Casumo tricking people

[Got scammedd]

Hello so I need advice what should I do if I deposited 86 euros and win 10k euros I try cash out on my bank but my bank called that they locking my account becouse they don't want any casino in my account becouse I have mortgage. I asked casumo to put on different my bank account but they say I can do skrill on live chat so I did skrill windrawal was canceled after they say it was a mistake now they asking for proof that my bank is closed why would they need it? I asked them I can give my passport and new bank I called my ex bank they sayd minimum 3months of any proof becouse of corona virus I think casumo is tricking people any help guys I got all recorded and pictured 

Hello so I need advice what should I do if I deposited 86 euros and win 10k euros I try cash out on my bank but my bank called that they locking my account becouse they don't want any casino in my account becouse I have mortgage. I asked casumo to put on different my bank account but they say I can do skrill on live chat so I did skrill windrawal was canceled after they say it was a mistake now they asking for proof that my bank is closed why would they need it? I asked them I can give my passport and new bank I called my ex bank they sayd minimum 3months of any proof becouse of corona virus I think casumo is tricking people any help guys I got all recorded and pictured 

This is just 1 picture but I have like 100 maybe there is a law when I can put them in court!? I don't think it's legal and u can't lock windrawal asswel there I think it's not fair in casino grounds it shows u can 

 

[Got scammedd]

What I would like is to put them in court but I don't know what I need to report the address fully or some person who has it? 

 

[dirtystack]

You can't put them in court, it doesn't work that way. You have to complain to the casino>if no positive result then you have to go use an independent casino arbitration complaints service> if no positive result then you can go to court, no court will have any interest in your case until you have exhausted the first methods.

From the screenshot you posted it looks like they want you to supply them with a bank account  so they can do a bank transfer. I think you need to keep talking with them, maybe get someone who speaks english well to assist you as maybe something is getting lost in translation.

It's not their fault your bank won't accept their attempt to send money to you, they made a mistake saying you could use Skrill I guess, They are now asking for another means to get the money to you. You need to stay calm and explore how you can get your money.

Do what they ask and try using the bank transfer option from the withdrawal page to your new bank account. Try speaking to the bank you have your mortgage with and ask them to unlock your account, tell them you have a large amount of money to transfer to the account. 

Ask them - if you make a small deposit with your new bank account, will it then allow you to verify your new bank account, which will then enable you to withdraw to that account.

 

[Got scammedd]

You can't put them in court, it doesn't work that way. You have to complain to the casino>if no positive result then you have to go use an independent casino arbitration complaints service> if no positive result then you can go to court, no court will have any interest in your case until you have exhausted the first methods.

From the screenshot you posted it looks like they want you to supply them with a bank account  so they can do a bank transfer. I think you need to keep talking with them, maybe get someone who speaks english well to assist you as maybe something is getting lost in translation.

It's not their fault your bank won't accept their attempt to send money to you, they made a mistake saying you could use Skrill I guess, They are now asking for another means to get the money to you. You need to stay calm and explore how you can get your money.

Do what they ask and try using the bank transfer option from the withdrawal page to your new bank account. Try speaking to the bank you have your mortgage with and ask them to unlock your account, tell them you have a large amount of money to transfer to the account. 

Ask them - if you make a small deposit with your new bank account, will it then allow you to verify your new bank account, which will then enable you to withdraw to that account.

The thing is they asking me proofs for bank account is closed I can't get it minimum for 3months becouse of corona viruss. Second thing is they sayd to me I can do skrill so I verify it after they canceled it and sayd to me it was a mistake..... OK I try your options I asked that about new bank and all but they say the deposit u got winnings only out on that. My bank canceled my mortgage everything and send my money to my wife's account I send them passport whit new bank account and they send my balance to her account and that's it 

 

[dirtystack]

The thing is they asking me proofs for bank account is closed I can't get it minimum for 3months becouse of corona viruss. Second thing is they sayd to me I can do skrill so I verify it after they canceled it and sayd to me it was a mistake..... OK I try your options I asked that about new bank and all but they say the deposit u got winnings only out on that. My bank canceled my mortgage everything and send my money to my wife's account I send them passport whit new bank account and they send my balance to her account and that's it 

The casino can't send money to someone elses bank account, that won't happen.

It's also not Casumo's fault that your bank won't send any proof that the bank account was closed. 

I know it's not what you want to hear but, talk to the chat at Casumo and have them confirm that the money will still be in your account in 3 months, get some confirmation from them that the money is secure, and then when the bank is able to provide you with proof that they closed your account, you will be able to figure out an alternative withdrawal method.

Casinos are regulated, they can't just take your word for it that the bank closed your account, they need absolute proofs. They are a big casino, they don't want to steal from anyone legitimate but they do have to make sure everything is legit.

 

[Got scammedd]

But it's still my bank on my name???? Why would I give them any proof if I ask different payment method?? The bank its still in my name 

 

[dirtystack]

But it's still my bank on my name???? Why would I give them any proof if I ask different payment method?? The bank its still in my name 

Because that is how it works. It doesn't matter if new bank account is in your name, it has to be the same account.

When you deposit you have to withdrawal to the same account you deposited with - its part of every casinos Anti Money Laundering legislation. If they are going to allow anyone to withdrawal in another manner they have to be absolutely sure that there is a legitimate reason for it.

If you deposit from Bank A and try to withdrawal to Bank B then they need some proof from Bank A that you can't withdrawal to Bank A - only then will they let you withdraw to Bank B. This is how it works.

If it takes you 3 months to get that proof then it takes 3 months for you to get your money.

It doesn't help that you are saying " what bank option if I don't have a bank???"

I think rather then getting a lawyer you need to get a translator to help you talk to Casumo and explain to you what is going on.

 

[Nosz]

Calm down dude, looks like they're trying to resolve it. Explain your situation to them and see if they can resolve it from there.