Partycasino Bonus

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Moo

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Dear Casinogrounders,

This is the baddest casino that I came across in a long time. I just created a new account from choosing this site on casinogrounds top ranked casinos. But I did no receive the bonus that was promised!! 

Instead of receiving 80 free spins on starburst I got 20 free spins on melon madness. And they told me that they were sorry for the inconvenience.

The second deposit I did not receive my 100precent top up bonus and free spins. Instead I received nothing and was told I did not use the right bonus code. While this is IMPOSSIBLE because when you deposit it automatically includes the bonus code. 

I uploaded the files and you can see it yourself. I'm disgusted by this casino, and the way they handle this!! If you want a fair casino just don't play on this casino!! They lure you with a bonus but you do not receive it! 

Screenshot_20200514-025617_Samsung Internet.jpg

Screenshot_20200514-041553_Samsung Internet.jpg

 
It looks like your account wasn't correctly tagged to the CG bonus offer, instead you received the Party's own welcome bonus hence the Melon Madness free spins.

In regards to not receiving the bonus on your second deposit, this is what's in the T&C:
6. An Eligible Player must place deposit which comply with the following requirements:
c. each deposit must be placed using the code WELCOMEBONUS

 
Why would you even use the welcome bonus? It's a 70x wager, one of the highest and worst bonus possible out there. Do people think this is a good deal, or do they just dont read the terms?!?

 
Moo said:
Dear Casinogrounders,

This is the baddest casino that I came across in a long time. I just created a new account from choosing this site on casinogrounds top ranked casinos. But I did no receive the bonus that was promised!! 

Instead of receiving 80 free spins on starburst I got 20 free spins on melon madness. And they told me that they were sorry for the inconvenience.

The second deposit I did not receive my 100precent top up bonus and free spins. Instead I received nothing and was told I did not use the right bonus code. While this is IMPOSSIBLE because when you deposit it automatically includes the bonus code. 

I uploaded the files and you can see it yourself. I'm disgusted by this casino, and the way they handle this!! If you want a fair casino just don't play on this casino!! They lure you with a bonus but you do not receive it! 

View attachment 18250

View attachment 18251
Click to expand...
Hi Moo, we're sorry to hear you had a negative experience with our platform. Could you please share with me your username and email via direct message to see what's the issue with your bonus codes?

 
👍 Partycasino team.
 

@pausefisk lots of people don't accurately read or understand all terms and conditions, wich incidentally also tends to be printed a little bit smaller than the marketing texts.

Reported thread to have the title reviewed.

 
vanHooff said:
👍 Partycasino team.
 

@pausefisk lots of people don't accurately read or understand all terms and conditions, wich incidentally also tends to be printed a little bit smaller than the marketing texts.

Reported thread to have the title reviewed.
Click to expand...
That is absolutely true. It's very different, i've seen some very accurate terms (like wager, maxbet and the most important stuff) right there beside/under the "claim bonus" button, but most of the times all those stuff is hidden deep in the terms, and not only one term, there is one term for bonus, which also included the regular terms that can infect the bonus terms. Horrible.

I think if every casino could be as clear as sky with their (welcome)bonus terms, the complaints rate would have fallen dramaticly (i belive).

A (welcome)bonus term could be anything, and it's up to the player if he/she think its'a decent deal. The problem come when the player thinks that it was a good deal, but it wasn't like he thought (even if terms states it some way or another).

Whats confuses people is the "...bonus has to be wagered 35 times on bonus and deposit amount". I mean, why on earth would you need to wager your own money? This is just dirty trick to hide the 70x wager, which is so insanely high that my guess is they wouldnt get as many signups if people really knew. But, i guess it's working, because we see they can opeare with it, and people keep complaining about it. Sad, sad.

PS, this was a generalt feedback on the subject, regarding why people complain - because they misunderstood the terms. No attact on party casino, i dont know the casino and have no whatsoever right to judge them as a casino.

 
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Many thanks for the feedback guys. Much appreaciated. 

We work very hard to make sure we provide customers with clear information around bonuses and promotions.

We'll share your feedback to the relevant teams to ensure we avoid any confusion. 

PartyCasino Team

 
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