[RESOLVED] Justspin.com taking long time to validate documents

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Canadafett

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I used Kim's affiliate link about a week ago, got a big hit and requested withdrawal. They sent me an email saying that documents needed to be verified but the add documents button was still greyed out. It said I could submit documents to [email protected] so I did that and explained with all documents that none of my bank screenshots show Swift Code and I didn't hear anything back. I contacted chat on Thursday Feb 27 and they said they saw my documents uploaded to my account and should be processed soon. Then I asked again yesterday and the new chat person said they couldn't see anything and I had to upload documents in chat and they won't be processed until Monday now as they don't work the weekend. 

I DMed Kim on Twitch but someone in another stream suggested posting on  here or reaching out to Skyline. By Monday it will be 6 days since I requested withdrawal and that's just for document verification and not even processing the withdrawal. Bank transfer is my only withdrawal option but I've used it before with no issues.

Anyways hoping it's just a mix up, it's two pretty large withdrawals for me so I'm getting a bit nervous. Hope someone can help.

My account is *******@yahoo.com.

Thank you.

 
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I edited your post with your account, you don't wanna show it here :)  I will get someone from Justspin to help you and you can tell your details to them, best of luck! @Alex_Justspin

 
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You will need some sort of documentation that includes the swift code, they have to comply with global anti money laundering laws so they need to verify they are paying who you say you are..

You could always ring or go into a physical branch of your bank and expain what you need, they could then provide better valid documentation. 

 
If they need one with swift code, just pop into your bank and they can print one of those on the spot. Did this with HSBC Uk previously

 
have a look around your online banking - account details - mine shows swift and IBAN only when I view statement and click on print>convert/save as PDF and only on pc/laptop, not on phone.

 
teckiwi said:
You will need some sort of documentation that includes the swift code, they have to comply with global anti money laundering laws so they need to verify they are paying who you say you are..

You could always ring or go into a physical branch of your bank and expain what you need, they could then provide better valid documentation. 
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It's not even about being rejected. Nothing has even been processed yet. 

 
Most of these new casinos are utter dog 💩 simply set up to abuse the living daylights outta players.. Take ya money in seconds but weeks and months for withdrawals. Absolutely sickening.

 
I just wanted to update that my big withdraw ($5000) has been processed on my account. Still waiting on the $1500 one and they were done at the same time almost but I'm very pleased that the big one went through. I'm hoping the smaller one will be processed shortly. All of my documents are showing approved on my account as of this morning so the ones I submitted via chat must have worked.

I wasn't reached out to by a member of Justspin but I wanted to thank this community for their help and any Justspin members that may have saw this and helped. 

Pleases update this as resolved if possible. I have made a couple more deposits on my account and I will continue to just Justspin.com as long as issues like this get resolved quickly. This is much faster resolution than most problems I have had at other casinos in the past. And it was over the weekend! Thanks again to everyone involved. Again, excellent community.

 
Ziexor said:
Nitro had very fast wd, whitout need for verification 👌🤩
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Well, Live chat is clueless about everything. Everytime I am asking them of something they don`t seems know anything.

They don`t respond to my emails aswell.. This is a mystery casino.. They reminds me of the old Playtech in the old days.. Some managers above in the system play cat & mouse with people`s minds. And you can`t upload any documents because they have greyed it out. They are doing everything so the player`s loose their money instead.. MGA should have more strict rules how casinos operates.. 

 
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Hi @Canadafett 

I am happy to see that your account got verified and withdrawals were approved in an acceptable timeframe, on weekend days even. It warms an old man's heart to see that you are satisfied!

@weimaren87 would you be so kind and send me a PM with your user name on Nitro? So that we can investigate in what has happened in the communication between you and support.

Kind regards,
Alex

 
If only casumo would resolve my issues source of wealth pending for 12th day now I've sent p60. Payslips. Bank statements. And copy of work contract and still pending all this time clearly they have not got a clue how to varify source of wealth that or they got very inexperienced staff or bith casumo sucks stay away they crap 

 
Keithyboy2019 said:
If only casumo would resolve my issues source of wealth pending for 12th day now I've sent p60. Payslips. Bank statements. And copy of work contract and still pending all this time clearly they have not got a clue how to varify source of wealth that or they got very inexperienced staff or bith casumo sucks stay away they crap 
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This is the wrong thread to post about Casumo buddy, you have already posted your own thread about this.  :)  

 
NOT resolved here yet.. No cooperation from the casino.. Refuses my monthly bank statement with my IBAN number, and bank account, and adress.. bla bla bla. Because it`s not a swiftcode in my bank statement they refuse to pay... I have sent a printscreen of my bank`s website were the Swift code is mentioned. This code is the same for all the custoumers in my bank.. :P

The bank statement I sent them has been approved on 10 out of ten casinos, so why this?? 

Never seen worse support and therms since the fake Playtech casinos over ten years ago.

 
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weimaren87 said:
NOT resolved here yet.. No cooperation from the casino.. Refuses my monthly bank statement with my IBAN number, and bank account, and adress.. bla bla bla. Because it`s not a swiftcode in my bank statement they refuse to pay... I have sent a printscreen of my bank`s website were the Swift code is mentioned. This code is the same for all the custoumers in my bank.. :P

The bank statement I sent them has been approved on 10 out of ten casinos, so why this?? 

Never seen worse support and therms since the fake Playtech casinos over ten years ago.
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Issue was resolved for the OP, that's what RESOLVED reflects in this thread. I'm sure they'll get your issue sorted too - have you sent them your username in PM?

 
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