Voided over 5,7k Euro

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JustVinnie

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Hello,

I want to share my story I am dissgusted of. Ive registered on one Casino ofering 1 spin per 1 euro deposited. So I did. 

After recieving this bonus I won about 5 dollars. That means 5x40...around 200€. During my wagering ive recieved free spins on Jammin, instantly played, then game failed to respond, same as the bonus Ive won on Wolf Gold. On a many reviews players said their site is lagging as hell. Neverming, I told to myself i wil get these money I won from these bonuses later (around 12 euro). After I finished my wager, Ive played few spins on Wild Swarm... Noticed that my balance still wasnt updated so I went to Jammin and Wolf. Free spins repeated as I knew how it ends. 

Then made my balance huge, over 5,7k. After withdrawal request all my balance weve voided. In email ive recieved stayed that I breached Bonus Terms holding my free spins after wager is over. 

It did out me into hard financial situation as I counted with these money and bought fly tickets to me and my girlfriend as a gift. 

 
JustVinnie said:
Hello,

I want to share my story I am dissgusted of. Ive registered on one Casino ofering 1 spin per 1 euro deposited. So I did. 

After recieving this bonus I won about 5 dollars. That means 5x40...around 200€. During my wagering ive recieved free spins on Jammin, instantly played, then game failed to respond, same as the bonus Ive won on Wolf Gold. On a many reviews players said their site is lagging as hell. Neverming, I told to myself i wil get these money I won from these bonuses later (around 12 euro). After I finished my wager, Ive played few spins on Wild Swarm... Noticed that my balance still wasnt updated so I went to Jammin and Wolf. Free spins repeated as I knew how it ends. 

Then made my balance huge, over 5,7k. After withdrawal request all my balance weve voided. In email ive recieved stayed that I breached Bonus Terms holding my free spins after wager is over. 

It did out me into hard financial situation as I counted with these money and bought fly tickets to me and my girlfriend as a gift. 
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Most casinos have a specific term stating that you are not allowed to trigger bonuses and later going after completing the wager and play them. If casino has this term, then you broke the terms, which is quite a very bad mistake from your side.

 
themajestic said:
Most casinos have a specific term stating that you are not allowed to trigger bonuses and later going after completing the wager and play them. If casino has this term, then you broke the terms, which is quite a very bad mistake from your side.
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Ive played them instantly. Both of them. 

 
It sounds like the bonuses were both played but the balance wasn’t updated because you left the game early. You might have a case but it’s gonna be rough ride.

 
Chindits said:
It sounds like the bonuses were both played but the balance wasn’t updated because you left the game early. You might have a case but it’s gonna be rough ride.
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Its mayve like that, but I had to leave it because these games crashed, both of them 

 
Wowie85 said:
Hope you can get ur money, its quite a bit....
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Yeah... 

And its kinda tricky. Told them that It was a slot error and If I knee it was my fault I wont request balance history and fight about that. And if these wins of these bonuses would be hundrets or thausands....but 12 euro

 
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