Sugar Casino

Sugar Casino Review

Sugar Casino launched in 2015 and is owned by Starscream Limited, which also operates Zinkra Casino and Touch Casino. The online casino is popular for its quick registration process and several online slot titles from popular game providers like Hacksaw Gaming, NetEnt, and Relax Gaming. 

This Sugar Casino review reveals the simple steps to create an account, the most engaging slots, and how to find help from customer support.

How to sign up with Sugar Casino

One of the most impressive features was the one-minute registration. Here are the steps:

Game Selection

The Sugar Casino website features sections on the left side that take us directly to the casino and live casino games offered by reliable game providers. Alternatively, you can scroll down the front page to find your favourite slots and jackpot titles. 

Our Sugar Casino review discovered that reputable game providers like NetEnt, Hacksaw Gaming, and Nolimit City provided the most popular category of games: online slots with varying themes, such as ancient civilisations, animals, and space. We were particularly drawn to the mining-themed Fire in the Hole xBomb from Nolimit City, the heist-themed Money Train 4 from Relax Gaming, and the ancient-Greek-themed Midas Golden Touch from NetEnt.

The excitement gets a pump in the Megaways, which offer thrilling bonus features and multiple ways to win. Our experience playing these games impressed us:

• Gonzo's Quest Megaways feature unbreakable wilds and provide up to 117,649 ways to win.
• Eastern Emeralds Megaways showcases the Megaways mechanic, offering up to 16,807 ways to win.
• Temple Tumble Megaways offers cascading reels and up to 46,656 ways to win.

You could also visit the jackpots section, where a total of over €200 million is available for winning. The outstanding titles included the Glam Life, Reel King Megaways, and Greedy Goblins. Other than the regular slots, megaways, and jackpots, there were also sections for bonus buys and Christmas slots. 

While Sugar Casino did not offer standard table games, it featured a live casino section with three games. These games included European Roulette, Rumble Ratz: Hold the Cheese, and Vivi Casino Live Lobby, which offered roulette, blackjack, and baccarat.

Banking Options

Most online casinos offer familiar and popular payment options, such as a variety of bank cards, e-wallets, and bank transfers. Visa and Mastercard were the most popular options for bank cards, while Skrill and Neteller were the most popular choices for e-wallets.

All payment methods have a minimum deposit of €10, so you don't need to break the bank to start. However, the maximum deposit will vary depending on the payment method you use. For withdrawals, the minimum is also €10, while the maximum is €12,500 per week and €50,000 per month. 

The benefit of making payments at Sugar Casino is that there are no fees for both deposits and withdrawals, ensuring you receive the best value for your money.

Finally, your casino account receives deposits instantly, while the processing speed of withdrawals varies. If you don’t want to wait too long, we recommend that your best bet would be e-wallets, which are instant. The next best option is bank cards that take 2-4 days and, lastly, checks, which take 10-14 days. 

Security and Licencing

Player safety is a top priority for Sugar Casino, which holds a licence from the Kahnawake Gaming Commission, a reputable regulatory body that enforces the highest gambling standards. The casino has SSL encryption on its website, which ensures that player personal and financial information is inaccessible to unauthorised third parties. 

Even the payment processors like Visa, Skrill, and banks have additional security and anti-fraud measures that prevent deposit or withdrawal transactions from experiencing breaches.

Trustworthy game providers, like NetEnt, Nolimit City, and Hacksaw Gaming, provide the casino games and use independent third parties like eCOGRA to audit all their games, certifying compliance with fairness and player protection.

Finally, our Sugar Casino review was pleased to find that there was a responsible gaming section where players can find tips, a link to a self-assessment test, and internal resources to assist problem gamblers. Some of the tools we discovered included limits like deposit and time limits and self-exclusion as a last resort. 

Customer Support

If you experience any challenges during your gameplay experience, you can access three customer support options. During our review of Sugar Casino, we accessed the FAQ section by clicking on the live chat bubble located at the bottom right of the website. Within the section, we discovered six categories that provided responses for challenges related to accounts, promotions, and payments.

If the FAQ section is not sufficient, your next best option is the live chat. While it's only available from 10 am to 11 pm, you can use it within its operating hours to receive immediate assistance from a well-trained customer support agent.

Finally, for more comprehensive responses and around-the-clock support, you can use the email option at support@sugarcasino.com. What stands out about it is that you can provide as much detail as possible about your problem, which gives knowledgeable customer agents a clear understanding of it for an effective solution. 

Mobile Compatibility

Despite the absence of mobile apps, the mobile-optimised website was compatible with any browser on any device. It won’t matter whether you use a smartphone or tablet running iOS or Android; you can access the website and experience similar features from the desktop version, like the quick login, casino, and live casino games sections from the dedicated tab with a collapsed menu at the bottom of the page. 

You don't have to endure the tiresome process of browsing through app stores, downloading, and installing apps that consume device storage and RAM, potentially slowing down your gameplay. Instead, you simply open your mobile browser, login, and start playing. 

Conclusion

Our review of Sugar Casino revealed one of the fastest registration processes, taking only a minute. The selection of casino games is engaging, especially the slots provided by reputable game providers like Hacksaw Gaming and NetEnt. The variety of slots was impressive, with several fan-favourite themes, like animals and ancient civilisations. 

Trustworthy payment methods, SSL encryption, and a responsible gaming section featuring a self-assessment test and a variety of helpful tools ensured player safety.

Sugar Casino FAQ

Is Sugar Casino safe to play?

Yes, Sugar Casino is safe to play, proven by a licence from Kahnawake Gaming Commission, which means it upholds the highest player safety standards, like SSL encryption, trustworthy payment methods, and fair games. 

What is the maximum withdrawal at Sugar Casino?

The maximum withdrawal at Sugar Casino is €12,500 per week. 

What is the minimum deposit for Sugar Casino?

The minimum deposit at Sugar Casino is €10. 

What are the most popular payment methods available at Sugar Casino?

The most popular payment methods available at Sugar Casino are bank cards and e-wallets like Visa, Skrill, and Neteller. 

What are the most common bonuses on Sugar Casino's promotion pages?

The most common bonuses on Sugar Casino's promotion pages are the welcome bonus and the drops & wins.

What are the most popular game providers offered by Sugar Casino?

The most popular game providers at Sugar Casino are Nolimit City, NetEnt, and Hacksaw Gaming. 

Does Sugar Casino require wagering on both bonus money and deposit?

Yes, both the bonus money and the deposit at Sugar Casino must fulfill a wagering requirement of 36x.