Videoslots forfeited 9k€ win

So Videoslots elsewhere are now claiming that ALL Edict/Merkur games were affected but only once your balance reached zero where the games accepted the bet and credited the winnings when the bets shouldn't have been accepted as there was no real money in the account.

 
Slotplayer said:
So Videoslots elsewhere are now claiming that ALL Edict/Merkur games were affected but only once your balance reached zero where the games accepted the bet and credited the winnings when the bets shouldn't have been accepted as there was no real money in the account.
Click to expand...
With that statement it sounds like the games played as they should, and those who had a balance in their account won fair and square... 

 
m3evil said:
With that statement it sounds like the games played as they should, and those who had a balance in their account won fair and square... 
Click to expand...
Yep that is the way that I interpret that too. So anybody who won whilst having a balance (not built up through bets whilst having a zero balance of course) should  not have had their winnings confiscated.

 
I never got to the 0e balance, lowest i got was 23e but they still confiscated everything...

I wrote complaint to MGA, but I have no hope for this case :)

 
I talked to a support agent about the withdraws I made that they forfeited, without telling me a word. They also locked my account, also without telling me, even though it’s in their T&C that they will contact the player in the case of errors. 

The agent told me that since it’s in their T&C that all winnings from slots that’s not working correctly will be forfeited and that I therefore will not get my money back. 

When I then stated that they themselves are not following their own T&C I just got an apology and he told me that it was an ”honest mistake”.

I have screenshots of the whole conversation, but it is in Swedish. If there is any affected Swedish player here, please contact me so that we can take this further to Spelinspektionen (the Swedish Gambling authoroty).

They should not have their license if they’re not following their own T&C, but punishes and threathens us players if we do not follow it correctly by every point. 

 
I also have recorded my chat conversation where I remind them about their T&C and "honest mistakes"...

I have noticed now that I can't open Magic Mirror Deluxe II now, anyone else?

 
SwallRatchet said:
Do videoslots have a UK gambling license?
Click to expand...
Yes they sure do

Basel09 said:
Dear Players,

i am gaming since 5 Years. i loss a lot of money. During the time i figures out witch industry is behind this casinos and witch structures. 

And the end we are playing on 5 or 6 Industries but all the casinos are under different licence and sister Casinos. At the end they are telling they are undefended what is not the truth the most of them are sitting in the same building same adress, same manger. 

Also MGA Malta and the other licence comapnies are not investigate complaints enaught. All the Casinos proving as an example online gaming in Switzerland even this is illegal since 2019. They blame on the costumer that this is the responsible of the client to check the local laws. This means company terms can breach offical jurisdictions. 

Other Casinos breach they responsible gaming terms, ignore self exclusion, aloud to creat two accounts accept deposits but winnings will be void. 

End the End the costumer will lose everything, because the its not a fair game- it is strategy.
Click to expand...
Agree with a fair bit of that, especially around responsible gaming. Double standards all over the place. Happy to revoke winnings and return deposits but don't do so when the SE player loses with a historic exclusion.

 
@guste87 dont give them shit , and let them contact the police. who fckin cares. No chance the police is going to use ANY resources on that case. If i were u , i would use the money with no rmorse:)

Guste87 said:
Same thing happened to me but even worst.

On Friday i won 2 k euros on Fruit Mania /Arabian Nights . In chest game i had 3 question marks and made a top ladder (made a ps). I thought to myself finally i got lucky after around 100 k lifetime loss on various casinos. And it all went smooth i cashout 2 k euros.

And yesterday i decided to make a little deposit (13 euros) i was playing 10/20 cents on Rasputin, Bonanza, Danger High voltage and Gold cup.

I managed to reach 200 euros and in the middle of the play my account gets deactivated.

I contacted support and they told me they  are having some technical issues that will be solved that day. I thought to myself fine until i recived phone call from Private number. On the other end of line was Videoslots representive and he told me i had to return 2 k euros that i won on Fruit Mania or they will contact police.

He was so rude! So i contacted live support. They told me same thing without any proofs and they were so offensive towards me too. They didn't give me any explanations whats so ever. All they told me there was technical issue and you didn't need to win 2k euros, you have to return money or we will contact Police.

I been gambing for around 15-16 years and i been loyal Videoslots customer for 3 years and i never experienced such treatmant.

Was there mistake last week when i lost 200 euros within minutes? Whats the point of playing Casinos if they can take your winnings if there was 'issue' in their system.

They can say whatever they want but i won if fair and square.

So yesterday i recived email from Videoslots that my account is unlocked and my balance was reduced from 200 euros to 39 euros (in attachment)

I am still under shock with all this non sence! If they can treat me like this and do this kind of stuff where is a point in playing online Casinos.

They told me that they had issues with Edict provider as far as i know Fruit Mania/Arabian Nights is uner Gamomat

Hope you guys are going to support me!

TY

View attachment 11729

View attachment 11730

View attachment 11731
Click to expand...

 
IkurFPV said:
Nope, didn't even get an answer from MADRE... O.o  Only that mail from Linus S. (Videoslots) as everyone... 
Not playing there ever again and that's it...  
Click to expand...
if your gaming sessions show that money actually was withdrawn on every bet you should get the money

if its been the issue that has happened that no bets were deducted but wins credited, then you obviously shouldnt be credited anything

 
You must log in or register to reply here.
Back
Top