I_wanna_b_eduoard
New member
Hi all
So I was a regular and fully vertified customer at 22bet (tonybet) making lots of deposits and never a cash out.
During that time I made one small deposit of £10 using my partners card . This was a genuine mistake. My partner and I put all our spare income into this account and the details are auto saved into my phone so I never physically have the card lol so I completely forgot it’s in his name . Anyways the deposit lost .
over the next month I make more deposits using my regular payment method and I win woohoo and go to cash out .
22bet ask for a copy of all my payment methods that’s when I realise that the deposit of £10 the month before was on my partners card . I tell them right away and give them letter of authorisation from my partner and my partners id.
around a week later I receive a email saying that they believe that I opened the account for my partner. And confiscated all the winnings and returned the deposits ........ they also told me my partner is gamstop registered which I didn’t know.
I sent them proof of all my gambling transactions to many sites over a 3 year period to show that it’s certainly me playing on my account
I refered this to ibas who for 7 months now have been in constant contact but can come to a decision so they are going to raise a full panel meeting about it as the regulatory body haven’t been able to give them advice l. They have asked me if I could find examples of when casinos have paid out when 3rd party payment method was used before the panel in early February.
This is crazy the fact that all my winnings came from my regular deposit method yet they confiscated them due to a small losing deposit weeks earlier .
also there must be some breach of data protection there as they used the information I sent them for my partner to prove proof of ownership of the card to search there data base and then proceeded to let me know he was gamstop registered.
So I was a regular and fully vertified customer at 22bet (tonybet) making lots of deposits and never a cash out.
During that time I made one small deposit of £10 using my partners card . This was a genuine mistake. My partner and I put all our spare income into this account and the details are auto saved into my phone so I never physically have the card lol so I completely forgot it’s in his name . Anyways the deposit lost .
over the next month I make more deposits using my regular payment method and I win woohoo and go to cash out .
22bet ask for a copy of all my payment methods that’s when I realise that the deposit of £10 the month before was on my partners card . I tell them right away and give them letter of authorisation from my partner and my partners id.
around a week later I receive a email saying that they believe that I opened the account for my partner. And confiscated all the winnings and returned the deposits ........ they also told me my partner is gamstop registered which I didn’t know.
I sent them proof of all my gambling transactions to many sites over a 3 year period to show that it’s certainly me playing on my account
I refered this to ibas who for 7 months now have been in constant contact but can come to a decision so they are going to raise a full panel meeting about it as the regulatory body haven’t been able to give them advice l. They have asked me if I could find examples of when casinos have paid out when 3rd party payment method was used before the panel in early February.
This is crazy the fact that all my winnings came from my regular deposit method yet they confiscated them due to a small losing deposit weeks earlier .
also there must be some breach of data protection there as they used the information I sent them for my partner to prove proof of ownership of the card to search there data base and then proceeded to let me know he was gamstop registered.
