with this casino. Everything approved. Money is supposed to be sent, but nothing on my Neteller. Im starting to think I wont recieve it.
Click to expand...
They are really suspicious about the money being sent anyway to me. First they can't confirm me, then they can confirm me, giving me the ID of the transaction they have sent. Hopefully @LetsGiveItASpin and his crew have checked out this site for legitimacy..

 
Still no update today, went to the live chat to ask information.

They are really confusing me as player by telling first that the problem is internally, then they claim the problem is at Trustly’s side. The payment ID they gave to me is internal payment ID and not the Trustly payment ID. Making promises that I would receive an e-mail this morning but never received one single e-mail or apology or information what the problem is.

Seems that when you win big, you always get some weird issues with a casino.. 🥴

 
Hello @ClimaxNL and @Marvelous, 

Thank you for playing at NeonVegas and for bringing your feedback regarding your experience through the Casino Grounds Community. 

We would like to apologise for the caused inconveniences regarding the withdrawal process, the waiting times and the confusing information you might have received from our Support department. I will forward the cases to our Payments and Fraud manager in order to have them handled with priority. 

In order to do so, I will send you a PM requesting the registered e-mail address at NeonVegas, please check your Inboxes. 

Again, apologies for the caused inconveniences in this occasion. 

Best Regards, 

Bob

 
Bob_NeonVegas said:
Hello @ClimaxNL and @Marvelous, 

Thank you for playing at NeonVegas and for bringing your feedback regarding your experience through the Casino Grounds Community. 

We would like to apologise for the caused inconveniences regarding the withdrawal process, the waiting times and the confusing information you might have received from our Support department. I will forward the cases to our Payments and Fraud manager in order to have them handled with priority. 

In order to do so, I will send you a PM requesting the registered e-mail address at NeonVegas, please check your Inboxes. 

Again, apologies for the caused inconveniences in this occasion. 

Best Regards, 

Bob
Click to expand...
Hi Bob,

I just responded to your PM. Hopefully this wil get sorted out today..

Thanks in advance! :)

 
@Alex_Justspin

Or you can help me? Now they wanted another documents i uploaded it. 

Hope you can make it faster

Well i was nerved so i canceled the withdrawal... And now we are talking about 20K :D

 
I have the same problem with this casino. Everything approved. Money is supposed to be sent, but nothing yet after 2,5 weeks. And we are talking about 4 withdrawals on a totalt of 12300 usd
 
Hi @Mathiashageb,

Thank you for sharing your feedback here at Casino Grounds!

I'm sorry to hear that your withdrawal has taken longer than usual. I have contacted you via private message and requested you to confirm your registered email address, so that I can take a look at your case. 

I hope to hear back from you soon!

Kind regards,

Bob

 
Hi there @Kreezymind,

Thank you for your feedback on this thread / topic. 

As mentioned on our last post, we have raised this case internally upon confirming the personal details. We are currently waiting for further feedback regarding this issue.

Apologies to anyone that has been affected by this inconvenience, please feel free to PM me so we can raise the cases internally.

Kind Regards,

Bob

 
Status
Not open for further replies.
Back
Top