Scammed by stakers casino

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onlinelooser

onlinelooser

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This is a long story, and i'm not very good in english but i'll try my best for explain you.

8-9 Months ago i decided to open an account at stakers.com casino, i played, made deposit and withdraw without any problems

and all was going good. I suggested to a friend this casino and 1 time (1) he came at my house and played from HIS ACCOUNT to WITH MY DEVICE.

The day after, our 2 accounts was closed for multi-accounting.

Like 2 or 3 months ago i asked to stakers to reopen MY ACCOUNT and they accepted...played for these months...deposited and made withdraw without problems....

and today..... playing in BONANZA i won like 2900 euro...close the session.... i try to login and....BOOM - MULTI ACCOUNT DETECTED ERROR.

OF COURSE i immediately contacted the support via email and they told me i did multiacounting (THIS IS REALLY NOT TRUE, NEVER MORE HAPPENED FROM WHEN THEY REOPENED MY ACCOUNT)

So now, im here with no way to enter the website, and very very probably the scammed out the 2900 euros.

i dont really know what to say

 
Hello,

I would gather the information from when they re-opened your account, and then attach that when filing your complaint with them. Keep CG updated how its going.

Also for the future; Make sure to play at well known and trusted brands. Casinogrounds has a great list to choose from with partners they seem to have good relationship with to solve such issues.

Best of luck! 

 
onlinelooser said:
This is a long story, and i'm not very good in english but i'll try my best for explain you.

8-9 Months ago i decided to open an account at stakers.com casino, i played, made deposit and withdraw without any problems

and all was going good. I suggested to a friend this casino and 1 time (1) he came at my house and played from HIS ACCOUNT to WITH MY DEVICE.

The day after, our 2 accounts was closed for multi-accounting.

Like 2 or 3 months ago i asked to stakers to reopen MY ACCOUNT and they accepted...played for these months...deposited and made withdraw without problems....

and today..... playing in BONANZA i won like 2900 euro...close the session.... i try to login and....BOOM - MULTI ACCOUNT DETECTED ERROR.

OF COURSE i immediately contacted the support via email and they told me i did multiacounting (THIS IS REALLY NOT TRUE, NEVER MORE HAPPENED FROM WHEN THEY REOPENED MY ACCOUNT)

So now, im here with no way to enter the website, and very very probably the scammed out the 2900 euros.

i dont really know what to say
Click to expand...
It's like they was waiting to use that exscuse for when you get a big win, very shady but you have a good chance of getting YPUR money ,if they are licence holder as there already accepted  the reason you gave and you was honest with them, if you can prove this, I would advise them to pay you, as you will end up getting your money if someone points you in the right direction of how to do this, they cant accept what happens then decide to do that , when you risked your money and got a big win so fookin shady,if they cant prove multiple accounts used after the date you was warned, and explained , then you win rightfully!

Number one point what's solves whole thing they accepted your reason and allowed you to continue  playing! Shouldn't need anymore than that! When complaint, 

 
of course they cant prove multiple account, cause never happened from when they re-opened my acc.

But i dont really know what to do, i write email and the do not answer, online chat is a joke ...if someone can help me really appreciated :(

 
Try and look on multiple forums and if you see a stakers casino rep, Then mention this to them. Sadly in alot of cases things only get sorted quicker when the problem is mentioned and showing to community, then they the rep for example sort it out quick! At least it seems that way 

Xxxxwildingxxxx said:
Try and look on multiple forums and if you see a stakers casino rep, Then mention this to them. Sadly in alot of cases things only get sorted quicker when the problem is mentioned and showing to community, then they the rep for example sort it out quick! At least it seems that way 
Click to expand...
Before going any further this seems to.be your best chance for now! And someone with experience might be able to help more

 
There just scum bags you seen there review players risk there money and get into shhite debt sometimes and when they win these thing happen by scams when players are somtime risking all I blame licence for allowing a casino to continue in this fashion when some players are at there lowest point then sometime this happens to them one reason of examples wuy its sooooooooooooo wrong 

 
Let us know how the MGA handles things and what they report to you, curious.

 
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Dont get your hopes too high regarding MGA, i've been in contact with them before and i was not impress on how they handled the case, or even replaying back to me. 

 
Code: 
[SIZE=12px]Update, and still problems on the situation.

After contacting the MGA stakers he immediately reopened my account, in the email they sent me they said that my withdrawal 
had not been successful due to my bank (?!) However, I requested a withdrawal of 500 euros and it is arrived in about 30 seconds .
.. at that point I thought, hey, it's done! No ... the nightmare continues ... I requested another withdrawal of 900 euros and it
 was suspended for about 50 hours. Today I open my account and the money has been credited back to my account. 
Obviously I ask for explanations and as usual they answer me with the usual sentences copy / paste .. 
Furthermore now, I can no longer make withdrawals .. if I try to make them the system automatically recognizes it as an error. 
I no longer know what to say or what to do .... Excuse me if I have bored you with this story. I will keep you updated [/SIZE]
[SIZE=12px]if there will be some good news  but I doubt it strongly.

[/SIZE]
 
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Well if mga was super quick warn them stakers casino, that If it's not done in the time you have given or your questions answered rightfully. That you will be sending another complaint with details, seems like thay was told off and why did mga make a difference when, apparently you broke rule , it's funny when you contact commissioner after it the casino finds you broke no rule scum bags, I would ask for manager as you have that right if they say no manager available  you entitled  to one so they have to, if not and say no manager then say are you sure you denieying me a manager because I'll be sending this to mga to .

 
You get your money becuase you cleared the final hurdle of the casino saying you did multiple accounts. Seems like you got cleared from that! So if you have they got no reason to pay you now. But you see how there messing you about in a different way post the link of the forum to them i like to see what they have to say for them selfs from what you told me it's disgusting how they treat players ! Ps no wonder I can't find a casino rep becuase even they no they can't defend what they are doing that's the truth 

 
I just checked stakers casino and saw they are regulated under MGA (Malta Gaming Authority), which  is in your favor. I already saw you complaint with them already which is good. If the casino still refuses to pay you, you can "put some pressure" to them and file official complaints at casino forums who listed them. Casinogrounds might have this function too, you can google for other big slot forums to file complaints there as well. I don't want to advertise other forums here, but a quick google search should help out.

Good luck man!

 
onlinelooser said:
Update, and still problems on the situation.

After contacting the MGA stakers he immediately reopened my account, in the email they sent me they said that my withdrawal 
had not been successful due to my bank (?!) However, I requested a withdrawal of 500 euros and it is arrived in about 30 seconds .
.. at that point I thought, hey, it's done! No ... the nightmare continues ... I requested another withdrawal of 900 euros and it
 was suspended for about 50 hours. Today I open my account and the money has been credited back to my account. 
Obviously I ask for explanations and as usual they answer me with the usual sentences copy / paste .. 
Furthermore now, I can no longer make withdrawals .. if I try to make them the system automatically recognizes it as an error. 
I no longer know what to say or what to do .... Excuse me if I have bored you with this story. I will keep you updated 
if there will be some good news  but I doubt it strongly.
Click to expand...

complain with MGA again. Be patient, that's so typical.

 
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