pausefisk
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Think you are a loyal player? Well, think again – you might be wrong.
I want to share this story as it came as a shock to me. It’s a long, but interesting story, if you spend some time reading.
But first some facts about my customer relationship with RIZK:
A few weeks ago I got this e-mail from rizk:
The terms they refers to (https://rizk.com/en/terms-and-conditions):
13.4 The Company may refuse to open an account or may opt to close a players’ account which has already been opened at its own discretion. Notwithstanding this all contractual obligations already undertaken or entered into will be honoured subject to these Terms.
I was in shock, and was thinking this must be some kind of mistake, and I didn’t really understand if and which terms I might have broken, so I replied asking for an explanation, and if I’ve done something wrong, I’d like to know about it.
The only reply I got:
What now?
I was shocked, disappointed and confused.
I reached out to CG who promotes RIZK, to see if I could get some help. I wanted answers. After a few days my account was re-opened and even though the reason was not 100% clear, it seems to be connected to my activity at the rizk races. The suggestion was to stay away from the race.
It is no secret that I really enjoy playing those rizk races. This is one of the reasons why rizk has been one of my preferred casinos. It gives me extra enjoyment and excitements while playing slots. I’ve been playing those races since the start. I was playing regular on rizk also before rizk race was available. Everyone who plays those races, either on rizk, casumo and videoslots etc, knows that winning a race is not easy, and most time you loose balance just to participate.
So when my account was accessible again, I checked in the terms but there are no info about the races there. However, there is a set of rules under the information page for race, which one of them says:
Players whose betting patterns are deemed to be only playing for Rizk Race Prize pools will be restricted from participating in Rizk Races with immediate effect and their patterns of play reviewed on regular basis. If a player is deemed to have gained an advantage by manipulating the outcome of a Rizk Race, Rizk Casino may elect to: (i) close the customer’s account(s); (ii) invalidate the transactions or game play which was in contravention of this term; and/or (iii) withhold the customer’s winnings from such transactions or game play.
Surely, I have done nothing to gain any advantage. Perhaps I have the last weeks/month played more race slots than others, I’m not sure because collecting those data for me is too much hassle, and I really don’t bother. My play patters depend on how I’m running on the slots. When I’m running cold on the slots, the races might help me to boost by balance if I was able to get some prizes (which is not easy and based on pure luck).
I don’t know how rizk has been looking into my play pattern, as they obviously don’t want to communicate with me.
When I could login to check my account again, here is my 6 months stats fetched from my account page at rizk. Unfortunately, I can’t choose any other period:
Total win/loose playhistory: €7500 down
Total transaction deposit/withdrawal: 1700€ down
So, I have won races and gained profit from other promotions, like: freespins in rizk wheel, winnings from Yggdrasil promotions (cashdrops, mission etc) a “profit” of €5800.
What hurts me the most, based on my loyalty, they never contacted me with any warning. Maybe an e-mail with “hey, your play pattern is warning us, you need to change or else we need to ban you..”
I wonder, why didn’t they exclude me from the races? Why straight to ban?
I also notice that all the prices on the races had been lowered dramatically. I wonder if RIZK struggles, and even heading toward bankrupt, considering they banned me for “taking too much of their money”… Honestly I have to say i wouldn’t feel sorry for them if they do – considering how they threat their players.
So, my conclusion is:
I want to share this story as it came as a shock to me. It’s a long, but interesting story, if you spend some time reading.
But first some facts about my customer relationship with RIZK:
- Joined December 2016
- Deposited over 500 times
- My level is 1606 (if you play at rizk, you know it takes to reach this level)
A few weeks ago I got this e-mail from rizk:
The terms they refers to (https://rizk.com/en/terms-and-conditions):
13.4 The Company may refuse to open an account or may opt to close a players’ account which has already been opened at its own discretion. Notwithstanding this all contractual obligations already undertaken or entered into will be honoured subject to these Terms.
I was in shock, and was thinking this must be some kind of mistake, and I didn’t really understand if and which terms I might have broken, so I replied asking for an explanation, and if I’ve done something wrong, I’d like to know about it.
The only reply I got:
What now?
I was shocked, disappointed and confused.
I reached out to CG who promotes RIZK, to see if I could get some help. I wanted answers. After a few days my account was re-opened and even though the reason was not 100% clear, it seems to be connected to my activity at the rizk races. The suggestion was to stay away from the race.
It is no secret that I really enjoy playing those rizk races. This is one of the reasons why rizk has been one of my preferred casinos. It gives me extra enjoyment and excitements while playing slots. I’ve been playing those races since the start. I was playing regular on rizk also before rizk race was available. Everyone who plays those races, either on rizk, casumo and videoslots etc, knows that winning a race is not easy, and most time you loose balance just to participate.
So when my account was accessible again, I checked in the terms but there are no info about the races there. However, there is a set of rules under the information page for race, which one of them says:
Players whose betting patterns are deemed to be only playing for Rizk Race Prize pools will be restricted from participating in Rizk Races with immediate effect and their patterns of play reviewed on regular basis. If a player is deemed to have gained an advantage by manipulating the outcome of a Rizk Race, Rizk Casino may elect to: (i) close the customer’s account(s); (ii) invalidate the transactions or game play which was in contravention of this term; and/or (iii) withhold the customer’s winnings from such transactions or game play.
Surely, I have done nothing to gain any advantage. Perhaps I have the last weeks/month played more race slots than others, I’m not sure because collecting those data for me is too much hassle, and I really don’t bother. My play patters depend on how I’m running on the slots. When I’m running cold on the slots, the races might help me to boost by balance if I was able to get some prizes (which is not easy and based on pure luck).
I don’t know how rizk has been looking into my play pattern, as they obviously don’t want to communicate with me.
When I could login to check my account again, here is my 6 months stats fetched from my account page at rizk. Unfortunately, I can’t choose any other period:
Total win/loose playhistory: €7500 down
Total transaction deposit/withdrawal: 1700€ down
So, I have won races and gained profit from other promotions, like: freespins in rizk wheel, winnings from Yggdrasil promotions (cashdrops, mission etc) a “profit” of €5800.
- Still, I’m down in total of €1700. Even with my winnings from the races!
- Yes – I’d be more down if I didn’t win something from the races.
- NO – I wouldn’t be able to deposit as much if not for those race prices.
- YES – my winnings from races, if I withdraw, most likely gets re-deposited later.
What hurts me the most, based on my loyalty, they never contacted me with any warning. Maybe an e-mail with “hey, your play pattern is warning us, you need to change or else we need to ban you..”
I wonder, why didn’t they exclude me from the races? Why straight to ban?
- How many percent of my spins has to be on other slots than race slots, in order not to be considered as abuse?
- There are no clear rules here. So, maybe a heads up would be nice if I broke some “undefined rules”?
- If not me – someone else will win those prices anyway. Does it really matter who wins them?
- Those prices will be handed out to someone anyway, how can it be bad if some regular player wins them?
I also notice that all the prices on the races had been lowered dramatically. I wonder if RIZK struggles, and even heading toward bankrupt, considering they banned me for “taking too much of their money”… Honestly I have to say i wouldn’t feel sorry for them if they do – considering how they threat their players.
So, my conclusion is:
- Banned for winning (but still loosing).
- Banned for playing
- Banned for participating on their promotions.
Rizk is a good casino in general in my opinion but I am not playing there myself as well because they needed ages to reply on my sent in documents after I moved. They declined it twice because they wanted a gas or electricity bill (I only sent in my internet-bill because gas or electricity is not registered on my name) - was not enought for them. In the same time of like 2 weeks I ripped of my whole 800€ on this account which I wanted to withdraw before. Account is still not verified and now I dont care anymore 
